Blackberry Bold 9700 User Manual page 95

User Guide
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
which you want to receive email messages from.
• If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset
your device and connect to the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off the connection to the wireless network, 240
About wireless coverage indicators, 242
Turn on or turn off data service or set roaming options, 240
Change an email message filter, 58
Forward messages from a specific email message folder to your device, 55
I cannot file email messages
Try performing the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool
of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software online help.
Related topics
Reconcile email messages over the wireless network, 207
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Check that fixed dialling is turned off.
Related topics
Turn off the connection to the wireless network, 240
Fixed dialling, 37
I am not receiving SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages
when you return to a wireless coverage area.
The number of new or unopened messages is different from what I expected
The number of new or unopened messages includes saved messages and filed messages.
Messages
93