HP PAVILION 1100 Service Manual page 72

Symptom Call Center:
Suggestions
CD/DVD drive
Particular CD or Check disk for proper
DVD not playing insertion, dirt, or damage.
properly. Clean with soft cloth or
replace as needed.
If CD was created on CD-RW
drive, try using HP certified
media. Read and write
quality can vary for other
media.
Cannot read any Restart notebook.
CD or DVD.
Make sure CD/DVD drive is
installed properly.
DVD movie stops DVD may be double-sided.
playing.
Movie may be paused. Press
Play button.
Region Code error. DVDs contain embedded
regional codes that prevent
them from playing outside
region in which they are sold.
This error occurs when trying
to play DVD intended for
different region.
Important: Most DVD drives
allow region code to be
changed only a limited
number of times (usually no
more than four). When this
limit is reached, last change
is hard-coded on DVD drive,
and is permanent. Refer to
DVD player software help for
details.
"System Error: Make sure disk is clean,
Unable to read undamaged, and inserted
drive" message. correctly. Clean with soft
cloth or replace as needed.
Wait 5 to 10 seconds after
closing tray before pressing
Play.
Restart notebook.
No DVD or CD-RW If software was removed, use
software on the Recovery CDs to reinstall
notebook.
factory software.
All DVD play is Some DVDs include software
erratic. called "PC Friendly". This
software can cause errors or
erratic play. If needed,
uninstall PC Friendly and
restart notebook.
Keyboard
Some or all keys do Check settings in Control
not work properly. Panel.
Service Manual
Repair Center: Repair Center:
Likely Causes Comments
CD/DVD drive.
HP warranty does not cover
expense of correcting this
situation.
CD/DVD drive. Make sure CD/DVD drive is
installed properly.
Motherboard.
Keyboard. Try reinserting ribbon cable
in connector on motherboard.
Motherboard.
Troubleshooting and Diagnostics 3-11