Reference Documents; Product Warranty - Seagate EXOS 5 E Series Product Manual

2.14

Reference documents

Supported standards
ANSI Documents
Specification for Acoustic Test Requirement and Procedures
In case of conflict between this document and any referenced document, this document takes precedence.
2.15

Product warranty

Beginning on the date of shipment to the customer and continuing for the period specified in the purchase contract, Seagate
warrants that each product (including components and subassemblies) that fails to function properly under normal use due to
defect in materials or workmanship or due to nonconformance to the applicable specifications will be repaired or replaced, at
Seagate's option and at no charge to the customer, if returned by customer at customer's expense to Seagate's designated facility in
accordance with Seagate's warranty procedure. Seagate will pay for transporting the repair or replacement item to the customer. For
more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products on the purchase
documentation.
The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. Users can
also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine
remaining warranty information.
Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep the original box. Seagate approved containers
are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in transit. Contact the
authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in
handling computer equipment.
Storage
Maximum storage periods are 180 days within original unopened Seagate shipping package or 60 days unpackaged within the
defined non-operating limits (refer to environmental section in this manual). Storage can be extended to 1 year packaged or
unpackaged under optimal environmental conditions (25°C, <40% relative humidity non-condensing, and non-corrosive
environment). During any storage period the drive non-operational temperature, humidity, wet bulb, atmospheric conditions, shock,
vibration, magnetic and electrical field specifications should be followed.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-
party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.
Seagate Exos 7E8 SATA Product Manual, Rev. J
Serial ATA Revision 3.3 specification
SFF-8301 3.5" Drive Form Factor with Serial Connector
INCITS 522-2014 SCSI Protocol Layer-4 (SPL-4) Rev. 08
Seagate part number: 30553-001
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