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WD
Service and Support
®
Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base or
e-mail support service at http://support.wdc.com. If the answer is not available or, if you prefer,
please contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD technical support. E-mail support
is free for the entire warranty period and our extensive knowledge base is available 24/7. To help
us keep you informed of new features and services, remember to register your product online at
http://register.wdc.com.
Accessing Online Support
Visit our product support website at
•
Downloads - Download drivers, software, and updates for your WD product.
•
Registration - Register your WD product to get the latest updates and special offers.
•
Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status, and
Data Recovery Information.
•
Knowledge Base - Search by keyword, phrase, or answer ID.
•
Installation - Get online installation help for your WD product or software.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America
English
Spanish
Europe (toll free)*
Europe
Middle East
Africa
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands,
Norway, Spain, Sweden, Switzerland, United Kingdom.
http://support.wdc.com
Asia Pacific
800.ASK.4WDC
(800.275.4932)
800.832.4778
00800 ASK4 WDEU
(00800 27549338)
+31 880062100
+31 880062100
+31 880062100
and choose from these topics:
Australia
1 800 42 9861
China
800 820 6682/+65 62430496
Hong Kong
+800 6008 6008
India
1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Indonesia
+803 852 9439
Japan
00 531 650442
Korea
02 703 6550
Malaysia
+800 6008 6008/1 800 88 1908/+65 62430496
Philippines
1 800 1441 0159
Singapore
+800 6008 6008/+800 608 6008/+65 62430496
Taiwan
+800 6008 6008/+65 62430496
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