Troubleshooting - ATEN Master View CS-1762 User Manual

CS-1762 / CS-1764 User Manual

Troubleshooting

Symptom Possible Cause
Erratic Unit not receiving
behavior. enough power.
Keyboard Keyboard and/or
and/or Mouse mouse need to be
not responding. reset.
No connection to
the computer.
KVM switch needs
to be reset.
USB devices USB ports need to
not be reset.
responding.
28
Action
Use a DC 5V power adapter if you are not
already using one. If you are already using a
power adapter, check that it matches the
system specifications (DC 5V), and that it is
plugged in and functioning properly.
Press and hold port selection switches 1 and 2
for two seconds. (CS-1734 only.)
Unplug the cable(s) from the console port(s),
then plug it/them back in.
Check the cable from the switch to the
computer to make sure it is properly connected.
Power off all devices on the installation (see the
note at the top of p. 8); power off the KVM
switch; wait five seconds; then power up.
Unplug the device's USB cable from the USB
port on the switch's rear panel, then plug it back
in.
Use the USB Reset hotkey combination (see p.
18), to reset the USB ports.
2004-06-04