HP ProLiant ML110 G7 User Manual
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HP ProLiant ML110 G7 User Manual

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HP ProLiant ML1 10 G7 Server

User Guide

Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. This document is intended for experienced
IT professionals or end-users with no or prior hardware setup experience. HP assumes you are qualified in the servicing of computer equipment and
trained in recognizing hazards in products with hazardous energy levels.
Part Number: 638029-003
January 2013
Edition: 3

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Summary of Contents for HP ProLiant ML110 G7

  • Page 1: User Guide

    This document is for the person who installs, administers, and troubleshoots servers and storage systems. This document is intended for experienced IT professionals or end-users with no or prior hardware setup experience. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 © Copyright 2011, 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Powering up and configuring the server ..................... 28 Installing the operating system........................29 Registering the server ..........................29 Hardware options installation ....................... 30 Introduction ............................30 HP product QuickSpecs ..........................30 SAS and SATA drive options ........................30 Contents 3...
  • Page 4 Installing an expansion board ......................48 Dedicated iLO management port option ..................... 50 Enabling the dedicated iLO management port ................... 51 HP Trusted Platform Module option ......................52 Installing the Trusted Platform Module board ..................53 Retaining the recovery key/password ....................54 Enabling the Trusted Platform Module ....................
  • Page 5 HP Insight Remote Support software ....................72 Keeping the system current ........................73 Drivers ............................73 Version control ..........................73 ProLiant Support Packs ........................74 Operating System Version Support ....................74 Firmware ............................74 HP Smart Update Manager ......................74 Change control and proactive notification ..................
  • Page 6 Contents 6...

  • Page 7: Component Identification

    Component identification Front panel components Item Description Media drive bay USB connectors (4) Front panel LEDs and buttons Component identification 7...

  • Page 8: Rear Panel Components

    Item Description Status System health LED Green = Normal Amber = System degraded Red = System critical NIC 1 link/activity LED Green = Network link Flashing green = Network link and activity Off = No link to network (If the power is off, view the rear panel NIC LEDs for status.) Drive activity LED Flashing green = Drive active...

  • Page 9: Rear Panel Leds And Buttons

    Slot 1 PCIe2x16 (16, 8, 4, 1) Slot 2 PCIe2x8 (4, 1) Slot 3 PCIe2x8 (4, 1) Slot 4 PCIe2x4 (1) USB connectors (4) HP dedicated iLO management port (option) UID button/LED 10/100/1000 NIC1 connector/shared iLO management port 10/100/1000 NIC2 connector Video connector...

  • Page 10: System Board Components

    System board components Item Description Dedicated iLO management module connector System maintenance switch RPS connector (1x5 pin) Front system fan connector (2x3 pin) Processor socket DIMM slots (4) 24-pin power supply connector Processor-heatsink fan assembly connector (2x3 pin) Rear system fan connector (2x3 pin) RPS connector (2x8 pin) Internal USB connector System battery...

  • Page 11: Dimm Slot Locations

    Item Description Rear USB connectors (4) NMI header DIMM slot locations DIMM slots are numbered sequentially (1 through 4) for the processor. System maintenance switch Position Default Function Off = iLO security is enabled On = iLO security is disabled Off = System configuration can be changed On = System configuration is locked...

  • Page 12: System Board Leds

    To force the OS to invoke the NMI handler and generate a crash dump log, do either of the following: • Short the NMI header pins. • Use the iLO Virtual NMI feature. For more information, see the whitepaper on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf). Component identification 12...

  • Page 13: Sas And Sata Drive Numbering

    SAS and SATA drive numbering • Four-bay LFF drive model • Eight-bay SFF drive model Component identification 13...

  • Page 14: Sas And Sata Drive Leds

    SAS and SATA drive LEDs Item Description Fault/UID LED (amber/blue) Online LED (green) SAS and SATA drive LED combinations Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) Alternating amber and The drive has failed, or a predictive failure alert has been On, off, or blue received for this drive;...

  • Page 15: Bbwc Module Leds

    Online/activity Fault/UID LED Interpretation LED (green) (amber/blue) Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. Amber, flashing A predictive failure alert has been received for this drive. Replace regularly (1 Hz) the drive as soon as possible.
  • Page 16 A fully-charged battery can normally preserve data for at least two days. The battery lifetime also depends on the cache module size. For more information, see the controller QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin). Double blink, then The cache microcontroller is waiting for the host controller to —...

  • Page 17: Fbwc Module Leds

    FBWC module LEDs The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. 1 Green LED 2 Amber LED Interpretation A backup is in progress. A restore is in progress.

  • Page 18: Fan Locations

    Fan locations Item Description Rear system fan (for processor cooling) Processor-heatsink fan assembly Front system fan (for expansion board cooling Component identification 18...

  • Page 19: Operations

    Operations Power up the server Connect each power cord to the server. Connect each power cord to the power source. Press the Power On/Standby button. The server exits standby mode and applies full power to the system. The system power LED changes from amber to green.

  • Page 20: Unlock And Open The Tower Bezel

    Unlock and open the tower bezel The tower bezel must be unlocked and opened to access the drive cage and media bays. It must be unlocked to remove the access panel. The bezel must remain closed during normal server operations. Remove the tower bezel Unlock and open the tower bezel (on page 20).

  • Page 21: Remove The Access Panel

    Close and lock the tower bezel. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.

  • Page 22: Remove The Air Baffle

    Connect each power cord to the server. Connect each power cord to the power source. IMPORTANT: Be sure that the panel is locked into place securely before powering up the server. Power up the server (on page 19). Remove the air baffle CAUTION: For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.
  • Page 23 Insert the tabs on the baffle into the slots on the rear chassis. Push the front end of the baffle inside the chassis. Install the access panel (on page 21). Lock the tower bezel. Connect each power cord to the server. Connect each power cord to the power source.

  • Page 24: Setup

    Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

  • Page 25: Temperature Requirements

    Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.

  • Page 26: Identifying The Contents Of The Server Shipping Carton

    Identifying the contents of the server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server. The contents of the server shipping carton include: • Server • Power cord • Hardware documentation, Documentation CD, and software products In addition to the supplied items, you might need: •...
  • Page 27 CAUTION: To avoid damage to the equipment, be sure that the rack rails are installed in a predetermined location on the rack so that airflow clearance issues are resolved. For airflow clearance information, refer to the documentation that ships with the server. To install the component: See the "Installing the Product into a Rack"...

  • Page 28: Powering Up And Configuring The Server

    CAUTION: To prevent damage to equipment, do not place the monitor on a rack-mounted server. The rack enabling kit supports only the server. Slide the tray fully into the rack, and then tighten the thumbscrews. Slide the locking bracket forward, and then tighten the thumbscrews. Powering up and configuring the server To power up the server, press the Power On/Standby button.

  • Page 29: Installing The Operating System

    Press the F9 key when prompted during the boot process to change the server settings using RBSU. The system is set up by default for the English language. For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide located on the Documentation CD.

  • Page 30: Hardware Options Installation

    HP product QuickSpecs For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin). SAS and SATA drive options The server provides non-hot-plug capability through an embedded SATA controller. To obtain hot-plug capability, install an optional controller and hot-plug cable option kit.
  • Page 31 IMPORTANT: Hot-plug capability and drive LED support are only available when a supported optional controller is installed in the server. IMPORTANT: If only one drive is being installed, install it in the bay with the lowest drive number. For drive installation guidelines, see "Drive installation guidelines (on page 30)." Power down the server if performing a non-hot-plug installation or maintenance procedure ("Power down the...

  • Page 32: Drive Cage Options

    Prepare the drive. Install the drive. Install the tower bezel (on page 20). Power up the server (on page 19). Drive cage options Four-bay LFF hot-plug drive cage option To install the component: Power down the server (on page 19). Remove all power: Disconnect each power cord from the power source.
  • Page 33 Disconnect each power cord from the server. Unlock the tower bezel ("Unlock and open the tower bezel" on page 20). Remove the access panel (on page 21). Remove all installed drives. Disconnect the drive cage cables. Using a T-15 Torx screwdriver, remove the four screws, and then remove the drive cage assembly. Slide the optional drive cage assembly partially into the server chassis.
  • Page 34 For cable routing information, see "Hot-plug, SATA drive support (on page 61)." — Connect one end of the Mini-SAS cable to the backplane and the other end to a HP Smart Array SAS RAID controller card connector (SAS drive support only).

  • Page 35: Eight-Bay Sff Hot-Plug Drive Cage Option

    Slide the drive cage assembly fully into the server chassis and install the four screws. Install the drives ("Installing a drive" on page 30). CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Install the access panel (on page 21).
  • Page 36 Connect the power cable to the backplane. Connect the I C cable. Connect both Mini-SAS cables to the HP Smart Array SAS RAID controller card connector. For cable routing information, see "Eight-bay SFF drive cabling (on page 62)." Hardware options installation 36...

  • Page 37: Drive Led Cable Option

    Slide the drive cage assembly fully into the server chassis and install the four screws. Install the drives ("Installing a drive" on page 30). CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Install the access panel (on page 21).

  • Page 38: Storage Controller Option

    Connect each power cord to the power source. Power up the server (on page 19). For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website (http://www.hp.com/support/SAC_UG_ProLiantServers_en). To configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website (http://www.hp.com/support/CASAC_RG_en).
  • Page 39 CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do not remove the cable from the cache module. The cache module is backing up data, and data is lost if the cable is detached.
  • Page 40 Remove the full-length expansion board retainer if any full-length expansion boards are installed. Install the storage controller, if not installed. Install the cache module on the storage controller. Hardware options installation 40...
  • Page 41 Connect the battery/capacitor pack cable to the cache module. Connect the battery/capacitor pack cable to the pack. Hardware options installation 41...

  • Page 42: Optical Drive Option

    Install the battery/capacitor pack. Install the full-length expansion board retainer, if any full-length expansion boards were removed. Install the air baffle (on page 22). Install the access panel (on page 21). Lock the tower bezel. Connect each power cord to the server. Connect each power cord to the power source.
  • Page 43 Remove the optical bay blank. Remove the EMI shield. Retain the shield for future use. Hardware options installation 43...
  • Page 44 Install the optical drive into the lower optical drive bay. When fully inserted, the assembly locking latch clicks. Connect the drive cables: Connect the power cable to the drive. Connect one end of the SATA cable to the drive and the other end to the system board. For cable routing information, see "Optical drive cabling (on page 63)."...

  • Page 45: Memory Options

    Memory options The server memory subsystem supports only UDIMMs. The server supports dual-rank, PC3-10600E (DDR3) DIMMs operating at a speed of 1333 MHz. Depending on the processor model and the number of DIMMs installed, the memory clock speed might be reduced to 1066 or 800 MHz.

  • Page 46: Single-Rank And Dual-Rank Dimms

    DIMM configuration, the server boots in Advanced ECC mode. For more information, see "HP ROM-Based Setup Utility (on page 66)." For the latest memory configuration information, see the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin).

  • Page 47: Udimm Maximum Memory Configurations

    Populate the DIMM slots in the sequence: 2-A, 4-B, 1-C, 3-D The DIMM slot farthest from the processor (either CHA or CHB) must be populated first Populate DIMM slots from heaviest load (double-rank) to lightest load (single-rank) Use HP-qualified DIMMs NOTE: The server does not support Elpida 1G/2G/4G UDIMM memory.

  • Page 48: Expansion Board Options

    Install the DIMM. Install the access panel (on page 21). Lock the tower bezel. Connect each power cord to the server. Connect each power cord to the power source. Power up the server (on page 19). Expansion board options The server supports PCIe Gen 2 expansion boards. Installing an expansion board Power down the server (on page 19).
  • Page 49 Remove the full-length expansion board retainer if any full-length expansion boards are installed. Remove the expansion slot cover. Hardware options installation 49...

  • Page 50: Dedicated Ilo Management Port Option

    Install the expansion board. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board. If installing a full-length expansion board, install back the board retainer. Install the air baffle (on page 22). Install the access panel (on page 21).

  • Page 51: Enabling The Dedicated Ilo Management Port

    Using a flat screwdriver, toggle the knockout to loosen it, and then pull it out of the chassis. Install the dedicated iLO management module. Install the access panel (on page 21). Lock the tower bezel. Connect each power cord to the server. Connect each power cord to the power source.

  • Page 52: Hp Trusted Platform Module Option

    Recovery Mode after BitLocker detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.

  • Page 53: Installing The Trusted Platform Module Board

    Installing the Trusted Platform Module board WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

  • Page 54: Retaining The Recovery Key/Password

    Install the TPM board. Press down on the connector to seat the board. Install the TPM security rivet by pressing the rivet firmly into the system board. Install the rear system fan. Install the access panel (on page 21). Lock the tower bezel. Connect each power cord to the server.

  • Page 55: Enabling The Trusted Platform Module

    OS application TPM settings. For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module Best Practices White Paper on the HP website (http://www.hp.com/support).
  • Page 56 Remove the power supply. Disconnect all cables from installed optical drives. Remove all installed devices and any EMI shields from the optical drive bays ("Optical drive option" on page 42). Remove the optical drive Hardware options installation 56...
  • Page 57 Remove the EMI shield. Install the RPS cage. Insert the RPS backplane module cables into the optical drive cage, and then slide in the module into the lower optical drive bay. Align the left edge of the module with the guide mark on the bay. NOTE: The RPS Option Kit is sold separately.
  • Page 58 Do one of the following: For improved power efficiency, install an HP CS power supply in the upper bay of the RPS cage. NOTE: To install a second redundant power supply in the redundant power supply cage, first remove the cage EMI shield.
  • Page 59 For improved power efficiency and redundancy, install two HP CS power supplies: Remove the four screws, and then loosen the drive cage. Route and connect the redundant power supply cables to the system board. Insert the four screws to tighten the drive cage.

  • Page 60: Cabling

    Cabling Storage cabling Four-bay LFF drive cabling Non-hot-plug, SATA drive support Item Description Power cable Non-hot-plug LFF SATA to Mini-SAS cable Cabling 60...
  • Page 61 Item Description Power cable C cable Data cable (Mini-SAS cable to system board Mini-SAS connector card) Hot-plug, SAS drive support Item Description Power cable C cable Data cable (Mini-SAS cable to optional HP Smart Array P212 controller card) Cabling 61...

  • Page 62: Eight-Bay Sff Drive Cabling

    Eight-bay SFF drive cabling This configuration supports only hot-plug SAS drives. Item Description Power cable C cable Mini-SAS cables (2) to optional HP Smart Array P410 controller card Cabling 62...

  • Page 63: Optical Drive Cabling

    Optical drive cabling Optical drive cabling in a nonredundant power configuration Item Description Upper optical drive power cable Lower optical drive SATA cable Upper optical drive SATA cable Lower optical drive power cable Optical drive cabling in a redundant power configuration Cabling 63...

  • Page 64: Battery/Capacitor Pack Cabling

    Item Description Upper media drive power cable Upper media drive SATA cable Battery/capacitor pack cabling Power supply cabling Nonredundant power supply cabling Item Description 24-pin power cable Cabling 64...

  • Page 65: Redundant Power Supply Cabling

    Item Description 4-pin power cable Redundant power supply cabling Item Description 24-pin power cable 16-pin RPS cable 3-pin RPS cable 4-pin power cable 5-pin RPS cable Cabling 65...

  • Page 66: Configuration And Utilities

    For more information, and to download the SmartStart Scripting Toolkit, see the HP website (http://www.hp.com/servers/sstoolkit). HP ROM-Based Setup Utility RBSU is a configuration utility embedded in HP ProLiant servers that performs a wide range of configuration activities that can include the following: •...

  • Page 67: Using Rbsu

    Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU, use the following keys: •...

  • Page 68: Boot Options

    For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Boot options Near the end of the boot process, the boot options screen is displayed. This screen is visible for several seconds before the system attempts to boot from a supported boot device.

  • Page 69: Option Rom Configuration For Arrays

    For more information regarding the default configurations that ORCA uses, see the HP ROM-Based Setup Utility User Guide on the Documentation CD. For more information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website (http://www.hp.com/support/SAC_UG_ProLiantServers_en). To configure arrays, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the HP website (http://www.hp.com/support/CASAC_RG_en).

  • Page 70: Management Tools

    ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer.

  • Page 71: Erase Utility

    66). USB support HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.

  • Page 72: Hp Insight Diagnostics Survey Functionality

    HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s...

  • Page 73: Keeping The System Current

    If you are installing drivers from the SmartStart CD, be sure that you are using the latest SmartStart version that your server supports. To verify that your server is using the latest supported version, see the HP website (http://www.hp.com/support). For more information, see the documentation provided with the SmartStart If you do not use the SmartStart CD to install an OS, drivers for some of the new hardware are required.

  • Page 74: Proliant Support Packs

    For more information about version control tools, see the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP Systems Insight Manager website (http://www.hp.com/go/hpsim). ProLiant Support Packs PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents.

  • Page 75: Change Control And Proactive Notification

    Downloads the latest components from Web • Enables direct update of BMC firmware (iLO and LO100i) For more information about HP SUM and to access the HP Smart Update Manager User Guide, see the HP website (http://www.hp.com/go/hpsum/documentation). Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

  • Page 76: Troubleshooting

    Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-specific flowcharts to help you navigate complex troubleshooting processes.

  • Page 77: Symbols On Equipment

    Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.

  • Page 78: Symptom Information

    If the problem occurs randomly, what is the duration or frequency? To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 71) and use the survey page to view the current configuration or to compare it to previous configurations. •...

  • Page 79: Performing Processor Procedures In The Troubleshooting Process

    (http://h18013.www1.hp.com/products/servers/management/agents/index.html ) and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up-to-date. HP recommends you have access to the server documentation for server-specific information.

  • Page 80: Loose Connections

    • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. • For HP ProLiant BL c-Class Server Blades, be sure the OA tray is seated properly. Troubleshooting 80...

  • Page 81: Service Notifications

    LEDs. Depending on the model, the internal health LED and external health LED may either appear solid or they may flash. Both conditions represent the same symptom. For the location of server LEDs and information on their statuses, see the server documentation on the HP website (http://www.hp.com/support).

  • Page 82: General Diagnosis Flowchart

    Item "Symptom information (on page 78)" "Loose connections (on page 80)" "Service notifications (on page 81)" The most recent version of a particular server or option firmware is available on the HP Support website (http://www.hp.com/support). Troubleshooting 82...
  • Page 83 CD or the HP website (http://www.hp.com/products/servers/platforms) "Breaking the server down to the minimum hardware configuration (on page 79)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 76)" • "Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 76)"...

  • Page 84: Server Power-On Problems Flowchart

    Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. Troubleshooting 84...
  • Page 85 Item "Server health LEDs (on page 81)" and "Component identification (on page 7)" "HP Insight Diagnostics (on page 71)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 76)" "Loose connections (on page 80)"...
  • Page 86 Troubleshooting 86...

  • Page 87: Post Problems Flowchart

    Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms). "Breaking the server down to the minimum hardware configuration (on page 79)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 76)" •...
  • Page 88 Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 76)" • "Operating system information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 76)" Troubleshooting 88...

  • Page 89: Os Boot Problems Flowchart

    Guide located on the Documentation CD or see "Troubleshooting resources (on page 76)" • Controller documentation "HP Insight Diagnostics (on page 71)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 76)" •...

  • Page 90: Server Fault Indications Flowchart

    Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Server boots, but the internal health LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
  • Page 91 "Power-on problems flowchart ("Server power-on problems flowchart" on page 84)" "HP Insight Diagnostics (on page 71)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 76)" • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting...

  • Page 92: Post Error Messages And Beep Codes

    POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). Troubleshooting 92...
  • Page 93 WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. Troubleshooting 93...

  • Page 94: Battery Replacement

    Battery replacement If the server no longer automatically displays the correct date and time, you might have to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled.

  • Page 95: Regulatory Information

    Regulatory information Safety and regulatory compliance For safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the HP website (http://www.hp.com/support/Safety-Compliance-EnterpriseProducts). Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options (http://www.hp.com/support/ProLiantServers-Warranties)

  • Page 96: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.

  • Page 97: Specifications

    Power supply specifications Depending on installed options, the server is configured with one of the following power supplies: • HP ProLiant 460W Power Supply NOTE: If two 460 W power supplies are installed, one serves as the redundant power supply.
  • Page 98 50 Hz to 60 Hz Rated input frequency 5.5 A at 100 VAC Rated input current 2.6 A at 200 VAC 526 W at 100V AC input Rated input power 505 W at 200V AC input 1794 at 100V AC input BTUs per hour 1725 at 200V AC input Power supply output...

  • Page 99: Support And Other Resources

    Active Health System log (HP ProLiant Gen8 or later products) Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).
  • Page 100 HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 101 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 102 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 103 HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local.
  • Page 104 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 105 Support and other resources 105...
  • Page 106 Support and other resources 106...

  • Page 107: Acronyms And Abbreviations

    Acronyms and abbreviations ABEND abnormal end Array Configuration Utility Advanced Memory Protection Automatic Server Recovery BBWC battery-backed write cache Canadian Standards Association Customer Self Repair double data rate electromagnetic interference FBWC flash-backed write cache International Electrotechnical Commission Integrated Lights-Out Acronyms and abbreviations 107...
  • Page 108 Integrated Management Log ISEE Instant Support Enterprise Edition large form factor nonmaskable interrupt NVRAM nonvolatile memory ORCA Option ROM Configuration for Arrays PCIe peripheral component interconnect express PCI-X peripheral component interconnect extended power distribution unit POST Power-On Self Test RBSU ROM-Based Setup Utility RDIMM registered dual in-line memory module...
  • Page 109 serial attached SCSI SATA serial ATA Secure Digital small form factor Systems Insight Manager TMRA recommended ambient operating temperature Trusted Platform Module UDIMM unregistered dual in-line memory module unit identification uninterruptible power system universal serial bus Acronyms and abbreviations 109...

  • Page 110: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 111: Index

    Index contacting HP 99 CSR (customer self repair) 99 access panel 21 air baffle 22 Array Configuration Utility (ACU) 68 Declaration of Conformity 95 ASR (Automatic Server Recovery) 70 diagnostic tools 66, 70, 71 authorized reseller 99 diagnostics utility 71...
  • Page 112 99 optimum environment 24 HP Insight Diagnostics 71, 72 Option ROM Configuration for Arrays (ORCA) 69 HP Insight Diagnostics survey functionality 72 Optional Installation Services 24 HP Insight Remote Support software 72 options installation 24, 26, 30, 32...
  • Page 113 30 warnings 77 server power-on problems flowchart 84 warranty information 95 server setup 26, 73 website, HP 99 server, rear panel components 8, 9 service notifications 81 setup 24 shipping carton contents 26 SmartStart autorun menu 66...

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