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HP Insight Remote Support software
HP strongly recommends that you register your device for remote support to enable enhanced delivery of
your HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP Insight Remote Support
supplements your monitoring continuously to ensure maximum system availability by providing intelligent
event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate
a fast and accurate resolution, based on your product's service level. Notifications may be sent to your
authorized HP Channel Partner for onsite service, if configured and available in your country.
For more information, see HP Insight Remote Support and Insight Online Setup Guide for ProLiant Gen8
Servers and BladeSystem c-Class Enclosures on the HP website (http://www.hp.com/go/enterprise/docs).
HP Insight Remote Support is available as part of HP Warranty, HP Care Pack Service, or HP contractual
support agreement.
HP Insight Remote Support Central Connect
When you use the embedded Remote Support functionality with a ProLiant Gen8 server or BladeSystem
c-Class enclosure, you can register a server or enclosure to communicate to HP through an HP Insight Remote
Support centralized Hosting Device in your local environment. All configuration and service event
information is routed through the Hosting Device. This information can be viewed by using the local HP
Insight Remote Support user interface or the web-based view in HP Insight Online.
The Central Connect Remote Support configuration is available in iLO 4 1.10 and later, Intelligent
Provisioning 1.20 and later, and Onboard Administrator 3.60 and later.
For more information about the prerequisites, supported hardware, and associated operating systems for
central connect, see HP Insight Remote Support Release Notes on the HP website
(http://www.hp.com/go/insightremotesupport/docs).
HP Insight Remote Support Direct Connect
When you use the embedded Remote Support functionality with a ProLiant Gen8 server or BladeSystem
c-Class enclosure, you can register a server or enclosure to communicate directly to HP Insight Online without
the need to set up an HP Insight Remote Support centralized Hosting Device in your local environment. HP
Insight Online will be your primary interface for remote support information. The Direct Connect Remote
Support configuration is available in iLO 4 1.40 and later, Intelligent Provisioning 1.60 and later, and
Onboard Administrator 4.10 and later.
For more information, see the product documentation on the HP website
(http://www.hp.com/go/insightremotesupport/docs).
HP Insight Online
HP Insight Online is a capability of the HP Support Center portal. Combined with HP Insight Remote Support
7.x, it automatically aggregates device health, asset, and support information from iLO Management with
contract and warranty information, and then secures it in a single, personalized dashboard that is viewable
from anywhere at any time. The dashboard organizes your IT and service data to help you understand and
respond to that information more quickly. With specific authorization from you, an authorized HP Channel
Partner can also view your IT environment remotely at HP Insight Online.
For more information, see the following documents:
•
For more information about using HP Insight Online, see the HP Insight Online User's Guide.
Software and configuration utilities 72
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