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4 Troubleshooting
This chapter describes some of the tools and procedures that can be used to troubleshoot problems
in Insight Dynamics. Additional troubleshooting information can be found in the user guides
listed in
"Manuals and white papers" (page
workarounds in this release, see the HP Insight Dynamics 6.2 Release Notes.
Memory and other system requirements
Make sure that your
Software 6.2 Support Matrix. In particular, note the recommended and minimum supported
memory requirements. This document is available at
docs
If error messages about exceeding heap space are displayed, you may need to increase the heap
size of the HP SIM Java Virtual Machine (JVM). On 64–bit systems, HP SIM sets the heap size to
4096MB (4GB). You can specify a different heap size by setting the JVMMAXHEAP value (in MB)
in the globalsettings.props file. On HP-UX, this file is at /etc/opt/mx/config/
globalsettings.props. On Windows, it is at
installation-directory\config\globalsettings.props. The default installation
directory is C:\Program Files\HP\Virtual Server Environment, but this directory
can be changed at installation time.
Insight managed system setup wizard
Many configuration issues can be avoided by using the Insight managed system setup wizard
to configure managed systems for use with Insight Dynamics. The wizard automates the
installation of required licenses,
management capabilities intended for use on the system.
To start the managed system setup wizard, select Configure Managed System Setup Wizard...
from the HP SIM top menu. Help is available in each step of the wizard.
Diagnose menu actions
There are three tasks available from the Diagnose Troubleshoot Insight Dynamics menu,
described in the following sections. These tasks use the vseassist command to perform
configuration checks. For examples of the output from these checks, see
Check CMS configuration
This task performs a number of configuration checks on the CMS. When troubleshooting your
Insight Dynamics configuration, perform this task first. Once you have resolved any CMS
configuration issues, you can diagnose issues with specific managed systems using the
CMS to managed node communication" (page 26)
(page 27)
tasks described below.
Procedure 4-1 Check the configuration of your CMS
1.
From the HP SIM menu bar, select Diagnose Troubleshoot Insight Dynamics Check
CMS Configuration....
2.
To schedule this task to run periodically or at a set time, click Schedule. The Schedule Task
screen is displayed. Help on scheduling options is available from that screen. After the task
executes, you can view the results by selecting Tasks & Logs View Task Results... from
the HP SIM menu bar.
To run this task immediately, click Run Now. This executes the vseassist command on
the CMS and displays the results in the Stdout tab.
CMS
and
managed systems
agent
software, and other configuration settings to support the
29). For information about known issues and
meet the requirements specified in the HP Insight
http://www.hp.com/go/insightdynamics/
and
"Check managed node configuration"
Memory and other system requirements
vseassist(1M) [p.
36].
"Check
25
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