Blackberry Torch 9810 User Manual page 159

User Guide
Depending on your BlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused by
slight movements of the camera by turning on image stabilization in the camera options.
I receive an error message after I rotate a picture
Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You might
receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. If the
picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce the size of
your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.
My smartphone isn't using the correct ring tone or wallpaper
If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using
your smartphone password and you reset your smartphone, unlock your smartphone.
Related information
Lock or unlock your smartphone, 24
I can't use a shortcut
Try the following actions:
• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing
input language.
• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change an input or display language, 229
Turn on or turn off audio and video shortcuts, 141
I can't send or receive files
If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that
uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact
your wireless service provider or administrator.
If your email account uses a BlackBerry Enterprise Server, your organization might not allow you to use some features or might
prevent you from sending or receiving files. For more information about the features that are available on your smartphone,
contact you administrator.
Try the following actions:
• Verify that the file you're trying to send or receive is a file type that's supported by BlackBerry smartphones.
• Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not
protected by copyright or DRM.
• If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your
smartphone.
Media
157