Page 1 BlackBerry Tour 9630 Smartphone Version: 4.7.1 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 2 SWDT615806-615806-0421094107-001...
Page 3: Table Of Contents
Contents Shortcuts..................................................BlackBerry basics shortcuts............................................Phone shortcuts................................................Message shortcuts..............................................Attachment shortcuts..............................................Camera and video camera shortcuts........................................Media shortcuts................................................Browser shortcuts............................................... Calendar shortcuts..............................................Typing shortcuts................................................. Search shortcuts................................................. Map shortcuts................................................Phone................................................... Phone basics................................................Emergency calls................................................Volume..................................................Voice mail..................................................Speed dial..................................................Voice dialing................................................
Page 4 PGP protected messages............................................Message troubleshooting............................................Attachments................................................Attachment basics..............................................Documents.................................................. Spreadsheets................................................Media files................................................... Presentations................................................vCard contact attachments............................................Attachment shortcuts..............................................Attachment troubleshooting............................................. Camera and video camera............................................Take a picture................................................Pan a picture................................................Zoom in to or out from a picture..........................................Record a video................................................Camera and video camera options..........................................
Page 5 Date, time, and alarm..............................................Set the date and time..............................................Get the date and time from the wireless network automatically................................. Change what appears on the display when your device is charging..............................Change the clock face............................................... Display a second time zone............................................Turn on bedside clock mode............................................. Set options for bedside clock mode.........................................
Page 6 Delete a display language............................................About typing input languages..........................................Change the typing input language.......................................... Switch typing input methods............................................ Change the input options for SureType technology....................................Change the voice dialing language......................................... Use a shortcut to switch typing input languages while you type................................ Change the shortcut for switching typing input languages.................................
Page 7 View the size of an application database........................................ Check for application updates..........................................About updating the BlackBerry Device Software....................................Prerequisites: Updating the BlackBerry Device Software over the wireless network........................Update the BlackBerry Device Software......................................... Return to the previous version of the BlackBerry Device Software..............................
Page 8 Turn on wireless coverage notification........................................About the preferred wireless network list....................................... Add a wireless network to the preferred wireless network list................................Change the order of preferred wireless networks....................................Delete a wireless network from the preferred wireless network list..............................Turn off data service..............................................About roaming................................................
Page 9 Certificates.................................................. PGP keys..................................................Certificate servers..............................................Key stores..................................................Smart cards................................................. Software tokens................................................About security self-tests............................................Verify security software............................................. Third-party application control..........................................Security troubleshooting............................................Service books and diagnostic reports........................................Service books................................................Diagnostic reports..............................................BrickBreaker................................................About BrickBreaker..............................................BrickBreaker capsules..............................................BrickBreaker scoring..............................................Play BrickBreaker............................................... Adjust the volume..............................................
Page 10: Shortcuts
User Guide Shortcuts Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To move back a screen, press the Escape key. • To return to the Home screen, when you are not on a call, press the End key.
Page 11: Message Shortcuts
User Guide Message shortcuts Message shortcuts In a message • To reply to a message, press R. • To reply to all in an email message or a PIN message, press L. • To forward a message, press F. • To file a highlighted email message, press I.
Page 12: Camera And Video Camera Shortcuts
G. Camera and video camera shortcuts Depending on your BlackBerry® device, the camera or video camera feature might not be supported. • To zoom in to a subject before taking a picture, press the Volume Up key.
Page 13: Browser Shortcuts
User Guide Browser shortcuts Browser shortcuts • To insert a period (.) in the web address field, press the Space key. • To insert a slash mark (/) in the web address field, press the Shift key and the Space key. •...
Page 14: Typing Shortcuts
User Guide Typing shortcuts • To move to the previous day, week, or month, press the Shift key and the Space key. • To move to the current date, press T. • To move to a specific date, press G. Typing shortcuts •...
Page 15 User Guide Map shortcuts • To zoom out from a map, press O. • To move to the next direction on a route, press N. • To move to the previous direction on a route, press P. • To view status information at the top of a map, press U. To hide status information at the top of a map, press U again. •...
Page 16: Phone
Number field at the top of the screen. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Page 17 Turn on the speakerphone During a call, press the Speakerphone key. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
Page 18: Emergency Calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted.
Page 19: Volume
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
Page 20: Voice Mail
Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. In the phone application, press the Menu key.
Page 21: Speed Dial
User Guide Speed dial Speed dial Set up speed dial for a contact In the phone application, press the Menu key. 2. Click View Speed Dial List. 3. Click an unassigned key. 4. Click New Speed Dial. 5. Click a contact. To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact.
Page 22: Dial An Extension Using A Voice Command
Turn off choice lists for voice commands If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
Page 23: Set Playback Options For Voice Dialing
To turn on voice prompts again, say "Turn prompts on." Set playback options for voice dialing After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.
Page 24: Conference Calls
Conference calls Conference calls Make a conference call If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call. During a call, press the Menu key. 2. Click Add Participant.
Page 25 User Guide Call logs View call logs in a message list In the phone application, press the Menu key. 2. Click Options. 3. Click Call Logging. 4. Select an option for a call log type. To hide call logs in a message list, select the None option. Add notes to a call log In the phone application, highlight a call log.
Page 26: Call Waiting
9. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. In the phone application, press the Menu key. 2. Click Options.
Page 27 To stop forwarding calls, change the Forward All Calls field to Do Not Forward. Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. In the phone application, press the Menu key.
Page 28: Smart Dialing
Depending on your BlackBerry® device model, in the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only.
Page 29: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 30: Phone Options
Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 31: Turn Off The Prompt That Appears Before You Delete Items
User Guide Phone options • To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent. 5. Press the Menu key. 6. Click Save. To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log. Hide or display your phone number when you make calls The wireless network can override the option that you choose.
Page 32: Phone Shortcuts
About telecoil mode In telecoil mode, the magnetic signal of the BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Depending on your device model, this feature might not be supported.
Page 33: Phone Troubleshooting
I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
Page 34 Phone troubleshooting • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.
Page 35 User Guide Phone troubleshooting For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.
Page 36: Messages
User Guide Messages Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3.
Page 37: Sending Messages
Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
Page 38: Send An Sms Text Message
User Guide Message basics • Type a contact name. • Type part of a contact name. Click a contact. 5. Type a message. 6. Press the key. 7. Click Send. Related topics Search for contacts in your organization's address book, 122 Message list options, 53 Send a PIN message On the Home screen, click the Messages icon.
Page 39 User Guide Message basics Send an MMS message Depending on your wireless service plan, this feature might not be supported. On the Home screen, click the Messages icon. 2. Press the key. 3. Click Compose MMS. 4. Perform one of the following actions: •...
Page 40: Managing Messages
Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. On the Home screen, click the Messages icon.
Page 41: Email Messages
User Guide Email messages View messages in a specific folder You can view email messages and MMS messages in a specific folder. On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click View Folder. 4. Click a folder. Delete a message In a message, press the Menu key.
Page 42 2. Click Delete Original Text. File an email message To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 43: Email Message Filters
Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
Page 44 Create an email message filter To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
Page 45 Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Page 46: Email Message Options
5. Click Save. Set an out-of-office reply To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 47 3. Click Options. 4. Click Email Settings. 5. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service. 6. Perform any of the following actions: • To send read notification when a sender requests it, change the Send Read Receipts field.
Page 48 6. Click Save. Stop forwarding email messages to your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 49: Pin Messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 50: Sms Text Messages
Find your SMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.
Page 51: Mms Messages
(vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using...
Page 52: Send An Mms Message
Find your MMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number.
Page 53: Mms Message Attachments
User Guide MMS messages MMS message attachments Attach a media file to an MMS message When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video •...
Page 54 User Guide MMS messages • Save Ringtone • Save Video • Save Voice Note MMS message options Request delivery or read notification for an MMS message When composing an MMS message, press the Menu key. 2. Click Options. 3. Perform any of the following actions: •...
Page 55: Message List Options
5. Set the Keep Messages field. 6. Press the Menu key. 7. Click Save. Use color to differentiate work messages from other messages To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server.
Page 56 3. Click General Settings. 4. In the Message Outline Colours section, perform any of the following actions: • To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field.
Page 57 Depending on your theme, a separate message list might appear for SMS text messages and MMS messages. Use one message list or multiple message lists By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages. On the Home screen, click the Messages icon.
Page 58 To hide call logs in a message list, select the None option. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.
Page 59: Message Shortcuts
User Guide Message shortcuts 10. Press the Menu key. 11. Click Save. Reset a blocked message counter On the Home screen, click the Options icon. 2. Click Security Options. 3. Click Firewall. 4. Highlight a message type. 5. Press the Menu key. 6.
Page 60: S/Mime-Protected Messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.
Page 61 5. Click Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.
Page 62 3. Click Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME protected messages Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Your device trusts the certificate chain.
Page 63 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 64 Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
Page 65 User Guide S/MIME-protected messages 6. Click Save. Request delivery notification for signed S/MIME-protected messages On the Home screen, click the Options icon. 2. Click Security Options. 3. Click S/MIME. 4. Change the Request S/MIME Receipts field to Yes. 5. Press the Menu key. 6.
Page 66: Pgp Protected Messages
I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
Page 67 Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.
Page 68 The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature.
Page 69 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 70 Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
Page 71 I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support...
Page 72: Message Troubleshooting
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Page 73 The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 74 Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. Related topics...
Page 75 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.
Page 76: Attachments
About attachments You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.
Page 77 User Guide Attachment basics Stop downloading an attachment In a message, highlight an attachment that you are downloading. 2. Press the Menu key. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. In an attachment, click a link.
Page 78: Documents
Open a password-protected .pdf file To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 79 User Guide Spreadsheets 4. Press the Enter key. View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Click View. Switch worksheets In a spreadsheet, press the Menu key.
Page 80: Media Files
User Guide Media files Media files View a list of pages in a multi-page .tif file You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file. In a multi-page .tif file, press the Menu key. 2.
Page 81: Vcard Contact Attachments
(.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Page 82: Attachment Troubleshooting
Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
Page 83: Camera And Video Camera
3. To take a picture, click the trackball. Note: The approximate number of pictures that you can save to the BlackBerry® device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you might be able to insert a media card into your device to save more pictures.
Page 84: Record A Video
User Guide Record a video Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. On the Home screen, click the Camera icon. 2. In the video camera, click the trackball.
Page 85: Camera And Video Camera Shortcuts
5. Press the Menu key. 6. Click Save. Camera and video camera shortcuts Depending on your BlackBerry® device, the camera or video camera feature might not be supported. • To zoom in to a subject before taking a picture, press the Volume Up key.
Page 86: Camera And Video Camera Troubleshooting
Camera and video camera troubleshooting I cannot save pictures or videos Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions: • If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
Page 87: Media
Transfer a file between your device and your computer in mass storage mode Mass storage mode enables you to transfer files between a media card in your BlackBerry® device and your computer when you connect your device to your computer.
Page 88: Download A Ring Tone
4. Click Save. Receive a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. On the Home screen, click the Media icon.
Page 89: Playing Media Files And Recording Voice Notes
User Guide Playing media files and recording voice notes Download a Home screen background Depending on your wireless service plan, this feature might not be supported. On the Home screen, click the Media icon. 2. Click Pictures. 3. Click a category. 4.
Page 90: Record A Voice Note
To decrease the volume, press the Volume Down key. Amplify the volume Depending on your BlackBerry® device, this feature might not be supported. With this feature, you can amplify the volume for songs, ring tones, and videos. On the Home screen, click the Media icon.
Page 91 About using a headset You can purchase an optional headset to use with your BlackBerry® device. If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.
Page 92: Managing Media Files
You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the playlist automatically.
Page 93 User Guide Managing media files Create an automatic playlist In the media application, click Music. 2. Click Playlists. 3. Click New Playlist. 4. Click Automatic Playlist. 5. Type a name for the playlist. 6. Click the plus sign (+) beside Artists, Albums, or Genres. 7.
Page 94 6. Click Properties. Change the amount of memory available for media files To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files. On the Home screen, click the Media application.
Page 95: Viewing Pictures
User Guide Viewing pictures 6. Press the Menu key. 7. Click Move. 8. Navigate to the new location. 9. Click a folder. 10. Click Move Into. Delete a media file You can only delete songs, ring tones, videos, or voice notes that you added. On the Home screen, click the Media icon.
Page 96: View Pictures As A Slide Show
User Guide Viewing pictures View pictures as a slide show A slide show displays all pictures in a category or folder. On the Home screen, click the Media icon. 2. Click Pictures. 3. Click a category. 4. If necessary, click a folder. 5.
Page 97: Managing Pictures
Managing pictures Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key.
Page 98 User Guide Managing pictures Rename a picture or picture folder You can only rename pictures or picture folders that you transferred to your BlackBerry® device. On the Home screen, click the Media icon. 2. Click Pictures. 3. Click a category.
Page 99: Media Card And Mass Storage Mode Options
View the amount of available memory On the Home screen, click the Options icon. 2. To view the amount of memory available for application data or for storing files in the BlackBerry® device memory or on a media card, click Memory.
Page 100: Media Shortcuts
User Guide Media shortcuts • To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password & Device. 4. Change the Encrypt Media Files field to Yes. 5. Press the Menu key. 6.
Page 101: Media Troubleshooting
I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode.
Page 102 Lock the device, 218 Some features are not available on my device The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless service plan. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options.
Page 103: Browser
3. Press the Enter key. Search the Internet To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider.
Page 104 User Guide Browser basics Move back or forward a web page On a web page, press the Menu key. 2. Click Back or Forward. Refresh a web page On a web page, press the Menu key. 2. Click Refresh. Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page.
Page 105 User Guide Browser basics 3. Click Close. Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the Menu key. 2. Click Page Address. View the address for a link or picture On a web page, highlight or pause on a link or picture. 2.
Page 106: Browser Bookmarks
User Guide Browser bookmarks Viewing pictures and playing media files Play a song or video on a web page In the browser, click a link for a song or video. 2. Click Open. Save a song or video from a web page In the browser, click a link for a song or video.
Page 107 User Guide Browser bookmarks 3. In the Auto Synchronize field, set how often the browser should check for updates to the web page. 4. In the Start time field, set the time of day when the browser should start checking for updates. 5.
Page 108: Web Feeds
User Guide Web feeds 4. Highlight a bookmark folder. 5. Press the Menu key. 6. Click Add Subfolder. File a bookmark for a web page On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Bookmarks. 4.
Page 109: Subscribe To A Web Feed
If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
Page 110: Browser Options
User Guide Browser options 5. Click Edit Bookmark. 6. Change the web feed. 7. Click Accept. File a web feed On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a web feed. 4. Press the Menu key. 5.
Page 111 User Guide Browser options • In the Home Page Address field, type a web address. • Change the Start Page field. 6. Press the Menu key. 7. Click Save Options. Change JavaScript options In the browser, press the Menu key. 2.
Page 112 6. Press the Menu key. 7. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. On a web page, press the Menu key. 2. Click Set Encoding.
Page 113: Browser Security
You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name.
Page 114 About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL.
Page 115 User Guide Prompt for Certificate: Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found: Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server.
Page 116: Browser Push
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Page 117: Browser Shortcuts
User Guide Browser shortcuts Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP: Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts: Set which WAP gateways your device accepts browser push messages from.
Page 118: Browser Troubleshooting
I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using.
Page 119: Date, Time, And Alarm
• To get the date and time from the wireless network that your device is connected to, change the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry. 6. Press the Menu key.
Page 120: Change The Clock Face
User Guide Change the clock face 5. Click Save. Change the clock face You can set a different clock face for the clock, stopwatch and timer. In the clock, press the Menu key. 2. Click Options. 3. Set the Clock Face, Stopwatch Face or Timer Face fields. 4.
Page 121: Turn On The Alarm
User Guide Turn on the alarm • To turn off screen dimming when bedside clock mode is turned on, change the Dim Screen field to No. 4. Press the Menu key. 5. Click Save. Turn on the alarm In the clock, press the Menu key. 2.
Page 122: Set The Timer
• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. • If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry.
Page 123: Personal Organizer
4. Type a name for the custom contact list field. 5. Press the Enter key. You can synchronize custom contact list fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help.
Page 124: Delete A Contact
3. Click Delete. Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 125: Customizing Contacts
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Page 126: Mailing Lists
About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list In the contact list, press the Menu key.
Page 127: Multiple Contact Lists
About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device.
Page 128: Contact List Options
User Guide Contacts 5. Press the Menu key. 6. Click Save. Contact list options Sort contacts or tasks In the contact list or task list, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Sort By field. 5.
Page 129: Calendar
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 130: Schedule A Meeting
Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 131: Check Spelling
User Guide Calendar Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Schedule an alarm On the Home screen, click the Calendar icon. 2.
Page 132: Respond To A Meeting Invitation
Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 133: Calendar Options
To return to the meeting invitation, press the Escape key. Check availability of meeting participants To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 134 User Guide Calendar 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Change the Initial View field. 6. Press the Menu key. 7. Click Save. Change the default reminder time for calendar entries On the Home screen, click the Calendar icon. 2.
Page 135 User Guide Calendar 4. Change the Messaging (CMIME) field or the Calendar (CICAL) field. 5. Press the Menu key. 6. Click Save. View tasks in a calendar On the Home screen, click the Calendar icon. 2. Press the Menu key. 3.
Page 136: Multiple Calendars
About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.
Page 137 User Guide Calendar Switch calendars On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Select Calendar. 4. Click a calendar. Use color to differentiate calendars On the Home screen, click the Calendar icon. 2. Press the Menu key. 3.
Page 138: Tasks
Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters.
Page 139: Hide Completed Tasks
User Guide Tasks Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Change a task On the Home screen or in a folder, click the Tasks icon. 2.
Page 140: Task List Options
User Guide Tasks • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Delete a task On the Home screen or in a folder, click the Tasks icon.
Page 141: Memos
On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon. 2. Press the Menu key. 3. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device. Memos Memo basics Create a memo On the Home screen or in a folder, click the MemoPad icon.
Page 142: Memo List Options
User Guide Memos Send a task or memo On the Home screen or in a folder, click the Tasks icon or the MemoPad icon. 2. Highlight a task or memo. 3. Press the Menu key. 4. Click Forward As. 5. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create.
Page 143: Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 144: Calculator
Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. • To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.
Page 145: Notifications
About notifications and sound profiles Sound profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has seven preloaded sound profiles: Loud, Medium, Silent, Vibrate Only, Normal, Phone Calls Only, and All Alerts Off.
Page 146: Silence Your Device
User Guide Notification basics Silence your device In the sounds application, perform one of the following actions: • To receive LED notification only, click Silent. • To receive vibrate notification only, click Vibrate Only. • To turn off all notification, including ring tones and notifications for specific contacts and LED notification, click All Alerts Off. Related topics Silence the alarm, 119 Create a sound profile...
Page 147: Accessibility Options
Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device.
Page 148: Notifications Troubleshooting
My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile. The device vibrates until the caller or the wireless network ends the connection.
Page 149 User Guide Notifications troubleshooting • If you have assigned a ring tone or notification to a specific contact, in the notification, verify that the Volume field is not set to Silent. Related topics Switch sound profiles, 143...
Page 150: Typing
User Guide Typing Typing Typing basics Type a symbol Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü...
Page 151: Set The Cursor Speed
User Guide Typing basics Cancel a text selection With text selected, press the Menu key. 2. Click Cancel Selection. Set the cursor speed On the Home screen, click the Options icon. 2. Click Screen/Keyboard. 3. Set the Key Rate field. 4.
Page 152: Typing Input Methods
5. Click Save. Change the typing input language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen, click the Options icon.
Page 153: Spelling Checker
User Guide Spelling checker Type in Arabic or Russian using SureType technology You can only perform this task if your keyboard displays Arabic or Russian letters. Press the letter key for each letter in a word until you have typed the entire word. 2.
Page 154 User Guide Spelling checker Correct spelling while you type By default, your BlackBerry® device underlines words that it does not recognize. Place the cursor in the underlined word. 2. Press the Menu key 3. Perform one of the following actions •...
Page 155: Custom Dictionary
Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Add a word to the custom dictionary On the Home screen, click the Options icon.
Page 156 6. Press the Menu key. 7. Click Save. Stop displaying contacts in the list that appears when you type By default, your BlackBerry® device recognizes contacts when you type them. On the Home screen, click the Options icon. 2. Click Language.
Page 157: Autotext
Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.
Page 158: Typing Shortcuts
User Guide Typing shortcuts Change an AutoText entry On the Home screen, click the Options icon. 2. Click AutoText. 3. Click an AutoText entry. 4. Change the AutoText entry. 5. Press the Menu key. 6. Click Save. Delete an AutoText entry On the Home screen, click the Options icon.
Page 159: Typing Troubleshooting
User Guide Typing troubleshooting • To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. • To copy highlighted text when typing, press the Alt key and click the trackball. • To paste highlighted text when typing, press the Shift key and click the trackball. Typing troubleshooting I cannot check spelling You can only check spelling in English, French, German, Italian, Spanish, Dutch, and Brazilian Portuguese.
Page 160: Language
Language Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen, click the Options icon. 2. Click Language.
Page 161: Switch Typing Input Methods
6. Click Save. Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen, click the Options icon.
Page 162: Change The Shortcut For Switching Typing Input Languages
Continue to hold the Shift key and click a language. Change the shortcut for switching typing input languages To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
Page 163: Language Troubleshooting
Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.
Page 164: Display And Keyboard
User Guide Display and keyboard Display and keyboard Backlighting About backlighting The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting On the Home screen, click the Options icon.
Page 165: Set Owner Information
4. Press the Menu key. 5. Click Download Images. Set owner information Owner information appears on your BlackBerry® device screen when the device is locked. On the Home screen, click the Options icon. 2. Click Owner. 3. Type your contact information.
Page 166 User Guide 3. Type a name for the folder. 4. To change the folder icon, in the Icon field, click the trackball. Roll the trackball to highlight a folder icon. Click a folder icon. 5. Click Add. Change an application folder You can only rename application folders that you create.
Page 167: Keyboard Options
Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 168: Themes
5. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Press and hold the Mute key. To turn off standby mode, press the Mute key again.
Page 169: Accessibility Options
Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.
Page 170: No Application Opens When I Press A Convenience Key
User Guide Display troubleshooting My display changed Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes. Related topics Change the display font, 163 Use a picture as the Home screen background, 93 No application opens when I press a Convenience key Try performing the following actions: •...
Page 171: Search
Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...
Page 172: Search For Messages By Contact Or Subject
CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject. On the Home screen, click the Messages icon. 2. Highlight a message.
Page 173: View A List Of Saved Searches
User Guide Search for text in a message, in an attachment, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in an attachment, or on a web page, press the Menu key. 2.
Page 174: Organizer Data
To stop a search, press the Escape key. Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 175: Search Shortcuts
User Guide Search shortcuts Search shortcuts • To search for a contact in a list of contacts, type the contact name or initials separated by a space. • To search for text in a message, press S. • To search for text in an attachment or on a web page, press F. •...
Page 176: Synchronization
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help.
Page 177: Prerequisites: Synchronizing Organizer Data Over The Wireless Network
To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.
Page 178: Manage Email Reconciliation Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry® Desktop Manager.
Page 179: Delete All Device Data
Delete all device data Delete all device data Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it from your device. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it.
Page 180 You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 181: Bluetooth Technology
Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).
Page 182 7. Click Transfer Contacts. Receive a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. On the Home screen, click the Media icon.
Page 183: Bluetooth Technology Options
7. Press the Menu key. 8. Click Save. Delete a paired Bluetooth enabled device To perform this task, your BlackBerry® device must not be connected to the Bluetooth® device. On the Home screen, click the Options icon. 2. Click Bluetooth.
Page 184: Restrict Outgoing Calls
On the Home screen, click the Options icon. 2. Click Bluetooth. 3. Press the Menu key. 4. Click Options. 5. In the Device Name field, type a name for your BlackBerry® device. 6. Press the Menu key. 7. Click Save. Turn off Bluetooth connection notification On the Home screen, click the Options icon.
Page 185: Bluetooth Profiles
This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer. Desktop Connectivity This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that you can synchronize your organizer data.
Page 186 SIM Access This profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (email, PIN and MMS messages, and browser service) are not available on your device, and phone services are accessible only through the car kit.
Page 187: Bluetooth Technology Troubleshooting
• Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Page 188: Gps Technology
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
Page 189 User Guide GPS technology troubleshooting • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. • If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.
Page 190: Maps
User Guide Maps Maps Map basics Get directions On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3. Click Get Directions. 4. Perform one of the following actions to specify a starting location: •...
Page 191 User Guide Map basics • To specify your current location, click Where I Am. Your BlackBerry® device must have a built in GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task. • To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check box.
Page 192: Navigation
User Guide Navigation Set a home or work address On a map, press the Menu key. 2. Click Layers. 3. If necessary, expand the Favorites folder and the Locations folder. 4. Highlight Home or Work. 5. Press the Menu key. 6.
Page 193 User Guide Maps bookmarks 2. On a map, press the Menu key. 3. Click Add To Favorites. 4. Perform any of the following actions: • To rename the bookmark, in the Label field, type a new name. • To file the bookmark in a different location, change the Folder field. 5.
Page 194: Map Options
Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. On a map, press the Menu key.
Page 195 Set how long backlighting remains on, 162 Geotag pictures that you take To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver and set that GPS receiver to track your movement.
Page 196: Map Shortcuts
Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
Page 197: Blackberry Messenger
BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Add a Contact.
Page 198: Groups
2. Press the Menu key. 3. Click Contact Info. Rename a contact On the Home screen, in the Instant Messaging folder, click the BlackBerry Messenger icon. 2. On the contact list screen, in a contact group, highlight a contact. 3. Press the Menu key.
Page 199: Conversations
Delete a group You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry® Messenger contact list; you cannot delete the last remaining group in your contact list.
Page 200: Add An Emoticon
4. Click Send. Send a vCard contact attachment You can send vCard® contact attachments of contacts in your BlackBerry® Messenger contact list or contacts in the main contact list on your BlackBerry device. In BlackBerry Messenger, during a conversation, press the Menu key.
Page 201: Prevent Conversations From Appearing In The Main Message List
2. Click Clear History. Send a broadcast message Broadcast messages that you send appear in all your BlackBerry® Messenger conversations. To perform this task, you must have at least two conversations in the conversation group. In BlackBerry Messenger, in the conversation group, highlight a contact.
Page 202: Availability
Availability Change your availability status If you change your availability status to Unavailable, you receive BlackBerry® Messenger messages, but you are not notified. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Edit My Info.
Page 203: Receive Notification When A Contact Becomes Available
User Guide Availability Show when you are listening to an audio file In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow Now Playing presence status field to Yes. To stop showing when you are listening to an audio file, change the Allow Now Playing presence status field to No.
Page 204: Applications
User Guide Applications Applications Switch applications In any application, press the Menu key. 2. Click Switch Application. 3. Perform one of the following actions: • If the application that you want to switch to appears, highlight an application and press the Enter key. •...
Page 205: Delete A Third-Party Application
Legal notice, 264 Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some third-party applications. For more information, contact your administrator. On the Home screen or in a folder, highlight a third-party application.
Page 206: About Updating The Blackberry Device Software
BlackBerry Desktop Manager, see the BlackBerry Desktop Software Online Help. When a BlackBerry Device Software update is available for you to download over the wireless network, a Wireless Upgrade icon appears on the Home screen of your BlackBerry® device. The available update might be a complete software update or a partial software update only. If the available update is a complete software update, your BlackBerry device data is backed up on your device and restored during the installation process.
Page 207: Return To The Previous Version Of The Blackberry Device Software
Delete the previous version of the BlackBerry Device Software If you update your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of application memory on your device, you can remove the previous version manually.
Page 208: Wireless Network Coverage
Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital.
Page 209: Turn On Wireless Coverage Notification
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.
Page 210: Change The Order Of Preferred Wireless Networks
9. Click Save. Change the order of preferred wireless networks To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS network. Depending on your wireless service plan, this feature might not be supported. On the Home screen or in the Settings folder, click the Options icon.
Page 211: Turn Off Data Service
Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or UMTS network. Your device is designed to switch to an appropriate wireless network automatically when you travel.
Page 212: About Global Roaming Mode
For more information about global roaming and roaming fees, contact your wireless service provider. Connect to a GSM or UMTS network Insert a SIM card into your BlackBerry® device. For more information about inserting a SIM card, see the printed documentation that came with your device.
Page 213: Wireless Network Coverage Troubleshooting
• Verify that your SIM card is inserted in your BlackBerry® device correctly. • If you are trying to connect to a GSM network, verify that your BlackBerry® device is in global roaming mode and that your SIM card is inserted in your device correctly.
Page 214: Power, Battery, And Memory
Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your BlackBerry® device.
Page 215: Format The Device Memory Or A Media Card
View the amount of available memory On the Home screen, click the Options icon. 2. To view the amount of memory available for application data or for storing files in the BlackBerry® device memory or on a media card, click Memory.
Page 216 Best practice: Optimizing your device performance • Delete applications and languages that you do not use. • If you recently updated the BlackBerry® Device Software over the wireless network, delete the previous version of the BlackBerry Device Software. • Clear the browser cache.
Page 217: Sim Card
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
Page 218: Change A Sim Card Contact
Depending on your wireless service provider and wireless network, this feature might not be supported. If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.
Page 219: About Sim Card Security
About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.
Page 220: Security
About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen.
Page 221: Password Keeper
User Guide Password keeper To unlock the keyboard, press the Lock key again. If you have set a BlackBerry device password and the security timeout has exceeded, you are prompted to type your password. Set a limit for device password attempts On the Home screen, click the Options icon.
Page 222 User Guide Password keeper Set criteria for randomly generated passwords On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the Menu key. 3. Click Options. 4. Set the random password fields. 5. Press the Menu key. 6.
Page 223 User Guide 6. Press the Menu key. 7. Click Save. Delete a password from the password keeper On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the Menu key. 4.
Page 224: Encryption
About file encryption File encryption is designed to protect the data that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, a device password, or both.
Page 225: About Encryption Keys
6. Click Save. Set content protection strength You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. On the Home screen, click the Options icon. 2. Click Security Options.
Page 226: Memory Cleaning
About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep content compression turned on.
Page 227: Certificates
User Guide Certificates • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No. • To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean When Idle field to No.
Page 228 This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
Page 229: Delete A Certificate
To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. On the Home screen, click the Options icon.
Page 230: Certificate Status
• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.
Page 231: Certificate Options
User Guide Certificates 2. Click Security Options. 3. Click Certificates. 4. Highlight a certificate. 5. Press the Menu key. 6. Click Revoke. 7. Click Yes. 8. Change the Reason field. 9. Click OK. To cancel a certificate hold, highlight the certificate. Press the Menu key. Click Cancel Hold. Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons.
Page 232 9. Press the Menu key. 10. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store On the Home screen, click the Options icon.
Page 233: Pgp Keys
User Guide PGP keys 8. Perform one of the following actions: • To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. • To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No. 9.
Page 234 This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).
Page 235 This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key. On the Home screen, click the Options icon.
Page 236 6. Click Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server.
Page 237 User Guide PGP keys 3. Click PGP Keys. 4. Highlight a PGP® key. 5. Press the Menu key. 6. Click Revoke. 7. Click Yes. 8. Change the Reason field. 9. Click OK. PGP key revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Superseded: A new PGP®...
Page 238 10. Click Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store On the Home screen, click the Options icon.
Page 239: Certificate Servers
User Guide Certificate servers • If you changed the connection type that your BlackBerry® device uses to connect to an LDAP certificate server, try using the default connection type. Certificate servers Add a certificate server On the Home screen, click the Options icon.
Page 240: Key Stores
6. Click Delete. Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • personal certificates (certificate and private key pairs) •...
Page 241: Change The Key Store Password
5. Press the Menu key. 6. Click Save. To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password. Add contacts to your contact list automatically when you add items to the key store On the Home screen, click the Options icon.
Page 242: Change The Service That Your Device Uses To Download Certificates
Turn off automatic backup of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.
Page 243: Smart Cards
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device.
Page 244: Import A Certificate From A Smart Card
About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Page 245 3. Click General Settings. 4. Change the Certificate Status Check field. 5. Press the Menu key. 6. Click Save. If your BlackBerry® device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks.
Page 246: Software Tokens
5. Press the Menu key. 6. Click Save. Your BlackBerry® device stores the pass phrase for the same length of time as it stores your key store password. Turn off notification for smart card connections On the Home screen, click the Options icon.
Page 247: About Security Self-Tests
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that...
Page 248 6. Click Save. Turn on safe mode When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. Remove and reinsert the battery.
Page 249 Interaction permissions for third-party applications Cross Application Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device. Device Settings: Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.
Page 250: Security Troubleshooting
Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 251 My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.
Page 252: Service Books And Diagnostic Reports
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...
Page 253: Diagnostic Reports
About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report.
Page 254: Set A Default Recipient For Diagnostic Reports
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 255: Brickbreaker
User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.
Page 256: Brickbreaker Scoring
User Guide BrickBreaker scoring BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...
Page 257: Submit A Score To The Brickbreaker High Score Web Site
User Guide Submit a score to the BrickBreaker high score web site 5. Press the Menu key. 6. Click Save. Submit a score to the BrickBreaker high score web site On the Home screen or in a folder, click the BrickBreaker icon. 2.
Page 258: Word Mole Game
User Guide Word Mole game Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole™ game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.
Page 259: Single-Player Games
User Guide Single-player games Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word. Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time.
Page 260: Multiplayer Games
User Guide Multiplayer games Submit a score to the Leaderboard on the Word Mole game web site At the end of a single-player game, you might be prompted to submit your score. If you do not submit your score when prompted, you can submit your score at a later time. On the High scores screen, in the Username field, type a user name.
Page 261: Word Mole Game Troubleshooting
If you are a game participant, verify that the game organizer did not exit the multiplayer game. Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words.
Page 262: Glossary
BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device that is running the BlackBerry® Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
Page 263 A BlackBerry® device uses an LDAP certificate server to search for and download certificates and PGP® keys. light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. mobile country code...
Page 264 A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 265 User Guide Glossary virtual private network Wireless Application Protocol Wireless Markup Language WTLS Wireless Transport Layer Security...
Page 266: Legal Notice
Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256.
Page 267 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
Page 268 WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Tour™ 9630 smartphone model number: RCF72CW BlackBerry® Tour™ 9630 smartphone model number: RCF71CW...

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