Axis P1354 User Manual page 57

AXIS P1354 Network Camera
Troubleshooting
The IP address has been
changed by DHCP
Certificate error when using
IEEE 802.1X
The product is accessible locally but not externally
Router configuration
Firewall protection
Default routers required
Problems with the H.264 format
No H.264 displayed in the
client
No multicast H.264
displayed in the client
Multicast H.264 only
accessible by local clients
Poor rendering of H.264
images
Color saturation is different
in H.264 and Motion JPEG
Lower frame rate than
expected
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been
changed, use AXIS IP Utility or AXIS Camera Management to located the product on the network.
Identify the product using its model or serial number.
If required, a static IP address can be assigned manually. For instructions, see the Installation and
Management Software CD or the document Assign an IP Address and Access the Video Stream on
Axis Support web at www.axis.com/techsup
For authentication to work properly, the date and time settings in the Axis product should be
synchronized with an NTP server. See Date & Time, on page 45.
To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
feature which will attempt to automatically configure the router to allow access to the Axis
product, see NAT traversal (port mapping) for IPv4, on page 48. The router must support UPnP
Check the Internet firewall with your network administrator.
Check if you need to configure the router settings.
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See AXIS Media Control (AMC), on page 15.
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Check with your network administrator that the multicast addresses used by the Axis product
are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Check if your router supports multicasting, or if the router settings between the client and the
product need to be configured. The TTL (Time To Live) value may need to be increased.
Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable
Advanced Video Rendering from the Video tab in the AMC Control Panel.
Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer's website.
Modify the settings for your graphics adapter. Refer to the adapter's documentation for more
information.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
key frames.
Lower the image resolution.
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