Using The Documentation; Getting Help And Information From The World Wide Web; How To Send Dynamic System Analysis Data To Ibm; Creating A Personalized Support Web Page - IBM System x3550 M4 Installation And User Manual

contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating
system or program.

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files, and
help files. See the troubleshooting information in your system documentation for
instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/supportportal/. Also, some
documents are available through the IBM Publications Center at
http://www.ibm.com/shop/publications/order/.

Getting help and information from the World Wide Web

On the World Wide Web, up-to-date information about IBM systems, optional
devices, services, and support is available at http://www.ibm.com/supportportal/.
The address for IBM System x
address for IBM BladeCenter
bladecenter/. The address for IBM IntelliStation
http://www.ibm.com/systems/intellistation/.

How to send Dynamic System Analysis data to IBM

Use the IBM Enhanced Customer Data Repository to send diagnostic data to IBM.
Before you send diagnostic data to IBM, read the terms of use at
http://www.ibm.com/de/support/ecurep/terms.html.
You can use any of the following methods to send diagnostic data to IBM:
v Standard upload: http://www.ibm.com/de/support/ecurep/send_http.html
v Standard upload with the system serial number: http://www.ecurep.ibm.com/
v Secure upload: http://www.ibm.com/de/support/ecurep/send_http.html#secure
v Secure upload with the system serial number: https://www.ecurep.ibm.com/

Creating a personalized support web page

At http://www.ibm.com/support/mynotifications/, you can create a personalized
support web page by identifying IBM products that are of interest to you. From this
personalized page, you can subscribe to weekly email notifications about new
technical documents, search for information and downloads, and access various
administrative services.

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with your IBM products. For information about
which products are supported by Support Line in your country or region, see
http://www.ibm.com/services/supline/products/.
124
IBM System x3550 M4 Type 7914: Installation and User's Guide
app/upload_hw
app/upload_hw
®
information is http://www.ibm.com/systems/x/. The
®
information is http://www.ibm.com/systems/
®
information is