Troubleshooting; Identifying The Problem; Specifi C Problems - Fujitsu LifeBook T901 Series User Manual

Troubleshooting

Your LifeBook T901 Series Tablet PC is sturdy
and subject to few problems in the fi eld. However,
you may encounter simple setup or operating
problems that you can solve on the spot, or
problems with peripheral devices, that you can
solve by replacing the device. The information in
this section helps you isolate and resolve some
of these straightforward problems and identify
failures that require service.

Identifying the Problem

If you encounter a problem that you are
having difficulty in solving, go through the
following procedure before pursuing further
troubleshooting:
1. Turn off your Tablet PC.
2. Make sure the AC adapter is plugged into
your Tablet PC and to an active AC power
source.
3. Make sure that any card installed in the
PC Card slot is seated properly. You can
also remove the card from the slot, thus
eliminating it as a possible cause of failure.
4. Make sure that any devices connected to the
external connectors are plugged in properly.
You can also disconnect such devices, thus
eliminating them as possible causes of
failure.
5. Turn on your Tablet PC. Make sure it has
been off at least 10 seconds before you turn
it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, refer
to the Troubleshooting Table, that follows, for
more detailed troubleshooting information.
If you keep notes about what you have
tried, your support representative may be
able to help you more quickly by giving
additional suggestions over the phone.
Do not return a failed Tablet PC to your
supplier until you have talked to a support
representative.
T r o u b l e s h o o t i n g
8. If you have tried the solutions suggested in
the Troubleshooting Table without success,
contact your support representative.
Before you place the call, you should have the
following information ready so that the customer
support representative can provide you with the
fastest possible solution:
• Product name
• Product confi guration number
• Product serial number
• Purchase date
• Conditions under which the problem
occurred
• Any error messages that have occurred
• Hardware confi guration
• Type of device connected, if any
See the Configuration Label on the bottom
of your Tablet PC for confi guration and serial
numbers.
Specifi c Problems
Using the Troubleshooting Table
When you have problems with your Tablet PC, try
to fi nd the symptoms under the Problem column
of the troubleshooting table for the feature giving
you diffi culty.
You will fi nd a description of common causes
for that symptom under the column Possible
Cause and what, if anything, you can do to
correct the condition under Possible Solutions.
All possible causes or solutions may not apply
to your Tablet PC.
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