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Cybernet e-recycling SOP
For the recycling of Cybernet Branded Equipment
Customer Notification Steps
Steps:
1. Support Rep Enters Back for Recycling as Nature of Problem, enters serial number,
then issues ticket
2. Support Rep marks ticket as 'Authorized for RMA;' if speaking with client will verbally
confirm Ticket Number. If client has emailed or made request through the website,
Support Rep will email Ticket to client.
3. Client will request RMA under Support section of www.cybernetman.com; when
prompted ticket number will be entered and Continue clicked.
Cybernet iONE-GX45
eWaste SOP USA
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