palmOne Zire 31 User Manual page 388

CHAPTER 23
Zire™ 31 Handheld
Common Questions
You can determine whether an incompatible application is causing problems by deleting the
application and then operating your handheld.
After you have deleted the application, try to replicate the operation that created the error. If
removing the application solves your problem, contact the application developer for a solution.
Finding a third-party application that is causing a problem
If you have multiple third-party applications installed on your handheld or have upgraded from an
®
earlier model of a Palm OS handheld, perform the following procedure to remove all third-party
applications from your handheld. Once you have removed all of the third-party applications, you
can install one application at a time to determine which application is causing the problem.
The following procedures erase all data from your handheld. Before removing the applications,
synchronize to back up your data.
1. Open the palmOne folder on your computer.
2. Open the user folder for your handheld. User folder names are often abbreviated as lastname
firstinitial.
3. Select and drag the Backup folder to the Windows desktop. Make sure you see the Backup
folder on the Windows desktop.
4. Close the palmOne folder.
5. Perform a hard reset, and then synchronize your handheld with your computer.
6. Operate your handheld and try to replicate problem operations.
7. Do one of the following:
• If your handheld still has problems, review this Common Questions section for solutions to
the problem. Fix the problem before reinstalling the third-party applications.
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