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Chapter 8. Troubleshooting
If you have difficulty with your TheaterTouch universal system controller, read
through these troubleshooting tips and common questions before contacting
technical support.
If you continue to have difficulties, do not hesitate to contact technical support. See
chapter 9 for more information on contacting RTI.
DISPLAY IS DIM, BLANK OR UNREADABLE
Make sure the battery pack is snapped on the remote properly and that the battery is
charged.
Try adjusting the contrast of the touchscreen on the Control Panel page of the
remote. By nature, the contrast of an LCD screen changes with temperature, so if the
remote is cold the display will be dark and will lighten as it warms. (Refer to Chapter
2 for more details)
The remote may have timed out, turning off the display. You can change the Time
Out time on the Control Panel page of the remote to your liking. (Default time is 10
seconds) (Refer to Chapter 2 for more details)
COMMUNICATION PROBLEMS
Make sure the Computer Link button on frame 3 of the Control Panel page of the
TheaterTouch is pressed before beginning the communication operation.
Make sure you are using the programming cable that was supplied with the unit and
that both ends are connected securely.
If the only serial port on your computer has a serial mouse plugged into it, you can
disconnect the mouse and use that port with the TheaterTouch Designer software. If
you do this, you MUST restart Windows with the mouse unplugged before
TheaterTouch Designer will be able to use the port.
If the serial port you are trying to use is COM 3 or COM 4, make sure that it is not
sharing an interrupt request (IRQ) line with COM 1 or COM 2. The default
configuration for COM 1 and COM 3 both share IRQ 4, and COM 2 and COM 4 both
share IRQ 3. Contact your computer manufacturer for more information on
configuring your serial ports.
Chapter 8 • Troubleshooting
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