Honda Harmony II HRT216PDA Owner's Manual page 61

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Warranty Service Information
Honda Power Equipment dealership personnel are trained
professionals. They should be able to answer any question you
may have. If you encounter a problem that your dealer does not
solve to your satisfaction, please discuss it with the dealership's
management. The Service Manager or General Manager can
help. Almost all problems are solved in this way.
If you are dissatisfied with the decision made by the dealership's
management, contact the Honda Power Equipment Customer
Relations Office. You can write:
American Honda Motor Co., Inc.
Power Equipment Division
Customer Relations Office
4900 Marconi Drive
Alpharetta, GA 30005-8847
Or telephone:
(770) 497-6400
When you write or call, please give us this information:
Model and serial numbers (see page 7 & 8)
Name of the dealer who sold the lawn mower to you
Name and address of the dealer who services your lawn mower
Date of purchase
Your name, address, and telephone number
A detailed description of the problem
ADDITIONAL INFORMATION
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