Fujitsu MAX3147NC Maintenance Manual page 103

(3) Parts that can be replaced in the field
The PCA cannot be replaced in the field. The DE cannot be replaced in the field.
(4) Service system and repairs
Fujitsu has the service system and repair facility for the disk drive. Contact Fujitsu representative
to submit information for replacing or repairing the disk drive. Generally, the following
information must be included:
a) HDD model, part number (P/N), revision number, serial number (S/N), and date of
manufacturing
b) Error status
•
Date when the error occurred
•
System configuration
•
Environmental conditions (temperature, humidity, and voltage)
c) Error history
d) Error contents
•
Outline of inconvenience
•
Issued commands and specified parameters
•
Sense data
•
Other error analysis information
Data loss
Save data stored on the disk drive to other media before requesting
repair. Fujitsu does not assume responsibility if data is destroyed
during servicing or repair.
C141-E229
CAUTION
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