Overview Congratulations on your purchase of the Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 5510L ! With the Jetpack Mobile Hotspot you can access 4G LTE networks for faster apps, uploads and downloads. Connect up to ten Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds of up to 100 Mbps**.
Components ➋ ➎ ➏ ➍ ➊ ➌ ➊ Navigation Button — Scrolls left or right through available menu options. ➋ Charging Port — The wall charger connects here. ➌ Select Button — Use to select a menu option. ➍ Status Display — Provides connection and battery status, network signal strength, roaming status, and the number of users connected with Wi-Fi.
Status Indicators DISPLAY ICON DESCRIPTION No icons The Jetpack is powered off or not receiving power, or the screen is in power-saving mode Status Bar Connected Devices Scroll and select the icon to display the number and IP address of connected devices . Messages Scroll and select the icon to display the number of unread SMS messages.
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Software Update Scroll and select the icon to display the current software version, date and time of last check for updates and to check for current software updates. About Jetpack Scroll and select the icon to display the mobile number, model number, IMEI, URL and Admin Password for your Jetpack.
Power Management Your Jetpack will work from its charged battery alone, or when the device with the installed battery is plugged into a power source. Battery — Charge the battery by plugging in the wall charger. While the battery is charging •...
Caring for Your Jetpack Like any electronic device, the Jetpack must be handled with care to ensure reliable operation. Novatel Wireless recommends the following guidelines: Protect the Jetpack from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the Jetpack; they might cause the Jetpack to potentially •...
Using Your Jetpack Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete...
802.11n uses the 2.4 GHz frequency with a bandwidth of 150 Mbps. • Speeds shown are those published by Verizon Wireless, Inc. and are theoretical in nature. Actual throughput speed and coverage may vary. Speed claims not applicable when roaming.
Using Your Jetpack for the First Time To get started, follow these steps: ➊ Confirm your computer meets the minimum system requirements. (See System Requirements on page 3.) ➋ Install the 4G LTE SIM card. (See Install the 4G LTE SIM Card on page 11.) ➌...
Lift the SIM card removal hinge and move out of the way. ➍ Hold the card with the Verizon logo facing up and gold-colored contact points facing down. ➎ Insert the SIM card into the slot and replace the SIM card removal hinge, securing it in place.
Remove the 4G LTE SIM Card To remove the 4G LTE SIM card, follow these steps: ➊ Remove the battery cover located on the underside of the Jetpack. ➋ Remove the battery from the back of the Jetpack by inserting your fingernail into the battery removal divot and lifting the battery out of the battery compartment.
Insert and Charge the Battery IMPORTANT Before you use your Jetpack, be sure to charge the battery for at least 3.5 hours to ensure a full initial charge. To insert and charge the battery, follow these steps: ➊ Press your finger against the battery removal tab, then lift and remove the cover. ➋...
Use only batteries and chargers with your Jetpack that have been approved by Verizon Wireless. The failure to use approved batteries and chargers may increase the risk that your Jetpack will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage.
Battery Tips WARNING ! Always use only approved batteries and chargers with your Jetpack. The warranty does not cover damage caused by non-approved batteries and/or chargers. It normally takes at least three hours to fully charge the battery with the wall charger. •...
Power the Jetpack On and Off Power On Press the Power Button until the Jetpack display lights up. After the initial startup screens • display, select Menu to access the menu. Power Off Press and hold the Power Button until the display shows MiFi Powering Off. The Jetpack will •...
Connecting to Your Jetpack Now you can connect your Wi-Fi enabled device to your Jetpack using Wi-Fi. Your computer, tablet, or other Wi-Fi enabled devices need Wi-Fi capability and Internet browser software. Your Jetpack is compatible with all major operating systems, and works with the latest version of browsers, including Android™, Chrome™, Firefox®, Internet Explorer®, Safari™...
Using Your Jetpack After Setup is Complete You can use the Jetpack as a wireless mobile hotspot to connect your computer and up to a total of 10 (on 4G LTE) Wi-Fi enabled devices to the mobile broadband network. The Jetpack is powered on as soon as you press and hold the power button and the display turns on.
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➌ To change your Wi-Fi Name/Password, from My Jetpack Home select Manage My Jetpack > Customize my Wi-Fi Settings. ➍ Enter the new Wi-Fi Name in the Wi-Fi name field and the new Wi-Fi Password in the Wi-Fi password field. ➎...
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➏ To change your Admin Password, from My Jetpack Home, select Manage My Jetpack > Change my Jetpack Admin Password. ➐ Enter your current Admin Password in the Enter current password field. ➑ Enter your new password in the Enter new password field, and re-enter to confirm in the Confirm new password field.
Using the Jetpack User Interface From the Jetpack UI display you can check your Jetpack status, view your current data usage, and access icon-based menu options by using the Navigation and Select buttons. (See Components page 4). To view the current status of your Jetpack: ➊...
Managing Your Jetpack Manage, monitor, and customize your Jetpack settings directly on the Jetpack, or by using the Jetpack web-based interface. On the Jetpack Device ➊ Power on your Jetpack by pressing and holding the power button until the display lights and the Home screen displays.
On the Jetpack Web Interface To connect to the Jetpack web interface and customize your Jetpack settings: ➊ Connect your computer or Wi-Fi enabled device to your Jetpack to access the Internet. (See Connecting to Your Jetpack on page 18.) ➋...
Sign In Type the Jetpack Admin Password (the default password is found on the Jetpack by scrolling to the About Jetpack icon and selecting Open > More > More to display the Admin Password) in the Sign In field at the top right corner of the window. Click Sign In. If you forget your Admin Password, click I Forgot the Admin Password and a reminder will appear telling you where to find your password.
My Jetpack Home My Jetpack Home is your gateway to configuring and managing your Jetpack. On the Jetpack Device ➊ Power on your Jetpack by pressing and holding the power button until the display lights and the Home screen displays. ➋...
On the Jetpack Web Interface The My Jetpack Home page allows you to quickly access commonly used links and all available menu options for your Jetpack. The Jetpack Home page contains the following quick link menu options: Manage My Jetpack (See Manage My Jetpack on page 29.) •...
Manage My Jetpack The Manage My Jetpack menu contains the following options: Customize my Wi-Fi Settings (See Customize my Wi-Fi Settings on page 30.) • Change my Jetpack Admin Password (See Change my Jetpack Admin Password • page 31.) Install Windows XP Driver (See Install Windows XP Driver on page 33.) •...
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Customize my Wi-Fi Settings Clicking on Customize my Wi-Fi Settings will take you to the Jetpack Settings page Wi-Fi menu where you can customize Wi-Fi profiles and view details about the devices connected to your Jetpack. (See Wi-Fi on page 51.)
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Change my Jetpack Admin Password Clicking on Change my Jetpack Admin Password will take you to the Jetpack Admin Password section of the Jetpack menu on the Jetpack Settings page. (See Jetpack Admin Password page 47.) The Jetpack Admin Password page enables you to set the administration password. This is the password you use to sign in to Jetpack Settings.
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➍ Click Save Changes. ➎ A message displays confirming that your password has been changed. Next time you sign in to Jetpack Settings, you need to use the new password. IMPORTANT Record your administration password. If you forget it, you have to reset the Jetpack before you can use Jetpack Settings.
• Data Calculator • My Verizon Wireless My Verizon Wireless allows you to manage your account, pay your bill, purchase accessories and more. Register at verizonwireless.com/myverizon. Coverage Map Click on Coverage Map to access the Verizon Wireless coverage map. Data Calculator Click on Data Calculator to calculate your data usage and select the best plan to meet your data requirements.
Community. In addition, you can search Broadband & Netbook Community discussions for specific topics. Device Support Page Click on Device Support Page to join and discuss the latest news in Verizon Wireless products, services, and more. User Guide Click on User Guide to access an online version of the Jetpack User Guide.
Data Usage You can quickly and easily check your data usage and billing cycle directly on the Jetpack, or on the Jetpack web User Interface. On the Jetpack Device ➊ To display your data usage and billing cycle schedule, press the select button on the Home screen to display the Menu screen.
The Data Usage page allows you to obtain data usage and billing cycle information for your mobile broadband plan. Click Data Usage on the Menu panel to display the Data Usage page and access information specific to your particular plan. You can also access and manage your account by clicking on My Verizon.
Connected Devices You can view and edit Wi-Fi enabled devices currently connected to your Jetpack, as well as any currently blocked devices. On the Jetpack Device ➊ To display Wi-Fi enabled devices currently connected to your Jetpack, press the select button on the Home screen to display the Menu screen.
On the Jetpack Web Interface The Connected Devices page allows you to view and edit devices that are currently connected to your Jetpack. You can also view and unblock any blocked devices. The Connected Devices page contains the following: Connected Devices — Displays the IP Address, MAC Address and Link Local of up to ten •...
Connected Devices The Connected Devices menu contains the following options: Type — The first column indicates the type of connected device. You can use the Edit option • to set or change the type. If the type has not been set, no icon is displayed. Once you set the device type, an appropriate icon is displayed.
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➋ Select the appropriate change from the Connected Devices dropdown menu. ➌ Click the checkmark to finish editing the device. Change the Maximum Number of Connected Devices To change the maximum number of connected devices: ➊ Click Change on the Connected Devices page.
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➋ The Jetpack Settings Wi-Fi page opens. Select the number of devices from the Maximum Wi- Fi connected devices dropdown menu. ➌ Click Save Changes.
Blocked Devices The Blocked Devices menu contains the following menu options: Block Button — Click Block to disconnect a connected device and prevent it from • reconnecting. The blocked device then appears in the Blocked List. This option is available for use with each connected device, except for your own device, and any device connected via USB.
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Unblock Button — Click Unblock to unblock a previously blocked device, freeing it to • connect again. The unblocked device is deleted from the Blocked List, and will reappear in the Connected Devices list when it connects.
Jetpack Settings Jetpack Settings allow you to make device changes, select mobile network options, update software, and backup and restore files to your Jetpack. On the Jetpack Device Mobile Network ➊ To select mobile network settings, press the select button on the Home screen to display the Menu screen.
Software Update ➊ To check for a new software update , press the select button on the Home screen to display the Menu screen. ➋ Using the navigation button, scroll to the Software Update icon and press the select button to open the Software Update screen and display the current software version.
On the Jetpack Web Interface The Jetpack Settings page allows you to make administration password and preference changes; obtain software update information; and backup and restore files to your Jetpack. The Jetpack Settings page contains the following menu options: Jetpack (See Jetpack on page 46.) •...
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Jetpack Admin Password The Jetpack Admin Password page allows you to display, hide and/or change the Admin Password. Display or Hide the Admin Password Slide the ON/OFF button to ON to display the Jetpack Admin Password on the device or to OFF to hide the Jetpack Admin Password on the device.
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Preferences The Preferences page contains the following: USB Mode — The USB mode menu changes the USB mode to Ethernet over USB or Charge • only. Charge only — If selected, the Jetpack will only draw power from the USB port. No •...
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Software Update The Software Update page contains the following sections: Current Software — Displays information for the current software version, date of last check • for updates and the number of updates currently available. Last update — Displays the date of the last software update. •...
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Backup and Restore The Backup and Restore page contains the following sections: Backup — Allows you to save your Jetpack settings to your computer. You must enter your • Admin Password in the Jetpack Admin Password field and click Download to save settings to your computer.
Wi-Fi The Wi-Fi menu allows you to customize the Wi-Fi profiles and view details about the devices connected to your Jetpack. The Wi-Fi menu contains the following sections: Display Wi-Fi Name — Slide the ON/OFF button to ON to display the Wi-Fi name on the •...
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Security — Use this setting to select the desired type of Wi-Fi security used to encrypt the • wireless network. WPA2 is the latest and most secure method and should be used whenever possible. Wi-Fi Password — Use this setting to enter your desired Wi-Fi password. •...
Advanced The Advanced page allows you to change the Jetpack advanced settings. The Advanced page provides network, manual DNS, SIM, firewall and LAN settings; and options for configuring port filtering applications. IMPORTANT Changing the Jetpack's advanced settings can adversely affect stability, performance and security of the Jetpack.
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1xRTT only — the Jetpack will select the best available 1xRTT network • 4G LTE APN — The 4G LTE APN is pre-configured to access the Verizon Wireless network. You • should not change the APN unless you have a corporate account (with your own APN) or you change the SIM.
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Manual DNS The Jetpack automatically selects a Domain Name Server (DNS). The Manual DNS menu allows you to manually select up to two DNS IP addresses. To manually select a Domain Name Server, follow these steps: ➊ Click the box next to Enable manual DNS. ➋...
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The SIM menu gives you settings and information about the Jetpack's Subscriber Identity Module (SIM) card. The SIM card inside your Jetpack can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the Jetpack can connect to the Internet. (The default PIN is 1111).
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Firewall The Jetpack firewall determines which Internet traffic is allowed. The Firewall menu contains the following sections: VPN Passthrough — Enables or disables the VPN feature and allows or disallows connected • devices to establish a VPN tunnel. If this is ON (enabled), this feature allows VPN clients to connect through the Jetpack to •...
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The LAN page gives you settings and information about the Jetpack's network. The LAN menu contains the following sections: IPv4 • IP address — The IP address for the Jetpack. • Subnet mask — The subnet mask network setting for the Jetpack. The default value •...
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Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Click ON to enable Port Filtering. When the feature is enabled, you must select a port filtering application in the Applications list to allow that application to connect to the Internet.
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Add a Custom Application To add a custom application, follow these steps: ➊ Click Add Custom Application to add a new custom application to the list of allowed applications. You can define and enable custom Port Filtering applications. You need to know details of the traffic used and generated by the applications you wish to define.
Messages Messages displays SMS messages sent to you by Verizon Wireless, and includes counters for the total number of messages and new messages. On the Jetpack Device The status bar on the Home screen displays the number of unread messages to the right of the Messages icon.
On the Jetpack Web Interface The Messages page displays the total number of messages, number of new messages and the messages themselves. You can also delete messages individually or all messages at the same time. ➊ To delete a selected message, click the garbage can icon to the right of the message date and time.
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➋ To delete all messages, click Delete All Messages. ➌ You will be prompted with the Confirm message: "Are you sure you want to delete all of your messages?" Click Confirm to delete all messages, or Cancel to keep your messages and return to the Messages page.
About Jetpack About Jetpack allows you to view information about your Jetpack. On the Jetpack Device ➊ To view detailed information about your Jetpack, press the select button on the Home screen to display the Menu screen. ➋ Use the navigation button to scroll to the About Jetpack icon and press the select button to open the About Jetpack screen and display your mobile phone, model, and IMEI numbers.
On the Jetpack Web Interface The About Jetpack page allows you to view detailed information about Jetpack internet status, device specific information, diagnostics, troubleshooting and support. The About Jetpack page contains the following menu options: Internet Status (See Internet Status on page 65.) •...
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Internet Status The Internet Status section has the following options: Status — The status of the Internet connection, usually Connected or Disconnected. • Network name — The name of the network to which this Jetpack is currently connected. • Technology — The type of technology used to connect to the Internet. •...
Jetpack Info The Jetpack Info page contains detailed information about the Jetpack. The Jetpack Info page contains the following sections: Manufacturer — The manufacturer of the Jetpack. • Model — The model number or name of the Jetpack. • My Jetpack version — The Jetpack version. •...
Diagnostics The Diagnostics page shows information about the MiFi 5510L Jetpack firmware and other system- level information. You can also view the system log. This page is used mostly for troubleshooting and is not required for normal operation. The Diagnostics page contains the following sections: Modem (See Modem on page 69.)
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Modem The Modem section has the following options: Phone number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by • the mobile data network to identify this particular data service. MEID — The Mobile Equipment Identifier (MEID) is used by the mobile data network to •...
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4G LTE Network The 4G LTE Network section has the following options: Status — Status of the network (Disabled, Not available, or Available). • Network operator — The vendor that currently provides wireless access. • Signal strength — Indicates the signal strength for LTE. •...
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Field Test Click on Field Test to provide a list of low-level network parameters which can be helpful for technical support staff when they troubleshoot network connectivity issues.
Logs The Logs page allows you to enable or disable logs and to delete system logs. NOTE Logs record various operations and are used for troubleshooting and are not needed for normal Jetpack operation. Enable System Logs To enable system logs, follow these steps: ➊...
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Disable System Logs To disable system logs, follow these steps: ➊ Deselect the checkbox next to Enable logs. ➋ Click Save Changes. Delete System Log To delete a system log, follow these steps: ➊ Select the checkbox next to Enable logs. ➋...
Quick Links The Quick Links section has the following options: My Verizon Wireless — My Verizon Wireless allows you to manage your account, pay your • bill, purchase accessories and more. Click on My Verizon Wireless to register or go to www.
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Self-Serve Support The Self-Serve Support section has the following options: My Verizon Wireless — Click on Attend a Wireless Workshop to attend a free Wireless • Workshop online or in a store to learn everything you need to know about your Jetpack.
Overview When properly installed, the Jetpack is a highly reliable product. Most problems are caused by one of these issues: System resources required by the Jetpack are being used by other devices. • Network coverage is unavailable due to coverage area, an account problem, or a network •...
Common Problems and Solutions The following are some common problems and solutions. My Jetpack just powered off without my pressing the power button. Why? This may occur under any of the following circumstances. Pressing the Master Reset button • Restarting the Jetpack •...
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How do I reset the Access Point and Router settings back to factory settings? To reset the access point and router settings, follow these steps. ➊ Connect to Jetpack Settings by connecting your computer to the MiFi wireless network and going to http://my.jetpack/ http://192.168.1.1...
Technical Support IMPORTANT Before contacting support, be sure to re-start both your computer and the Jetpack. Technical Support For additional information and technical support, contact Customer Service at 1-800-922-0204 or at any Verizon Wireless store.
Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal...
Product Specifications General Name: Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L Model: MiFi 5510L Approvals: FCC (North America) Weight: 94 g / 3.3 oz Dimensions: 100 mm x 62 mm x 16.4 mm, 3.94 in x 2.44 in x 0.65 in Wireless Network –...
Regulatory Statements Federal Communications Commission Notice (FCC – United States) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
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RF Exposure Content FCC Equipment Authorization ID: PKRNVWMIFI5510 This device is authorized for use in mobile and portable applications. This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. For better signal reception, coverage range and data throughput, do not place the router near any physical obstruction, including in a pocket or in close proximity of any object.
Wireless Communications IMPORTANT Due to the transmission and reception properties of wireless communications, data occasionally can be lost or delayed. This can be due to the variation in radio signal strength that results from changes in the characteristics of the radio transmission path. Although data loss is rare, the environment where you operate the modem might adversely affect communications.
Safety Hazards Do not operate the MiFi 5510L Jetpack in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
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Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.
Proper Battery Use and Disposal IMPORTANT In event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. • Seek medical advice immediately if a battery has been swallowed.
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Glossary ● 1X — Internet at 1/10 the speed of EV-DO. ● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. ● 4G LTE — Fourth Generation. 4G LTE refers to the fourth generation of mobile telephony technology. ●...
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● IMEI — International Mobile Equipment Identity. Used in LTE networks to identify the device. It is usually printed on the device and can often be retrieved using a USSD code. ● IP — Internet Protocol. The mechanism by which packets are routed between computers on a network.
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● SSID — Service Set IDentifier. The name assigned to a Wi-Fi network. ● TCP/IP — Transmission Control Protocol/Internet Protocol. The set of communications protocols used for the Internet and other similar networks. ● USB — Universal Serial Bus. A connection type for computing device peripherals such as a printer, mobile modem, etc.
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