Axiohm A795 User Manual
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Axiohm A795 User Manual

Two-color thermal receipt printer
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Van mechelen bvba
Patersstraat 106-108 2300 turnhout
Gasthuisstraat 21 2440 geel
Kempen antwerpen noorderkempen limburg
014/41.12.08 014/42.55.99 014/59.26.95
www.vanmechelen.be
be0415638961 145.638.961
dexia 068-2221350-77
hrt41.156
kantoormachines – kantoormaterialen kassa weegschaal horeca systemen
VLIMMEREN(BEERSE) WECHELDERZANDE
ZOERSEL BRECHT MERKSEM LOENHOUT WUSTWEZEL EKEREN(ANTWERPEN) HERENTALS MORKHOVEN NOORDERWIJK
PULDERBOS PULLE OLEN OEVEL TONGERLO(ANTW) WESTERLO ZOERLE-PARWIJS HERENTHOUT GIERLE LILLE
POEDERLEE WECHELDERZANDE GROBBENDONK VORSELAAR TURNHOUT RIJKEVORSEL HOOGSTRATEN MEER
MINDERHOUT WORTEL MEERLE MERKSPLAS BAARLE-HERTOC BEERSE VLIMMEREN VOSSELAAR OUD—TURNHOUT
ARENDONK RAVELS WEELDE POPPEL BAARLE-HERTOG MALLE OOSTMALLE WESTMALLE POPPEL(RAVELS) MOL
HERENTALS LILLE POEDERLEE(LILLE) HERENTALS(NOORDERWIJK) EINDHOUT LAAKDAL VORST(KEMPEN) LAAKDAL
VARENDONK VEERLE GEEL MEERHOUT GIERLE(LILLE) KASTERLEE ICHTAART TIELEN RETIE DESSEL BALEN
OLMEN KALMTHOUT BRASSCHAAT HOEVENEN STABROEK BRECHT SINT-JOB-IN-'T-GOOR SINT-LENAERTS
HALLE(KEMPEN) HALLE(KEMPEN) ZOERSEL LOENHOUT WUUSTWEZEL OVERPELT NEERPELT SINT-HUIBRECHT-LILLE
LOMMEL ACHEL HAMONT HAMONT-ACHEL HECHTEL EKSEL HAM KWAADMECHELEN OOSTHout BOCHOLT KAULILLE
REPPEL BEEK BREE GERDINGEN OPITTER TONGERLO(LIMB) LEOPOLDSBURC HEPPEN TESSENDERLO CROTE-BROGEL
KLEINE-BROGEL PEER WIJCHMAAL LAAKDAL LAAKDAL
A795-D100
VAN MECHELEN
Patersstraat 106-108
2300 Turnhout
KANTOORMACHINES – KANTOORMATERIALEN
Tel:014/42.55.99
TURNHOUT –GEEL
Fax: 014/42.32.64
A795 Two-Color Thermal Receipt Printer
BTW BE 0415.638.961
Rek: 230-0026460-96
info@vanmechelen.be
www.vanmechelen.be
www.vanmechelen.be

User Guide

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Summary of Contents for Axiohm A795

  • Page 1: User Guide

    Van mechelen bvba Patersstraat 106-108 2300 turnhout Gasthuisstraat 21 2440 geel Kempen antwerpen noorderkempen limburg 014/41.12.08 014/42.55.99 014/59.26.95 www.vanmechelen.be A795 Two-Color Thermal Receipt Printer be0415638961 145.638.961 dexia 068-2221350-77 hrt41.156 kantoormachines – kantoormaterialen kassa weegschaal horeca systemen VLIMMEREN(BEERSE) WECHELDERZANDE User Guide...
  • Page 2 100-240 Vac, 1.5/0.8 A, 50/60 Hz, output rated 24 Vdc, 2.3 A. Use of this product with a power supply other than the Axiohm power supply will require you to test the power supply and Axiohm printer for FCC and CE mark certification.

  • Page 3: Table Of Contents

    Load or change the receipt paper ..............14 Choose a location ....................16 Sitting on a horizontal surface ................16 Mounted on a vertical surface (using optional kit A795-K260) ..... 17 Mounting the 55 watt power supply on a vertical surface (using optional kit A795-K309) ................18 Connect the cables ....................
  • Page 4 Appendix A: USB Driver Installation ..................37 USB and the host system ................... 37 The Edgeport utility: the Axiohm USB solution ........... 37 Checking for USB support on the host computer ........37 Installing the USB printer driver ..............38 Download the driver ....................

  • Page 5: Chapter 1: About This Guide

    The guide is designed to help you find the information you need quickly and easily, whether you are installing, servicing, or making adjustments to an Axiohm printer. The chapter headings are self-explanatory, and the index at the back can also point you in the right direction.
  • Page 6 A795 Two-Color Thermal Receipt Printer: User Guide Chapter 1: About this Guide...

  • Page 7: Chapter 2: About The Printer

    Chapter 2: About the Printer Description of printer The A795 ColorPOS™ two-color thermal receipt printer is easy to install, use, and maintain. Utilizing Axiohm’s Clamshell™ design, simply snap open the receipt cover and drop the paper roll in place. You never need to change a printer ribbon because it uses thermal printer technology.

  • Page 8: Printer Controls

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 2: About the Printer Printer controls Reset switch (DIP switch 2) Cycling switch 2 down (reset ON position) then up The green LED indicates basic information about the (normal OFF position) resets the printer and causes printer status.

  • Page 9: Available Printer Configurations

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 2: About the Printer Available printer configurations There are several configurations of the printer, depending on the combination of desired options. Printer configuration identification Communication interfaces See the sample below to determine the printer •...

  • Page 10: Standard Features

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 2: About the Printer Standard Features Interfaces Interfaces vary according to specific configuration: RS-232C (9-pin)/USB (same board, dual-interface), RS-232C (25-pin). Memory/Firmware 1 MB flash memory, History EEROM, 4K buffer (see below for additional memory)

  • Page 11: Add-On Options

    • Communication cables: RS-232C (9-pin or 25-pin) Printing features The A795 printer is versatile, with many different available printing options. Text, graphics, and bar codes can be presented in many different forms and sizes. For more information on available options and programming the printer to change text,...
  • Page 12 A795 Two-Color Thermal Receipt Printer: User Guide Chapter 2: About the Printer...

  • Page 13: Chapter 3: Setting Up The Printer

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 3: Setting up the Printer Chapter 3: Setting up the Printer Unpack the printer Check the packing list Save the packing materials in case you need to repack the printer for shipping or storage. Before installation, check that all the items on this list have been shipped (printers shipped in bulk may not include all these items): •...

  • Page 14: Load Or Change The Receipt Paper

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 3: Setting up the Printer Load or change the receipt paper You will later use the same procedure to change the receipt paper as you will to load it during installation. The minor difference is noted in the directions below.
  • Page 15 A795 Two-Color Thermal Receipt Printer: User Guide Chapter 3: Setting up the Printer 3 Tear a clean edge on the receipt paper, making sure 5 While holding the paper in place, close the receipt the tape has been completely removed.

  • Page 16: Choose A Location

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 3: Setting up the Printer Choose a location You can install the printer three ways: sitting horizontally on a counter or other flat surface; sitting vertically on a counter or other horizontal surface; or mounted vertically on a wall or other vertical surface using the optional wall mount kit.

  • Page 17: Mounted On A Vertical Surface (Using Optional Kit A795-K260)

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 3: Setting up the Printer Mounted on a vertical surface (using optional kit A795-K260) 1 Select a location that allows adequate support for the printer and clearance for the receipt cover and cables.

  • Page 18: Mounting The 55 Watt Power Supply On A Vertical Surface (Using Optional Kit A795-K309)

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 3: Setting up the Printer Mounting the 55 watt power supply on a vertical surface (using optional kit A795-K309) Power Bracket 1 Select a location that allows adequate support for Supply the power supply and reaches an electrical outlet Power and the printer.

  • Page 19: Connect The Cables

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 3: Setting up the Printer Connect the cables Cable connections are made at the back of the printer. Caution: Connect the cables to the printer before applying power. The host computer should always be turned off before connecting communication cables.

  • Page 20: Rs-232C Cable (9-Pin And 25-Pin)

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 3: Setting up the Printer Communication cables According to your printer configuration, the printer has three different communication connection options. Select and attach either an 9-pin RS-232C, 25-pin RS-232C, or USB communication cable to the printer and host computer.

  • Page 21: Usb Cable

    Unlike the other connections, the USB cable may be attached and detached while the system is operating. Using the USB connector with the printer requires that you install the Axiohm USB driver appropriate for your system. If you are replacing a USB-equipped Axiohm printer, you may not need to reinstall the driver.

  • Page 22: Power Supply Cable

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 3: Setting up the Printer Power supply cable To avoid damaging the printer, connect the power supply last. 3 Plug the power cord into the power supply. 1 Plug the power cable into the power connector located in the center of the illustration.

  • Page 23: Test The Printer

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 3: Setting up the Printer Test the printer If the printer is functioning normally, it will beep once. If it responds differently, look in Chapter 4: Using the Printer, “Troubleshooting the printer” (page 30) or contact Axiohm for technical support.
  • Page 24 A795 Two-Color Thermal Receipt Printer: User Guide Chapter 3: Setting up the Printer...

  • Page 25: Chapter 4: Using The Printer

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 4: Using the Printer Chapter 4: Using the Printer Configuring the printer The configuration menu allows the user to set general printer parameters. The test prints the diagnostics form, which details settings for all functions. The printer will partially cut the paper between each variation.

  • Page 26: To Start The Test

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 4: Using the Printer To enter the configuration mode: 1 Open connector cover. 5 To communicate with the printer, you will press the paper feed button using either short or long 2 Set DIP switch 1 to the ON position (down).
  • Page 27 A795 Two-Color Thermal Receipt Printer: User Guide Chapter 4: Using the Printer Print Test and Configuration Menu Samples Samples will vary depending on the printer model. (Shown approximately 60% of size)

  • Page 28: Print Density And Density Of Receipt Print Lines (For Monochrome Papers Only)

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 4: Using the Printer Print density and density of receipt print lines (for monochrome papers only) This function makes it possible to adjust the energy level of the printhead to darken the printout or adjust for paper variations. An adjustment should only be made when necessary.

  • Page 29: Preventing Overheating Of The Printhead

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 4: Using the Printer Preventing overheating of the printhead There are restrictions on the duty cycle because of the heat generated by the thermal printhead when printing solid blocks (regardless of the length of the block in relation to the print line).

  • Page 30: Troubleshooting The Printer

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 4: Using the Printer Troubleshooting the printer The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to diagnose and solve these printer conditions. To resolve complex issues, you may need to contact a service representative.

  • Page 31: Printing Issues

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 4: Using the Printer Printing issues Condition Possible Causes What to Do Where to Go Colored stripe on Paper is low Change the paper Chapter 3: Setting up the the receipt printer, “Load or change the receipt paper”...

  • Page 32: Printer Does Not Function

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 4: Using the Printer Printer does not function Condition Possible Causes What to Do Where to Go Printer does not function Printer not plugged in Check that printer cables Chapter 3: Setting up the...

  • Page 33: Chapter 5: Paper And Supplies

    Axiohm representative or the sales line at (800) 377-2750. Axiohm is able to provide paper in small lots to facilitate product evaluation and testing. Contact your Axiohm representative for more information on ordering.

  • Page 34: Manufacturers

    Chapter 5: Paper and Supplies Manufacturers Contact the converter of your choice to order paper. Axiohm recommends the following paper grades produced by their respective manufacturers. There are a number of paper converters qualified to provide this paper, provided the POS rolls are from these recommended grades.

  • Page 35: Ordering Miscellaneous Supplies

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 5: Paper and Supplies Ordering miscellaneous supplies Cash drawers Order cash drawers from the following suppliers: Cash Drawers Number 7052-K657 M-S Cash Drawer Corp. EP-125 K series, EP-127, EP-102 APG Cash Drawer...

  • Page 36: Communication Cables

    A795 Two-Color Thermal Receipt Printer: User Guide Chapter 5: Paper and Supplies Communication cables Other suppliers may use different part numbers. Communication Cables Length Order Number RS-232C 25-pin male (printer) (2 meters—6.6 ft.) A141-0005 to 9 pin female (host) RS-232C 25-pin male (printer) (6 meters—19.7 ft.)

  • Page 37: Usb Driver Installation

    USB interface card. As long as the hardware is in place, Windows 95 (OSR2.1 and up), 98, and ME natively support plug-and-play USB with a built-in driver. Windows NT, however, does not, so the Axiohm Windows NT USB driver needs to be installed.

  • Page 38: Installing The Usb Printer Driver

    Printer drivers are available for download from Axiohm’s corporate Web site. The host computer must have Internet access in order to install the drivers. Keep in mind that, as Axiohm continues to improve its customer relations, the architecture of the Web site may change.

  • Page 39: Check The Installation

    If this information is not listed, the installation was • Axiohm A794 Printer not successful. Install the drivers again. • Axiohm A794 Serial Ports [Port-#] (# is a number indicating the location of the port) 3 Scroll up to Ports.

  • Page 40: Configuring Serial Port Number Assignments

    A795 Two-Color Thermal Receipt Printer: User Guide Appendix A: USB Driver Installation Configuring serial port number assignments There are three ways that the Edgeport utility assigns serial port numbers to the printer. The serial port assignments are controlled and stored in the host computer, not the printer.

  • Page 41: Uninstalling The Drivers

    A795 Two-Color Thermal Receipt Printer: User Guide Appendix A: USB Driver Installation Uninstalling the drivers 1 Start the Edgeport utility. 3 Click the Uninstall button and follow the on- screen instructions. 2 Click the Advanced tab.

  • Page 42: Usb Driver Installation Troubleshooting

    A795 Two-Color Thermal Receipt Printer: User Guide Appendix A: USB Driver Installation USB driver installation troubleshooting This section lists some conditions you may run into during and immediately after driver installation. If you think the condition may not be related to USB, look in Chapter 4: Using the Printer, “Troubleshooting the printer.”...
  • Page 43 189-9200280 E A795-D100 06/01...

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