Appendix B. Help And Service; Using The Documentation; Calling For Service - Lenovo ThinkServer TS130 1098 Hardware Maintenance Manual

Appendix B. Help and service

This appendix contains information about obtaining help and service.

Using the documentation

If you experience a problem with your computer, see Chapter 3 "Diagnostics and troubleshooting" on page
13. For information on additional resources to help you troubleshoot your computer problem, see Appendix
A "Information resources" on page 103.
If you suspect a software problem, see the documentation that comes with the operating system or software
program, including readme files and online help.
You can also get the latest technical information and download device drivers and updates from the Lenovo
Support Web site at:
http://support.lenovo.com

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support
Center.
The following services are available during the warranty period:
• Problem determination - Trained service personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to fix the problem.
• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are
available to provide the applicable level of service.
• Engineering Change management - There might be changes that are required after a product has
been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your
hardware available.
These items are not covered by the warranty:
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts
• Identification of software problem sources
• Configuration of BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
Refer to the Warranty and Support Information that comes with your computer for information about your
warranty type and duration. You must retain your proof of purchase to obtain warranty service.
For a list of the Lenovo Support phone numbers for your country or region, go to
http://www.lenovo.com/support/phone or refer to the Warranty and Support Information that comes with
your computer.
Note: Phone numbers are subject to change without notice. If the number for your country or region is not
provided, contact your Lenovo reseller or Lenovo marketing representative.
If possible, be at your computer when you call. Have the following information available:
• Machine type and model
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