Troubleshooting - KitchenAid YKCMS1555S Use & Care Manual

MICROWAVE OVEN DOOR AND EXTERIOR
The area where the microwave oven door and frame touch when
closed should be kept clean.
■ Mild, nonabrasive soaps and detergents:
Rinse with clean water and dry with soft, lint-free cloth.
■ Glass cleaner and paper towels or nonabrasive plastic
scrubbing pad:
Apply glass cleaner to towel, not directly to surface.
Stainless Steel (on some models)
To avoid damage to the microwave oven door and exterior, do
not use soap-filled scouring pads, abrasive cleaners, steel-wool
pads, gritty washcloths or some paper towels. Rub in direction of
grain.
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Microwave oven will not operate
■ Is the magnetron working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes at
100% cooking power. If water does not heat, try the steps
below. If microwave oven still does not operate, call for
service. See "Assistance or Service" section.
■
Is the door completely closed?
Firmly close door.
■ Is a packaging spacer (on some models) attached to the
inside of the door?
Remove packaging spacer, then firmly close door.
■
Is the electronic microwave oven control set correctly?
See "Microwave Oven Control" section.
■ On some models, is the Control Lock set?
See "Control Lock" section.
Microwave oven makes humming noise
■ This is normal and occurs when the power supply switches
the magnetron on and off.
Microwave oven door looks wavy
■ This is normal and will not affect performance.

TROUBLESHOOTING

■ KitchenAid ® Stainless Steel Cleaner and Polish (not included)
®
KitchenAid Stainless Steel Wipes (not included):
See "Assistance or Service" section to order.
■ Liquid detergent or all-purpose cleaner:
Rinse with clean water and dry with soft, lint-free cloth.
■
Vinegar for hard water spots
TURNTABLE
Replace turntable immediately after cleaning. Do not operate the
microwave oven without the turntable in place.
■ Mild cleanser and scouring pad
■ Dishwasher
Turntable will not operate
■
Is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely
on the turntable support. See "Turntable" section.
■
Is the turntable support operating properly?
Remove turntable. Remove and clean turntable support and
rollers. Replace support and turntable. Place 1 cup (250 mL)
of water on the turntable, then restart microwave oven. If it
still is not working, call for service. See "Assistance or
Service" section. Do not operate the microwave oven without
turntable and turntable support working properly.
Turntable alternates rotation directions
■ This is normal and depends on motor rotation at beginning of
cycle.
Display shows messages
■ Is the display showing ":"?
The clock has not been set. See "Display" section to clear
display. See "Clock" section to reset the clock.
■ Is the display showing a letter followed by a number?
See "Display" section to clear. If it reappears, call for service.
See "Assistance or Service" section.
Display shows time countdown, but the microwave oven
is not operating
■ Is the Timer in use?
See "Timer" section.
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