Manual Queue Redirection - Panasonic KX-TAW848 User Manual

1.8 Call Center
• * The status will be as follows:
Ready
Not Ready
Wrap-up
• The Log-in/Log-out of a specified group button light shows the current status as follows:
Off: Log-in mode
Red on: Log-out mode
• The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.
The Wrap-up button light shows the current status as follows:
Off: Ready mode
Red on: Not Ready mode
Flashing red: Wrap-up mode
• In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group,
even if it belongs to multiple groups.
• There may be at least one extension in the incoming call distribution group that is in the Log-in
mode.
Customizing Your Phone
• 3.1.3 Customizing the Buttons
Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a
Wrap-up button.
1.8.2

Manual Queue Redirection

When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put
in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting
call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.
To forward the waiting call
PT/PS
(Hurry-up)
Press red or flashing red Hurry-up .
• The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting.
Flashing red: The number of calls exceeds the manual queue redirection level.
Customizing Your Phone
• 3.1.3 Customizing the Buttons
Create or edit a Hurry-up button.
84 User Manual
Not Ready
Ready
Not Ready