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Table of Contents
- 1 Table of Contents
- 2 To the Owner
- 3 New Vehicle Limited Warranty
- 4 Body Repair Information
- 5 Zero Emission Vehicle
- 6 Warranty Enforcement Laws (Lemon Laws)
- 7 Important Notice for CA Retail Buyers and Lessees of Smart Vehicles
- 8 Questions, Loss of Warranty Booklet, Address Change
- 9 To Purchasers of Pre-Owned Smart Vehicles
- 10 Service and Literature
- Download this manual
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Table of Contents
Related Manuals for SMART fortwo coupe 2013
Summary of Contents for SMART fortwo coupe 2013
- Page 1 Service and Warranty Information 2013 smart fortwo coupe and cabriolet electric drive...
- Page 2 QUICK REFERENCE TO WARRANTY COVERAGE (Complete warranty coverage starts on ( Page 11) BASIC WARRANTY 4 Years/50,000 Miles WHEEL ALIGNMENT AND BALANCING, 1 Year/12,000 Miles BRAKE DISCS AND PADS, GLASS, WIPER BLADES AND INSERTS Years in Service...
- Page 3 Dear smart Owner: As an authorized smart Center, we are dedicated to providing you with unparalleled Commitment to Excellence in Sales and Service. We will always do everything possible to live up to this commitment. ____________________________________________________________________ Authorized smart Center’s Signature and Stamp...
- Page 4 Authorized smart Center Information Name: Address: City, State, ZIP Code: Sales Department Hours: Telephone: Fax: E-mail: Service Department Hours: Telephone: ____________________ Fax: ______________ E-mail:___________________ Parts Department Hours: Telephone: Fax: E-mail: Additional Customer Assistance/Services:...
- Page 5 ________________________________________________________ Delivery/Warranty: Selling authorized smart Center Code: _______________________________________ LIMITED WARRANTY TERMS: The first to occur of 4 Years or 50,000 miles from date of de- livery or when put into service. (See details starting on ( Page 11) of this booklet.)
- Page 6 Delivery and Owner Instructions Owner instructed in operation of vehicle Service and Warranty Information Booklet, Operator Manuals and Maintenance Booklet reviewed with owner Owner introduced to Service Department Staff Owner instructed on: Maintenance Schedule Roadside Assistance ______________________________________________________________ smart Sales Representative’s Signature...
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Page 7: Table Of Contents
To Purchasers of Pre-Owned smart Vehicles ........ -
Page 8: To The Owner
Remanufactured Parts and factory some service requirements and the war- approved accessories are the recom- ranties you receive as a smart owner. mended replacement parts for your smart vehicle and are available through your Your vehicle is covered under the terms of authorized smart Center. - Page 9 As a smart owner you deserve service unparalleled in the industry. To meet your service needs, your authorized smart Center employs a specially factory trained staff using the latest diagnostic and service techniques. Whether it is a small adjustment or major service, your authorized smart Center will work to accommodate you quickly and efficiently.
- Page 10 Notes...
- Page 11 T H A N K Y O U . . . for the confidence you have placed in us. We will always do everything possible to continue to earn your trust and goodwill. Business Card smart Sales Representative (Insert here) Business Card Service Manager...
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Page 13: New Vehicle Limited Warranty
LLC (DVIUSA) warrants to the original and of a manufacturing defect are covered each subsequent owner of a new smart during the first 12 months or 12,000 miles, vehicle that any authorized smart Center... - Page 14 Puerto Rico. If you take your vehicle to Canada temporarily, such as on vacation, warranty service may be requested from any authorized smart Center. In all other countries defects in material and workmanship will be handled in accor- dance with the terms and limitations of a Limited Warranty of 24 months with unlim- ited miles.
- Page 15 This warranty gives you specific legal rights and you may also have other rights which vary from state to state. THIS IS THE ONLY WARRANTY GIVEN WITH THE PURCHASE OF A SMART VEHICLE. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PUR-...
- Page 16 Service and Warranty Limited Warranty - 2013 Registration Year Vehicles Items Which Are Not Covered: DAMAGE DUE TO ACCIDENTS, MISUSE OR TIRE DAMAGE: Damage to the tires such as NEGLIGENCE: Accidents or damage from punctures, cuts, snags, bruises, impact objects striking the vehicle. Misuse of the damage and breaks resulting from pothole vehicle such as driving over curbs, over- impact, curb impact or from other objects,...
- Page 17 Genuine smart parts and accessories are other travel costs, telephone calls, loss of not covered. pay, or other economic loss or consequen- tial damages.
- Page 18 Service and Warranty smart New Vehicle Limited Warranty - Things You Should Know General These receipts should be transferred to Our intention is to repair under warranty, each subsequent owner of the vehicle. For without charge to you, anything that goes...
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Page 19: Body Repair Information
New Vehicle Limited Warranty - Things You Should Know Service and Warranty Insurance Write-Off; or Repaired Body Repair Information or Replaced Parts Due to the materials and assembly proce- Any vehicle which has been damaged to dures used in the production of smart... -
Page 20: Zero Emission Vehicle
Service and Warranty Zero Emission Vehicle General The smart electric drive is a Zero Emis- sions Vehicle (ZEV). As a result, Daimler Vehicle Innovations USA LLC (DVIUSA) pro- vides no federal or state emission related warranty coverages for these models. -
Page 21: Warranty Enforcement Laws (Lemon Laws)
Center so any ongoing problem can be resolved or the dissatisfaction addressed by us. In states that have not enacted Lemon Laws, we also require, without constituting any liability beyond the smart new vehicle warranty, that you give us direct written notice of any service difficulty you have experienced. Written notifications, either... - Page 22 Service and Warranty Warranty Enforcement Laws (Lemon Laws) NEW JERSEY LEMON LAW DISCLOSURE IMPORTANT: IF THIS VEHICLE HAS A DEFECT THAT SUBSTANTIALLY IMPAIRS ITS USE, VALUE OR SAFETY, OR THAT IS LIKELY TO CAUSE DEATH OR SERIOUS BODILY INJURY IF DRIVEN, AND WAS PURCHASED, LEASED OR REGISTERED IN NEW JERSEY, YOU MAY BE ENTITLED UNDER NEW JERSEY'S LEMON LAW TO A REFUND OF THE PURCHASE PRICE OR YOUR LEASE PAYMENTS.
- Page 23 Warranty Enforcement Laws (Lemon Laws) Service and Warranty NEW JERSEY LEMON LAW DISCLOSURE IMPORTANTE: SI ESTE VEHICULO TIENE UN DEFECTO QUE SUBSTANCIALMENTE AFECTA SU USO, VALOR O SEGURIDAD,O QUE PUEDE CAUSAR MUERTE O SERIO DAÑO CORPORAL SI SE MANEJA, Y FUE COMPRADO, ARRENDADO O REGISTRADO EN NUEVA JERSEY, USTED PUEDE TENER EL DERECHO BAJO LA LEY DE LIMÓN DEL ESTADO DE NUEVA JERSEY A UN REEMBOLSO DEL PRECIO DE COMPRA O A LOS PAGOS DE SU ARRENDAMIENTO.
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Page 24: Important Notice For Ca Retail Buyers And Lessees Of Smart Vehicles
30 calendar days. Written direct notification should be sent to us, not an authorized smart Center, at Daimler Verhicle Innovations USA LLC, Customer Assistance Center, One Mercedes Drive, Montvale, NJ 07645-0350. -
Page 25: Questions, Loss Of Warranty Booklet, Address Change
Should you lose your Service and Warranty ers is of primary concern to authorized Information booklet, have your local autho- smart Centers and DVIUSA. In the event a rized smart Center arrange for a replace- warranty or service matter is not handled ment. -
Page 26: To Purchasers Of Pre-Owned Smart Vehicles
Such notification is likewise necessary for your own safety after expiration of the orig- inal warranty. The “National Traffic & Motor Vehicle Safety Act of 1966” requires Daimler Verhicle Innovations USA LLC to be in a position to contact smart owners when a correction of a product defect becomes necessary. - Page 27 Service and Warranty Notes...
- Page 28 Service and Warranty Notes...
- Page 29 Service and Warranty Notes...
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Page 30: Service And Literature
Service and Warranty Internet For further information you can find us on the smart web-site www.smartusa.com Service and Literature Reprinting, translation and copying, even of excerpts, are not permitted without our prior authorization in writing. Press time August, 2012 Printed in U. S. A. - Page 31 - a Daimler brand...