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Related Manuals for SMART fortwo coupé 2012
Summary of Contents for SMART fortwo coupé 2012
- Page 1 Service and Warranty Information 2012 smart fortwo coupé and cabriolet...
- Page 2 QUICK REFERENCE TO WARRANTY COVERAGE (Complete warranty coverage starts on ( Page 11) 4 Years/50,000 Miles BASIC WARRANTY 1 Year/12,000 Miles WHEEL ALIGNMENT AND BALANC- ING, BRAKE DISCS AND PADS, GLASS, WIPER BLADES AND INSERTS EMISSION SYSTEM/CONTROL 2 Years/24,000 Miles (Federal) EMISSION PERFORMANCE/CONTROL (Federal)
- Page 3 Dear smart Owner: As an authorized smart Center, we are dedicated to providing you with unparalleled Commitment to Excellence in Sales and Service. We will always do everything possible to live up to this commitment. ____________________________________________________________________ Authorized smart Center’s Signature and Stamp...
- Page 4 Authorized smart Center Information Name: Address: City, State, ZIP Code: Sales Department Hours: Telephone: Fax: E-mail: Service Department Hours: Telephone: ____________________ Fax: ______________ E-mail:___________________ Parts Department Hours: Telephone: Fax: E-mail: Additional Customer Assistance/Services:...
- Page 5 ________________________________________________________ Delivery/Warranty: Selling authorized smart Center Code: _______________________________________ LIMITED WARRANTY TERMS: The first to occur of 4 Years or 50,000 miles from date of de- livery or when put into service. (See details starting on ( Page 11) of this booklet.)
- Page 6 Delivery and Owner Instructions Owner instructed in operation of vehicle Service and Warranty Information Booklet, Operator Manuals and Maintenance Booklet reviewed with owner Owner introduced to Service Department Staff Owner instructed on: Maintenance Schedule Roadside Assistance ______________________________________________________________ smart Sales Representative’s Signature...
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Page 7: Table Of Contents
To Purchasers of Pre-Owned smart Vehicles ........ -
Page 8: To The Owner
Remanufactured Parts and factory some service requirements and the war- approved accessories are the recom- ranties you receive as a smart owner. mended replacement parts for your smart Your vehicle is covered under the terms of vehicle and are available through your these “Warranties”... - Page 9 As a smart owner you deserve service unparalleled in the industry. To meet your service needs, your authorized smart Center employs a specially factory trained staff using the latest diagnostic and service techniques. Whether it is a small adjustment or major service, your authorized smart Center will work to accommodate you quickly and efficiently.
- Page 10 Notes...
- Page 11 T H A N K Y O U . . . for the confidence you have placed in us. We will always do everything possible to continue to earn your trust and goodwill. Business Card smart Sales Representative (Insert here) Business Card Service Manager...
- Page 13 LLC (DVIUSA) warrants to the original and of a manufacturing defect are covered each subsequent owner of a new smart during the first 12 months or 12,000 miles, vehicle that any authorized smart Center...
- Page 14 Puerto Rico. If you take your vehicle to Canada temporarily, such as on vacation, warranty service may be requested from any authorized smart Center. In all other countries defects in material and workmanship will be handled in accor- dance with the terms and limitations of a Limited Warranty of 24 months with unlim- ited miles.
- Page 15 EXCEPT FOR THE EMISSION SYSTEMS WARRANTIES, THIS IS THE ONLY WARRANTY GIVEN WITH THE PURCHASE OF A SMART VEHICLE. THE IMPLIED WARRANTIES OF MERCHANT- ABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE FIRST TO OCCUR OF 48 MONTHS OR 50,000 MILES FROM THE DATE OF INITIAL OPERATION OR ITS RETAIL DELIVERY, WHICHEVER EVENT SHALL FIRST OCCUR.
- Page 16 Service and Warranty Limited Warranty - 2012 Registration Year Vehicles Items Which Are Not Covered: DAMAGE DUE TO ACCIDENTS, MISUSE OR TIRE DAMAGE: Damage to the tires such as NEGLIGENCE: Accidents or damage from punctures, cuts, snags, bruises, impact objects striking the vehicle. Misuse of the damage and breaks resulting from pothole vehicle such as driving over curbs, over- impact, curb impact or from other objects,...
- Page 17 Genuine smart parts and accessories and other travel costs, telephone calls, loss of damages or malfunctions resulting from pay, or other economic loss or consequen- poor fuel quality or from blending addi- tial damages.
- Page 18 Service and Warranty smart New Vehicle Limited Warranty - Things You Should Know General These receipts should be transferred to Our intention is to repair under warranty, each subsequent owner of the vehicle. For without charge to you, anything that goes...
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Page 19: New Vehicle Limited Warranty
New Vehicle Limited Warranty - Things You Should Know Service and Warranty Insurance Write-Off; or Repaired Body Repair Information or Replaced Parts Due to the materials and assembly proce- Any vehicle which has been damaged to dures used in the production of smart... -
Page 20: Emission Control System Maintenance
Genuine smart parts for service and repairs, since they have been made according to the manufac- turer’s specifications. It is also important... - Page 21 80,000 miles. These parts are no the original and each subsequent owner of longer covered once they have been a new smart vehicle that: replaced at the first required replacement interval during a regular maintenance ser- (1) the vehicle was designed, built and vice.
- Page 22 SUCH EMISSION SYSTEMS. only in accordance with the terms and limi- tations of the warranty for new smart vehi- See ( Page 26) for components covered cles in effect at the time in such countries.
- Page 23 Support Division (EN-397F), Environ- Your warranty claim may be presented to mental Protection Agency, 401 “M” Street, any authorized smart Center of your choice SW., Washington, D.C. 20460. in the USA or its territories. The authorized smart Center will honor or...
- Page 24 NOTE: The Emission Performance Warranty For the remainder of the 8 years or 80,000 is required by Federal Law, and is effec- miles the authorized smart Center will cor- tive only to the extent required by that law. rect only those deficiencies directly...
- Page 25 The owner may elect to have maintenance, smart warranted part caused by a failure replacement or repair of the emission con- of a smart part. However, the use of non- trol devices and systems performed by any smart replacement parts does not invali-...
- Page 26 Manual provided with your vehicle. You are owner is unable to prove otherwise. advised to perform all recommended main- tenance or repairs on your new smart vehi- Daimler Vehicle Innovations USA LLC may cle. DVIUSA may deny a warranty claim if...
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Page 27: Emission Systems Warranty (Federal)
vehicles. - Page 28 (a) 3 years/50,000 miles (whichever occurs first) for new vehicles which are first sold by an authorized smart Center in AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA. (b) 2 years/24,000 miles (whichever occurs first) for new vehicles which are first sold by an authorized smart Center in all other states.
- Page 29 Service and Warranty Notes...
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Page 30: Az, Ca, Ct, Ma, Md, Me, Nj, Or, Pa, Ri, Vt And Wa
Daimler Vehicle Innovations USA LLC are first occurs: pleased to explain the emission control system warranty on your smart vehicle. In 1. If your smart vehicle fails a Smog Check Arizona, California, Connecticut, Maine, Inspection, all necessary repairs and Maryland, Massachusetts, New Jersey,... -
Page 31: Az, Ca, Ct, Ma, Md, Me, Nj, Or, Pa, Ri, Vt And Wa
You are responsible for presenting your smart vehicle to an authorized smart Cen- ter as soon as a problem exists. The war- ranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. - Page 32 Service and Warranty Emission Control System Warranty AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA - Things You Should Know If you have any questions regarding your Commonwealth of Massachusetts warranty rights and responsibilities, you Department of Environmental Protection should contact: Division of Air Quality Control...
- Page 33 2012 smart vehicle in accordance with DVIUSA’s written which is first sold by an authorized smart instructions for required maintenance and Center in Arizona, California, Connecticut, use, and...
- Page 34 Accordingly, it is recommended that any smart warranted part caused by a failure replacement parts used for maintenance, of a smart part. However, the use of non- repair or replacement of emission related smart replacement parts does not invali- components be Genuine smart Parts,...
- Page 35 Genuine smart Parts, including Genuine ommended maintenance or repairs on your smart Remanufactured Parts for any part new smart vehicle. DVIUSA will not deny an covered by this warranty. emissions system warranty claim solely because you have no record of mainte- In the case of an emergency, when and nance;...
- Page 36 2. Malfunctions in any part caused by any of the following: improper adjustments except for those done by an authorized smart Center during warranty service work, modification, alteration, tampering, disconnection, or use of leaded gasoline (for catalyst equipped vehicles).
- Page 37 AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA This warranty is applicable to new vehicles You will be notified in writing by your which are first sold by an authorized smart authorized smart Center of the reasons for Center in the States of Arizona, California, any denial of your claim.
- Page 38 Defect Warranty Coverage (7 years / 70,000 miles) MY2012 - Gasoline Engines (AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA) Parts Description Model smart Air Pump • Engine Control Module* • Exhaust Manifold/Three-Way-Catalyst* •...
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Page 39: Warranty Enforcement Laws (Lemon Laws)
In states that have not enacted Lemon Laws, we also require, without constituting any liability beyond the smart new vehicle warranty, that you give us direct written notice of any service diffi- culty you have experienced. Written notifications, either required under an applicable... - Page 40 Warranty Enforcement Laws (Lemon Laws) NEW JERSEY LEMON LAW DISCLOSURE IMPORTANT: IF THIS VEHICLE HAS A DEFECT THAT SUBSTANTIALLY IMPAIRS ITS USE, VALUE OR SAFETY, OR THAT IS LIKELY TO CAUSE DEATH OR SERIOUS BODILY INJURY IF DRIVEN, AND WAS PURCHASED, LEASED OR REGISTERED IN NEW JERSEY, YOU MAY BE ENTITLED UNDER NEW JERSEY'S LEMON LAW TO A REFUND OF THE PURCHASE PRICE OR YOUR LEASE PAYMENTS.
- Page 41 Warranty Enforcement Laws (Lemon Laws) NEW JERSEY LEMON LAW DISCLOSURE IMPORTANTE: SI ESTE VEHICULO TIENE UN DEFECTO QUE SUBSTANCIALMENTE AFECTA SU USO, VALOR O SEGURIDAD,O QUE PUEDE CAUSAR MUERTE O SERIO DAÑO CORPORAL SI SE MANEJA, Y FUE COMPRADO, ARRENDADO O REGISTRADO EN NUEVA JERSEY, USTED PUEDE TENER EL DERECHO BAJO LA LEY DE LIMÓN DEL ESTADO DE NUEVA JERSEY A UN REEMBOLSO DEL PRECIO DE COMPRA O A LOS PAGOS DE SU ARRENDAMIENTO.
- Page 42 30 calendar days. Written direct notification should be sent to us, not an authorized smart Center, at Daimler Verhicle Innovations USA LLC, Customer Assistance Center, One Mercedes Drive,...
- Page 43 Information booklet, have your local autho- ers is of primary concern to authorized rized smart Center arrange for a replace- smart Centers and DVIUSA. In the event a ment. warranty or service matter is not handled to your satisfaction, the following steps are...
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Page 44: To Purchasers Of Pre-Owned Smart Vehicles
Such notification is likewise necessary for your own safety after expiration of the original warranty. The “National Traffic & Motor Vehicle Safety Act of 1966” requires Daimler Verhicle Innovations USA LLC to be in a position to contact smart owners when a correction of a product defect becomes necessary. - Page 45 Service and Warranty Notes...
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Page 46: Service And Literature
Internet For further information you can find us on the smart web-site www.smartusa.com Service and Literature Reprinting, translation and copying, even of excerpts, are not permitted without our prior authorization in writing. Press time September, 2011 Printed in U. S. A. - Page 47 - a Daimler brand...