Related Manuals for SMART fortwo 2015
Summary of Contents for SMART fortwo 2015
- Page 1 Service and Warranty Information 2015 smart fortwo coupe and cabriolet electric drive...
- Page 2 QUICK REFERENCE TO WARRANTY COVERAGE (Complete warranty coverage starts on (e Page 11)) BASIC WARRANTY 4 Years/50,000 Miles Years in Service...
- Page 3 W e w i l l a l w a y s d o e v e r y t h i n g p o s s i b l e to live up to this commitment. Authorized smart Center’s Signature and Stamp...
- Page 4 2 Authorized smart Center Information Name: Address: City, State, ZIP Code: Sales Department Hours: Telephone: Fax: E-mail: Service Department Hours: Telephone: Fax: E-mail: Parts Department Hours: Telephone: Fax: E-mail: Additional Customer Assistance/Services:...
- Page 5 Owner: Address: City/State/ZIP: Delivery/Warranty: Selling authorized smart Center Code: LIMITED WARRANTY TERMS: The first to occur of 4 Years or 50,000 miles from date of delivery or when put into service. (See details starting on ( Page 11) of this booklet.) OTHER: Owner’s Signature...
- Page 6 Owner instructed in operation of vehicle □ Service and Warranty Information Booklet, Operator Manuals and Maintenance Booklet reviewed with owner □ Owner introduced to Service Department Staff □ Owner instructed on: Maintenance Schedule □ Roadside Assistance □ Charging procedures, times, options smart Sales Representative’s Signature...
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Page 7: Table Of Contents
Notice of Address Change or Pre-Owned Vehicle Purchase ....Centerfold Zero Emission Vehicle .................20 Warranty Enforcement Laws (Lemon Laws) ..........21 Important Notice for CA Retail Buyers and Lessees of smart Vehicles .....24 Questions, Loss of Warranty Booklet, Address Change ........25 To Purchasers of Pre-Owned smart Vehicles ..........26... -
Page 8: To The Owner
Your vehicle is covered your smart vehicle and are available under the terms of these “Warranties” through your authorized smart Center. - Page 9 As a smart owner you deserve service unparalleled in the industry. To meet your service needs, your authorized smart Center employs factory trained staff using the latest diagnostic and service techniques. Whether it is a small adjustment or major service, your authorized smart Center will work to accommodate you quickly and efficiently.
- Page 10 8 Notes...
- Page 11 T H A N K Y O U . . . for the confidence you have placed in us. We will always do everything possible to continue to earn your trust and goodwill. Business Card smart Sales Representative (Insert here) Business Card Service Manager...
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Page 13: New Vehicle Limited Warranty
48 months or 50,000 miles, whichever and each subsequent owner of a new occurs first. smart vehicle that any authorized smart Center will make any repairs Not all components or adjustments or replacements necessary to correct carry a 48 month or 50,000 mile defects in material or workmanship warranty. - Page 14 EXCEPT FOR THE EMISSION SYSTEMS WARRANTIES, THIS IS THE ONLY WARRANTY GIVEN WITH THE PURCHASE OF A SMART VEHICLE. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE FIRST TO OCCUR OF 48 MONTHS OR 50,000 MILES FROM THE DATE OF RETAIL DELIVERY OR INITIAL OPERATION AS AN AUTHORIZED SMART CENTER DEMONSTRATOR OR MERCEDES-BENZ USA, LLC OR MERCEDES-BENZ U.S.
- Page 15 RESEARCH & DEVELOPMENT NORTH AMERICA, INC., NOR ANY SMART AUTHORIZED SALES OR SERVICE CENTER CAN ASSUME OR AUTHORIZE ANY PERSON TO ASSUME FOR THEM ANY OTHER LIABILITY IN CONNECTION WITH A SMART VEHICLE. NO PAYMENT OR OTHER COMPENSATION WILL BE MADE FOR INDIRECT OR...
- Page 16 14 Limited Warranty - Model Year 2015 Vehicles Items Which Are Not Covered: TIRE AND RIM DAMAGE: Damage to DAMAGE DUE TO ACCIDENTS, MISUSE OR the tires such as punctures, cuts, NEGLIGENCE: Accidents or damage from snags, bruises, impact damage and objects striking the vehicle.
- Page 17 DAMAGE CAUSED BY REPAIR PARTS: hail, windstorm or other environmental Malfunctions caused by the use of factors are not covered by this other than Genuine smart parts and warranty. accessories are not covered. DAMAGE TO GLASS: Glass breakage DAMAGE CAUSED BY IMPROPER BODY...
- Page 18 16 Limited Warranty - Model Year 2015 Vehicles Items Which Are Not Covered: (cont’d) CHANGES IN DESIGN: The manufacturer has reserved the right to make any changes in design, or to make additions to or upon its products without incurring any obligations to install the same equipment on motor vehicles previously built.
- Page 19 New Vehicle Limited Warranty - Things You Should Know General Our intention is to repair under These receipts should be transferred warranty, without charge to you, to each subsequent owner of the anything that goes wrong with your vehicle. For your convenience,...
- Page 20 18 smart New Vehicle Limited Warranty - Things You Should Know Insurance Write-Off; or Repaired Paint and Other Appearance Items or Replaced Parts Defects in paint, trim or other Any vehicle which has been damaged to appearance items are normally...
- Page 21 New Vehicle Limited Warranty - Things You Should Know Body Repair Information Customer Repair Orders Due to the materials and assembly MBUSA does not maintain copies of procedures used in the production Repair Orders on warranty repairs of smart vehicles, it is strongly performed.
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Page 22: Zero Emission Vehicle
20 Zero Emission Vehicle General The smart electric drive is a Zero Emissions Vehicle (ZEV). As such, federal or state emission related warranty coverages for these models are not applicable. If you have questions, please contact: Mercedes-Benz USA,LLC Customer Assistance Center... -
Page 23: Warranty Enforcement Laws (Lemon Laws)
Giving MBUSA itself this direct notice and opportunity to cure enables us to supplement prior efforts by our authorized smart Center so any ongoing problem can be resolved or the dissatisfaction addressed by us. In states that do not require it, we also... - Page 24 22 Warranty Enforcement Laws (Lemon Laws) NEW JERSEY LEMON LAW DISCLOSURE IMPORTANT: IF THIS VEHICLE HAS A DEFECT THAT SUBSTANTIALLY IMPAIRS ITS USE, VALUE OR SAFETY, OR THAT IS LIKELY TO CAUSE DEATH OR SERIOUS BODILY INJURY IF DRIVEN, AND WAS PURCHASED, LEASED OR REGISTERED IN NEW JERSEY, YOU MAY BE ENTITLED UNDER NEW JERSEY‘S LEMON LAW TO A REFUND OF THE PURCHASE PRICE OR YOUR LEASE PAYMENTS.
- Page 25 Warranty Enforcement Laws (Lemon Laws) NEW JERSEY LEMON LAW DISCLOSURE IMPORTANTE: SI ESTE VEHICULO TIENE UN DEFECTO QUE SUBSTANCIALMENTE AFECTA SU USO, VALOR O SEGURIDAD,O QUE PUEDE CAUSAR MUERTE O SERIO DAÑO CORPORAL SI SE MANEJA, Y FUE COMPRADO, ARRENDADO O REGISTRADO EN NUEVA JERSEY, USTED PUEDE TENER EL DERECHO BAJO LA LEY DE LIMÓN DEL ESTADO DE NUEVA JERSEY A UN REEMBOLSO DEL PRECIO DE COMPRA O A LOS PAGOS DE SU ARRENDAMIENTO.
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Page 26: Important Notice For Ca Retail Buyers And Lessees Of Smart Vehicles
30 calendar days. Written direct notification should be sent to us, not an authorized smart Center, at Mercedes-Benz USA, LLC, Customer Assistance Center, One Mercedes Drive,... -
Page 27: Questions, Loss Of Warranty Booklet, Address Change
Warranty or Service Warranty Information Booklet The satisfaction and goodwill of Should you lose your Service and smart owners is of primary concern Warranty Information booklet, have to authorized smart Centers and your local authorized smart Center MBUSA. In the event a warranty or arrange for a replacement. -
Page 28: To Purchasers Of Pre-Owned Smart Vehicles
Such notification is likewise necessary for your own safety after expiration of the original warranty. The “National Traffic & Motor Vehicle Safety Act of 1966” requires MBUSA to be in a position to contact smart owners when a correction of a product defect becomes necessary... - Page 29 Notes...
- Page 30 Internet For further information you can find us on the smart web-site www.smartusa.com Service and Literature Reprinting, translation and copying, even of excerpts, are not permitted without our prior authorization in writing. Press time September, 2014 Printed in U. S. A.
- Page 31 - a Daimler brand...