Printer Problems - Dell Latitude C610 User Manual

Printer Problems

NOTE: Fill out the Diagnostics Checklist as you perform the various checks.
Check the printer cable connections -
Ensure that the printer cable is properly connected to the computer.
Check the printer cable
1. Turn off the printer and computer.
2. Swap the printer cable with a cable that you know is working.
3. Turn on the printer and computer, and try again to print.
4. If you print successfully, contact Dell for assistance in obtaining a new printer cable.
Test the electrical outlet -
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Ensure that the printer is turned on -
See the documentation supplied with the printer.
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Verify that Windows
Windows XP:
1. Click the Start button.
2. Click Control Panel.
3. Click Printers and Other Hardware.
4. Click View installed printers or fax printers. If the printer is listed, right-click the
printer icon.
5. Click Properties, and then select the Ports tab. Ensure that the Print to the following
port(s): setting is LPT1 (Printer Port).
Windows 98 and Windows 2000:
1. Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon.
2. Click Properties, and then select the Details tab (or Ports tab).
3. Ensure that the Print to the following port: option is set for your printer type:
For a parallel printer: LPT1 (Printer Port)
For a USB printer: USB
Reinstall the printer driver -
See "Reinstalling Software."
recognizes the printer