Dvd Drive Problems; Problems Writing To A Cd-Rw Drive; Hard Drive Problems - Dell OptiPlex GX260 Series System User's Manual

DVD drive problems

NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.
Test the drive with another DVD—
defective.
Ensure that Windows recognizes the drive—
is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can
sometimes prevent Windows from recognizing the drive.
Clean the disc— Use a commercially available cleaning kit.
Check for interrupt request conflicts—

Problems writing to a CD-RW drive

NOTE: If you disable standby mode to write to a CD-RW drive, remember to re-enable standby mode when you finish
writing to the CD.
Change the write speed to a slower rate—
writing. If the stream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW.

Hard drive problems

Test the hard drive
Windows XP — Run the chkdsk utility:
1. Click the Start button, select Shutdown, and click Restart the Computer.
2. At the C: prompt, type CD\Windows\Command and press <Enter>.
3. Type chkdsk and press <Enter>.
The utility creates and displays a status report and lists and corrects errors on the disk.
Windows 2000 — Run the ScanDisk utility:
Click the Start button, point to Run, type scandskw, and click OK.
Windows NT — Run the error-checking utility:
1. Double-click My Computer and select the hard drive that you want to check.
2. Click the right mouse button, click Properties, click Tools, and then click Check Now in the Error-
checking section.
MS-DOS
Type scandisk x: at an MS-DOS prompt, where x is the hard drive letter, and press <Enter>.
Run the Dell Diagnostics—
Dell.
Check the cable connections
1. Ensure that the DC power cables from the power supply are firmly connected to the connectors on each
drive.
2. Verify that the interface cable for each drive is firmly connected to the drive and to the system board.
3. Ensure that the control-panel cable is firmly connected to the system board.
If the hard drive activity light does not blink during the boot routine, contact Dell.
If a drive error message displays, see
Insert another DVD to eliminate the possibility that the original DVD is
Double-click My Computer on the desktop. If the DVD drive
See "Resolving Software and Hardware
The CD-RW drive must receive a steady stream of data when
Reboot the computer and run the
"Error Messages" for an explanation.
Incompatibilities."
Dell Diagnostics. If any of the tests fail, contact