Dvd Drive Problems; Problems Writing To An Optical Drive; Hard Drive Problems; If You Hear An Unfamiliar Scraping Or Grinding Sound - Dell XPS M2010 Owner's Manual

Ensure that Microsoft Windows recognizes the drive —
Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
Viruses can sometimes prevent Windows from recognizing the drive.
Test the drive — Insert another disc to eliminate the possibility that the original disc is defective.
Clean the disc — See Cleaning Your
Cannot read or play disc — If the disc is dirty, clean it with a non-abrasive cloth from the disc center hole to the outside. If the disc is scratched and warped,
do not insert it into the drive. If the disc is inserted upside down, remove and reinsert in the proper direction.
Check the cable connections
Check for hardware incompatibilities —
Run the Dell Diagnostics — See Dell

DVD drive problems

NOTE: High-speed DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Disk will not eject — Press the eject button again. If problem continues, restart the system.

Problems writing to an optical drive

Close other programs — The optical drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all
programs before you write to the drive.
Turn off Standby mode in Windows before writing to a CD, DVD, or BD —
Support Center for information on power management modes.
Change the write speed to a slower rate —
Ensure that the disc is loaded in the drive with the label facing up —
See Playing Media for proper insertion instructions.
Verify the type of disc being used —
Ensure that there is enough free space on the writable disc —
blank space to finalize the recording.

If you hear an unfamiliar scraping or grinding sound

Ensure that the sound is not caused by the program that is running.
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Ensure that the disk or disc is inserted properly.
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Hard drive problems

Computer.
See Resolving Software and Hardware
Diagnostics.
See the help files for your CD, DVD, or BD creation software.
CD-R, DVD+R, DVD-R, DVD+R DL, and BD-R discs cannot be rewritten.
Do not burn a blank CD-R or CD-RW to its maximum capacity. The drive needs 1–2 MB of the
Incompatibilities.
See Standby Mode or search for the keyword standby in the Windows Help and