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Warranty and Service Information
Warranty and Repair Policy
Cobalt Digital Inc. Limited Warranty
This product is warranted to be free from defects in material and workmanship for a period of five (5) years from the
date of shipment to the original purchaser, except that 4000, 5000, 6000, 8000 series power supplies, and Dolby®
modules (where applicable) are warranted to be free from defects in material and workmanship for a period of one
(1) year.
Cobalt Digital Inc.'s ("Cobalt") sole obligation under this warranty shall be limited to, at its option, (i) the repair or (ii)
replacement of the product, and the determination of whether a defect is covered under this limited warranty shall be
made at the sole discretion of Cobalt.
This limited warranty applies only to the original end-purchaser of the product, and is not assignable or transferrable
therefrom. This warranty is limited to defects in material and workmanship, and shall not apply to acts of God,
accidents, or negligence on behalf of the purchaser, and shall be voided upon the misuse, abuse, alteration, or
modification of the product. Only Cobalt authorized factory representatives are authorized to make repairs to the
product, and any unauthorized attempt to repair this product shall immediately void the warranty. Please contact
Cobalt Technical Support for more information.
To facilitate the resolution of warranty related issues, Cobalt recommends registering the product by completing and
returning a product registration form. In the event of a warrantable defect, the purchaser shall notify Cobalt with a
description of the problem, and Cobalt shall provide the purchaser with a Return Material Authorization ("RMA"). For
return, defective products should be double boxed, and sufficiently protected, in the original packaging, or equivalent,
and shipped to the Cobalt Factory Service Center, postage prepaid and insured for the purchase price. The
purchaser should include the RMA number, description of the problem encountered, date purchased, name of dealer
purchased from, and serial number with the shipment.
Cobalt Digital Inc. Factory Service Center
2406 E. University Avenue
Urbana, IL 61802 USA
www.cobaltdigital.com
THIS LIMITED WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED,
INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND
OF ALL OTHER OBLIGATIONS OR LIABILITIES ON COBALT'S PART. ANY SOFTWARE PROVIDED WITH, OR
FOR USE WITH, THE PRODUCT IS PROVIDED "AS IS." THE BUYER OF THE PRODUCT ACKNOWLEDGES
THAT NO OTHER REPRESENTATIONS WERE MADE OR RELIED UPON WITH RESPECT TO THE QUALITY
AND FUNCTION OF THE GOODS HEREIN SOLD. COBALT PRODUCTS ARE NOT AUTHORIZED FOR USE IN
LIFE SUPPORT APPLICATIONS.
COBALT'S LIABILITY, WHETHER IN CONTRACT, TORT, WARRANTY, OR OTHERWISE, IS LIMITED TO THE
REPAIR OR REPLACEMENT, AT ITS OPTION, OF ANY DEFECTIVE PRODUCT, AND SHALL IN NO EVENT
INCLUDE SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS),
EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In Case of Problems
Should any problem arise with your openGear 9241, please contact the Cobalt Digital
Technical Support Department.
publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific
shipping instructions, should you wish our factory to repair your openGear 9241. If required, a
temporary replacement module will be made available at a nominal charge. Any shipping
costs incurred will be the responsibility of you, the customer. All products shipped to you from
Cobalt Digital Inc. will be shipped collect.
The Cobalt Digital Technical Support Department will continue to provide advice on any
product manufactured by Cobalt Digital Systems, beyond the warranty period without charge,
for the life of the equipment.
Office:
Fax:
Email: info@cobaltdigital.com
(Contact information is supplied at the end of this
17
(217) 344-1243
(217) 344-1245
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