Warranty And Service - Advantech SBD75e Series Installation And Operation Manual

Preliminary Pages

Warranty and Service

Advantech AMT warrants to the Purchaser that the Products and any Repaired Products (Repairs) will
be free from defects in material and workmanship for a period of two years from the date of shipment
to the Purchaser.
Advantech AMT's obligation under this warranty is limited to replacing or repairing, at ADVANTECH
AMT's option, Products or Repairs found by Advantech AMT to be defective within the warranty
period. All such replacements and repairs shall be performed at facilities designated by ADVANTECH
AMT and shall be performed only after the customer has received a Return Material Authorization
(RMA) number from Advantech AMT and has returned the Product to Advantech AMT, shipping and
insurance prepaid by Purchaser.
The returned Product must be accompanied by the customer's name, address and telephone
number, the model and serial number of the Product, a statement of the purchase date and a
detailed description of the problem. Products and Repairs returned by Purchaser shall be repaired by
ADVANTECH AMT using new or refurbished parts and shall be returned to Purchaser by ADVANTECH
AMT, shipping prepaid by ADVANTECH AMT.
This warranty shall immediately become null and void if, in ADVANTECH AMT's sole judgement, the
Product has been subject to unauthorised modification, misuse, abuse, neglect, accident, improper
installation or application, alteration or neglect in use, storage, transportation or handling, or if the
serial number and/or other Product markings have been removed, defaced or altered.
ADVANTECH AMT may, at its discretion, perform out-of-warranty repairs at ADVANTECH AMT facilities in
exchange of customary charges, or offer a written agreement extending the terms of this warranty at
a price stated in such agreement. All repairs performed out of warranty or pursuant to an extended
warranty agreement shall be subject to all of the applicable limitations and procedures of this
Agreement.
The above warranties are in lieu of all other warranties, expressed, implied, or statutory or arising by
custom of trade usage, including any warranty of merchantability of fitness for any unique, special or
express purpose, and of all other obligations of liabilities whether in contract, tort or otherwise
including, without limitation, liability for damages (whether general or special, direct or indirect,
consequential, incidental, exemplary) or any claim for the loss of profits or business or for damage to
goodwill.
Extended Warranty Options
Please contact Customer Service or your reseller for information on optional extended
warranties.
Service
To return a Product for service or repair, obtain an RMA number from ADVANTECH AMT's
Customer Service Department.
The following information will be requested:
Customer name, address, telephone number
Model number
Serial number
Detailed description of problem
All customer-returned units must be shipped to ADVANTECH AMT freight prepaid, in the original
carton or equivalent. ADVANTECH AMT is not responsible for damage in transit.
ADVANTECH AMT will accept only completely assembled units for repair.
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SBD75e Series Demodulator Installation and Operation Manual