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Appendix B
B.3 Contacting Technical Support
B.4 Expediting Technical Support Service
T
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B.5 Returning Procedures
Note: It is required that any return has an RMA number or it will be rejected
B-2
To contact Digi's technical support:
• By Phone:
• By Fax:
• By email:
For faster service when calling our technical support
department:
• Be in a position where the computer and the print server
are accessible
• Know the type and versions of software you are using.
• Know your hardware specification, including memory and
disk space.
• Note any and all error messages.
• Be specific about the problem(s).
To return a unit to Digi:
1. Call technical support at 408/744-2751
2. Technical support engineers will work with users to find
the problem. If technical support determines that the unit is
defective, a return materials authorization (RMA) will be
issued by our RMA administrator who will also provide
shipping instructions.
and returned to the sender.
408/744-2751
408/744-2771
sun-tech@dgii.com
MIL-3000FTX Series of FastPort Print Servers
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