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Troubleshooting - Dish Network 311k Getting Started

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5. Changing Channels
There are three ways to change channels on your receiver.
Type a channel number using the
number buttons on the keypad.
- OR -
Press and release the
CHANNEL UP/DOWN buttons.
- OR -
Use the Program Guide.
a. Press and release the GUIDE button.
b. Press and release the CHANNEL UP/
DOWN or the PAGE UP/DOWN
buttons to highlight the channel you
want to watch.
c. Press and release the
SELECT button.
RETEN812 311 QRG Update_FINAL.indd 2
6. Selecting a Favorites List
to Display on Your Program Guide
For your convenience, two Favorites Lists have been pre-programmed:
All Chan – Displays all DISH channels
All Sub – Displays all channels you subscribe to
a. Press and release the GUIDE button to bring
up the on-screen TV Guide. Press and release
the GUIDE button to cycle through favorite lists.
The TV channel changes.
The TV channel changes.
7. Exiting On-Screen Menus
When you're in an on-screen menu, it's easy
to exit the on-screen menu and return to the
program you were watching.
The Program Guide appears.
a. To exit an on-screen menu, press and
release the VIEW LIVE TV button.
The Program Guide
moves up or down.
TIP: The Cancel button on your DISH remote is another
option for exiting one on-screen menu at a time.
The TV changes to the
highlighted channel.
Additional Tips
Setting Parental Controls:
a. Press and release the MENU button and then select "Locks. "
• To lock all adult channels, select "Hide Adult. "
• To lock all PPV channels, select "Lock PPV. "
• To lock specific channels, select "Channel Locks. "
• To lock a channel based on rating, select "Ratings Locks. "
Note that if you lock channels with an NR/AO rating, you may
inadvertently lock certain news or other programs that are not rated.
b. When you are done, press "Lock System" and set/use a password
for any of the above locks to take effect.

Troubleshooting:

The Program Guide indicates
which list you are on. If you
75% of all technical problems that an agent can help you with
are on the All Chan list,
can be solved by following these five easy steps:
channels shown in red or
green are not included in
1. Make sure your DISH remote is in SAT mode.
your subscription.
2. Make sure your TV is on the correct input/channel.
3. Make sure you're on the correct Favorites List.
4. Check for anything obstructing the signal to your satellite
dish, such as tree branches, severe rain, or snow build-up.
If it is safe to do so, remove the obstruction or wait for it
to pass.
5. Reset your receiver by unplugging it from the wall for 10
The TV is on a menu screen.
seconds. Plug it back in and turn it back on.
Where to go for additional information:
The menu screen is exited
and a TV picture appears.
• mydish.com/support
• Channel 101
8/16/12 2:19 PM

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