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Residential Customer Agreement
Effective as of September 1, 2001 until replaced.
THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER
WHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU DO
NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY US
IMMEDIATELY AND WE WILL CANCEL YOUR SERVICE. IF YOU ARE A
NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH
NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES
SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS
TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU.
IF Y O U A RE A N E X IS TI NG D I SH N E TW O RK C U S TOM ER , Y O U R
CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING
RECEIPT OR PUBLICATION BY DISH NETWORK ON ITS WEB SITE OF THIS
AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF ITS TERMS
AND CONDITIONS, AND, ACCORDINGLY, THEY WILL BE LEGALLY
BINDING ON YOU.
Thank you for choosing DISH Network for your television service provider.
DISH Network is happy to answer any questions you may have and to provide you
with technical and other customer support through the following toll-free number and
email address:
or you may write to:
and, for general knowledge, try our website at
"DISH Network" is a trademark of EchoStar Satellite Corporation.
1. THE DISH NETWORK SERVICE
A. Services Defined. DISH Network offers a wide variety of video and audio
programming and other services and we are constantly striving to add new services to our
lineup. For purposes of this Agreement the term "Services" shall mean the programming
available on DISH Network (whether subscription based or pay per view based) and any
other services that we may provide to consumers either now or in the future. For purposes
of this Agreement the terms "You" or "Your" refer to you, the DISH Network subscriber.
B. Programming Changes. Except as otherwise set forth in this Agreement, you may
change your programming selection at any time by notifying us. A fee may apply to such
changes (Change of Service Fee). In addition, you may be charged a fee (Service Access
Fee) if you fail to subscribe to one of DISH Network's basic programming packages which
include America's Top 50, America's Top 100/CD, America's Top 150, DISH Latino or
DISH Latino Dos.
C. Programming Availability. Certain Services transmitted by us, including but not
limited to some subscription Services, sporting events and broadcast network Services,
may be blacked out in your area of reception. If you circumvent or attempt to circumvent
any of these blackouts, you may be subject to legal action. You must be at least 18 years of
age, or the applicable age of majority where you reside, in order to receive adult-oriented
programming services.
1-800-333-DISH
feedback@echostar.com
DISH Network
Customer Service Center
P.O. Box 33577
Northglenn, CO 80233
www.dishnetwork.com
Residential Customer Agreement
.
Page 87
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