Warranty - Rheem 27 Owner's Manual And Installation Instructions

RHEEM ELECTRONIC CONTINUOUS FLOW GAS WATER HEATER
1. This warranty is applicable only to water heaters
manufactured from 1 November 2009.
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2. The water heater must be installed in accordance with the
Rheem water heater installation instructions, supplied with
the water heater, and in accordance with all relevant statutory
and local requirements of the State in which the water heater
is installed.
3. Where a failed component or water heater is replaced under
warranty, the balance of the original warranty period will
remain effective. The replaced part or water heater does not
carry a new warranty.
4. Where the water heater is installed outside the boundaries of
a metropolitan area as defined by Rheem or further than
25 km from a regional Rheem branch office, or an Accredited
Service Centre, the cost of transport, insurance and travelling
costs between the nearest Rheem accredited Service
1. REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RHEEM WATER HEATER WARRANTY,
HOWEVER THE FOLLOWING EXCLUSIONS MAY CAUSE THE WATER HEATER WARRANTY TO BECOME VOID AND MAY
INCUR A SERVICE CHARGE AND / OR COST OF PARTS.
a) Accidental damage to the water heater or any component,
including: Acts of God; failure due to misuse; incorrect
installation; attempts to repair the water heater other than by
a Rheem Accredited Service Centre or the Rheem Service
Department.
b) Where it is found there is nothing wrong with the water
heater; where the complaint is related to excessive discharge
from the temperature and / or pressure relief valve due to
high water pressure; where there is no flow of hot water due
to faulty plumbing; where water leaks are related to plumbing
and not the water heater or water heater components; where
there is a failure of gas, electricity or water supplies; where
the supply of gas, electricity or water does not comply with
relevant codes or acts.
c) Where the water heater or water heater component has failed
directly or indirectly as a result of: excessive water pressure;
excessive temperature and / or thermal input; corrosive
atmosphere; ice formation in the pipe work to or from the
water heater; ice formation in the waterways of a water
heater without a frost protection system; ice formation in the
2. SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES ANY AND ALL CLAIMS
FOR DAMAGE TO FURNITURE, CARPETS, WALLS, FOUNDATIONS OR ANY OTHER CONSEQUENTIAL LOSS EITHER
DIRECTLY OR INDIRECTLY DUE TO LEAKAGE FROM THE WATER HEATER, OR DUE TO LEAKAGE FROM FITTINGS
AND / OR PIPE WORK OF METAL, PLASTIC OR OTHER MATERIALS CAUSED BY WATER TEMPERATURE,
WORKMANSHIP OR OTHER MODES OF FAILURE.

WARRANTY

WARRANTY CONDITIONS
Centre's premises and the installed site shall be the owner's
responsibility.
5. Where the water heater is installed in a position that does not
allow safe, ready access, the cost of accessing the site
safely, including the cost of additional materials handling
and / or safety equipment, shall be the owner's responsibility.
6. The warranty only applies to the water heater and original or
genuine (company) component replacement parts and
therefore does not cover any plumbing or electrical parts
supplied by the installer and not an integral part of the water
heater, e.g. pressure limiting valve; isolation valves; non-
return valves; electrical switches; pumps or fuse.
7. The water heater must be sized to supply the hot water
demand in accordance with the guidelines in the Rheem
water heater literature.
WARRANTY EXCLUSIONS
water heater with a frost protection system where the
electricity supply has been switched off or has failed and the
water heater has not been drained in accordance with the
instructions; ice formation in the waterways of a water heater
with a frost protection system due to an ambient temperature
below -20°C (including wind chill factor); ice formation in the
water ways of a water heater where the water heater has not
been installed in accordance with the Rheem water heater
installation instructions.
d) Where the water heater is located in a position that does not
comply with the Rheem water heater installation instructions
or relevant statutory requirements, causing the need for
major dismantling or removal of cupboards, doors or walls, or
use of special equipment to bring the water heater to floor or
ground level or to a serviceable position.
e) Where the water heater has been connected at any time to a
water supply that does not comply with the water supply
guidelines as outlined in the Owner's Guide and Installation
Instructions.
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