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RHEEM SOLAR HILINE WATER HEATER WARRANTY
SOLAR HILINE WATER HEATER MODELS 52D180, 52D300
1.1
This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street, Rydalmere
New South Wales.
1.2
Rheem offer a trained and qualified national service network who will repair or replace components at
the address of the water heater subject to the terms of the Rheem warranty. Rheem Service, in addition
can provide preventative maintenance and advice on the operation of your water heater. The Rheem
Service contact number is 131031, with Contact Centre personnel available 24 hours, 7 days a week to
take your call and if necessary to arrange a service call for during normal working hours Monday to
Friday (hours subject to change).
1.3
For
details
about
warrantyenquiry@rheem.com.au
1.4
The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to water
heaters manufactured from 1st October 2019.
1.5
If a subsequent version of this warranty is published, the terms of that warranty and what is covered by
it will apply to water heaters manufactured after the date specified in the subsequent version.
2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
The decision of whether to repair or replace a faulty component is at Rheem's sole discretion.
2.1
2.2
If you require a call out and we find that the fault is not covered by the Rheem warranty, you are
responsible for our standard call out charge. If you wish to have the relevant component repaired or
replaced by Rheem, that service will be at your cost.
2.3
Where a failed component or cylinder is replaced under this warranty, the balance of the original
warranty period will remain effective. The replacement does not carry a new Rheem warranty.
2.4
Where the water heater is installed outside the boundaries of a metropolitan area as defined by Rheem
or further than 25 km from either a regional Rheem branch office or an Accredited Rheem Service
Agent's office, the cost of transport, insurance and travelling between the nearest branch office or
Rheem Accredited Service Agent's office and the installed site shall be the owner's responsibility.
2.5
Where the water heater is installed in a position that does not allow safe or ready access, the cost of
that access, including the cost of additional materials handling and/or safety equipment, shall be the
owner's responsibility. In other words, the cost of dismantling or removing cupboards, doors or walls
and the cost of any special equipment to bring the water heater to floor or ground level or to a serviceable
position is not covered by this warranty.
2.6
This warranty only applies to the original and genuine Rheem water heater in its original installed location
and any genuine Rheem replacement parts.
2.7
The Rheem warranty does not cover faults that are a result of:
a)
Accidental damage to the water heater or any component (for example: (i) Acts of God such as
floods, storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
b)
Misuse or abnormal use of the water heater.
Installation not in accordance with the Owner's Guide and Installation Instructions or with relevant
c)
statutory and local requirements in the State or Territory in which the water heater is installed.
d)
Connection at any time to a water supply that does not comply with the water supply guidelines as
outlined in the Owner's Guide and Installation Instructions.
– AUSTRALIA ONLY –
1. THE RHEEM WARRANTY – GENERAL
this
warranty,
you
(not for service bookings).
can
contact
us
on
4
131031
or
by
email
at
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