Table of Contents
Advertisement
Appendix A. Troubleshooting
Computer problems can be caused by hardware, software, or user error. You
might be able to use the information in this section to solve problems yourself,
or gather helpful information you can pass on to a service technician.
Common Problems
Review the following list for any problem descriptions that might fit your
situation.
You cannot find the selection you are looking for when you
customize the Rapid Access Buttons
If you are customizing your Rapid Access Buttons and cannot find the
selection you want, such as your Internet browser or word processor, review
the list of options displayed on the customization screen.
Be sure to click View all programs in the Rapid Access Keyboard
Customization window. When you select this option, you see the list of all
folders and programs that are displayed when you click Start --> Programs.
You might have to open one or more folders to view a program.
If you still do not see a desired program, click View all files in the Rapid
Access Keyboard Customization window. When you select this option, a list of
all drives, folders, and files on your system is displayed.
The Standby button does not work correctly.
Your computer must have Windows 98 or Windows 95 Version 4.00.950B or
later, with hardware support for Advanced Power Management (APM) Level
1.1 or greater, for the Standby button to work correctly.
If your computer shuts down when you press the Standby button, but does
not return to full power when you press the button a second time, or if
nothing happens when you press the button, your power-management
software might not support the Suspend option.
To find out if your computer supports the Suspend option, click the Standby
button to see if the Suspend option is displayed. If a Suspend option is listed,
try selecting it. If the Suspend option works, your computer will go into a
low-power mode, it will return to normal power when you press the Standby
button again or when you move the mouse. If the Suspend option does not
work when you select it from the Start menu, the Standby button will not
A-1
© Copyright IBM Corp. 2001
Advertisement
Table of Contents
