Cisco DPC2203C Installation And Operation Manual page 95

4 On issuance of an RMA number, goods returned to us should be clearly marked
to the attention of Factory Service, at the address given by the customer service
representative (CSR). A confirmation fax will be sent to you by the CSR that
details the RMA number, product and quantities authorized, shipping address
details, and RMA Terms and Conditions. For both in- and out-of-warranty
repairs, you are responsible for paying your outbound freight expense. We will
pay the return freight expense. This is standard procedure unless otherwise
modified by contractual agreement.
5 Cable modems returned for repair both in- and out-of-warranty should have a
tag attached that details the failure mode. A supply of these tags (Cable Modem
Repair Tag, part number 745330) will be issued free by calling the Customer
Service Center and requesting them.
6 It is preferable that the original packing, including any anti-static and foam
wrapping, be used on all returned equipment. Should the original equipment
packing not be available, then use adequate packing that takes into account the
method of shipment of the returned goods. You are responsible for delivering
the returned goods to us safely and undamaged. Improperly packaged
shipments, which may have caused additional damage, may be refused and
returned to you at your expense.
7 The RMA number should be clearly marked on all returned boxes and packages
including all accompanying paperwork. RMAs received by the Factory Service
receiving department that are not clearly marked may be refused and returned to
you at your expense.
International shipments should be consigned to us with the notified party on the
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airway bill stated as "Expediters International for Customs clearance."
On receipt of equipment returned under an RMA that matches the authorized
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quantities and/or product (model or part number), a fax will be sent to you by
Repair Receiving that confirms receipt of product and details the anticipated
repair/exchange completion date.
10 If equipment returned under an RMA does not match the authorized quantities
and/or product (model or part number), Repair Receiving will send a fax to you
that details the nature of the discrepancy. A representative will contact you to
resolve the discrepancy.
11 Equipment returned under an RMA that does not match the authorized
quantities and/or product (model or part number) will be held for 5 days
(domestic) and 10 days (international) while the Customer Service
Representative tries to resolve the discrepancy and/or exception with you.
RMAs that are still discrepant at the end of this period will be amended to reflect
the received quantities and/or product (model or part number) as being correct.
You will then receive a fax from Repair Receiving that informs you of the
changes made to the RMA.
72-4017315-01 Rev B
Warranty and RMA Information
79