Table of Contents
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Cisco Model DPC2202 and EPC2202
VoIP Cable Modem
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2
Introduction ............................................................................................................... 10
What's In the Carton? ............................................................................................... 12
Front Panel Description ........................................................................................... 13
Back Panel Description ............................................................................................ 14
What Are the System Requirements for Internet Service? .................................. 15
How Do I Subscribe to High-Speed Internet and Telephone Service? ............. 16
Where Is the Best Location for My Cable Modem?.............................................. 18
How Do I Mount the Modem on a Wall? (Optional) ........................................... 19
What Are the Requirements for Telephone Service? ........................................... 21
Installing USB Drivers .............................................................................................. 25
Frequently Asked Questions ................................................................................... 27
Having Difficulty? .................................................................................................... 30
Tips for Improved Performance ............................................................................. 31
Front Panel LED Status Indicator Functions ......................................................... 32
Notices ........................................................................................................................ 34
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Table of Contents
Related Manuals for Cisco DPC2202
Summary of Contents for Cisco DPC2202
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Page 1: Table Of Contents
Cisco Model DPC2202 and EPC2202 VoIP Cable Modem User Guide In This Document IMPORTANT SAFETY INSTRUCTIONS ............... 2 Introduction ....................... 10 What's In the Carton? ....................12 Front Panel Description ................... 13 Back Panel Description .................... 14 ... -
Page 2: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. -
Page 3: Aviso A Los Instaladores De Sistemas Catv
IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado. - Page 4 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
- Page 5 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source.
- Page 6 IMPORTANT SAFETY INSTRUCTIONS Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition. Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.
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Page 7: Declaration Of Conformity
Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. - Page 8 This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.
- Page 9 Note: The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guide, which is available on Cisco.com. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: ...
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Page 10: Introduction
Ensures interoperability with most service providers by complying with the following specifications: - DPC2202—DOCSIS 2.0 and backward compatibility for operation in DOCSIS 1.1 and DOCSIS 1.0 networks - EPC2202—EuroDOCSIS 2.0 and backward compatibility for operation in EuroDOCSIS 1.1 and EuroDOCSIS 1.0 networks Includes two RJ-11 telephony ports for connecting conventional telephones or ... - Page 11 Introduction Uses an attractive compact design that allows for horizontal tabletop or wall- mount placement Allows automatic software upgrades by your service provider 4028518 Rev B...
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Page 12: What's In The Carton
When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One DPC2202 or EPC2202 VoIP Cable Modem One AC power adapter with power cord... -
Page 13: Front Panel Description
Front Panel Description Front Panel Description The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions (on page 32) for more information on front-panel LED status indicator functions. -
Page 14: Back Panel Description
Back Panel Description The following illustration shows the description and function of the back panel components on the DPC2202 and EPC2202. Important: Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if both the Ethernet and USB ports are connected to your PC at the same time. -
Page 15: What Are The System Requirements For Internet Service
What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements. -
Page 16: How Do I Subscribe To High-Speed Internet And Telephone Service
How Do I Subscribe to High-Speed Internet and Telephone Service? How Do I Subscribe to High-Speed Internet and Telephone Service? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider. - Page 17 How Do I Subscribe to High-Speed Internet and Telephone Service? I Want to Use the Cable Modem for Telephone Service You will also need to set up a telephone account with your local service provider to use your cable modem for telephone service. When you contact your service provider, you may be able to transfer your existing telephone numbers, or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line.
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Page 18: Where Is The Best Location For My Cable Modem
Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem. -
Page 19: How Do I Mount The Modem On A Wall? (Optional)
How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be horizontally mounted. Before You Begin Before you begin, choose an appropriate mounting place. - Page 20 How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.
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Page 21: What Are The Requirements For Telephone Service
What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems. -
Page 22: How Do I Connect The Cable Modem For Internet And Telephone Service
How Do I Connect the Cable Modem for Internet and Telephone Service? How Do I Connect the Cable Modem for Internet and Telephone Service? You can use the cable modem to provide both telephone service and to provide Internet access, and you can share that Internet connection with other Internet devices in your home or office. - Page 23 How Do I Connect the Cable Modem for Internet and Telephone Service? Connecting the Cable Modem for High-Speed Data and Telephone Service The following installation procedure ensures proper setup and configuration for the cable modem. Choose an appropriate and safe location to install the cable modem (close to a power source, an active cable connection, your PC—if using high-speed Internet, and your telephone lines—if using VoIP).
- Page 24 How Do I Connect the Cable Modem for Internet and Telephone Service? Important: When using a USB connection, you need to install USB drivers on your PC. For assistance, go to Installing USB Drivers (on page 25). Note: You can connect two separate PCs to the cable modem at the same time by connecting one PC to the ETHERNET port and one PC to the USB port.
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Page 25: Installing Usb Drivers
Installing USB Drivers Installing USB Drivers Your IP cable modem features multiple networking interfaces that allow you to connect consumer electronic devices to your home network. USB 1.1 is one of the technologies that enables Microsoft Windows-based PCs to connect to the home network. - Page 26 Installing USB Drivers Installing USB Drivers on Windows XP Systems Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid. Select Install from a list or specific location (Advanced) in the Found New Hardware Wizard window, and then click Next.
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Page 27: Frequently Asked Questions
Frequently Asked Questions Frequently Asked Questions Q. What if I don't subscribe to telephone service from my cable operator, can I still use the cable modem to make and receive phone calls? A. No. Telephone service is enabled for each telephone port on the cable modem by the cable telephony service provider. - Page 28 Frequently Asked Questions Q. Do I automatically receive high-speed Internet service with the cable modem? A. Your cable modem may be used to provide telephone service, high-speed Internet service, or both services. Your cable service provider enables Internet service. Contact your cable service provider for more information if you are not currently subscribing to Internet service.
- Page 29 Frequently Asked Questions Drag the tcp/ip preferences file to the Trash. Close all open windows and empty the Trash. Restart your computer. As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime at least three times;...
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Page 30: Having Difficulty
Having Difficulty? Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 32), for more detailed information on front panel LED status indicator operation and function. The modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver ... -
Page 31: Tips For Improved Performance
Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC cord is properly inserted into an ... -
Page 32: Front Panel Led Status Indicator Functions
Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the cable modem. - Page 33 Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations when AC power is applied to the modem. Front Panel LED Status Indicators During Normal Operations Front Panel Normal Operations...
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Page 34: Notices
Trademarks Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. -
Page 35: Fcc Radiation Exposure Statement
Notices FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To maintain compliance with the FCC RF exposure guidelines, this equipment should be installed and operated with minimum distance of at least 7.8 in. (20cm) from all persons. 4028518 Rev B... -
Page 36: For Information
For Information For Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. - Page 38 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.