Cisco DPC2203C2 User Manual
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Cisco DPC2203C2 User Manual

Voip cable modem
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DPC2203C2 VoIP Cable Modem
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ............................................................... 2
FCC Compliance ......................................................................................................... 7
What's In the Carton? ............................................................................................... 10
Front Panel Description ........................................................................................... 11
Back Panel Description ............................................................................................ 13
Where Is the Best Location for My Cable Modem?.............................................. 14
What Are the System Requirements for Internet Service? .................................. 15
How Do I Connect My Devices to Use the Internet? ........................................... 17
How Do I Configure TCP/IP Protocol? ................................................................ 19
How Do I Install USB Drivers? ............................................................................... 22
How Do I Select and Place Ethernet Network Devices? ..................................... 25
How Do I Connect Ethernet Network Devices? ................................................... 26
What Are the Requirements for USB Network Devices? .................................... 28
How Do I Select and Place USB Network Devices? ............................................. 29
How Do I Connect USB Network Devices? .......................................................... 30
How Do I Troubleshoot My Internet Service Installation? ................................. 32
How Do I Use My Modem for Telephone Service? ............................................. 34
Where Do I Place My Modem for Telephone Service? ........................................ 35
What Are the Requirements for Telephone Service? ........................................... 36
How Do I Install the Modem for Telephone Service? ......................................... 37
Telephone Service Frequently Asked Questions .................................................. 40
Having Difficulty? .................................................................................................... 42
Tips for Improved Performance ............................................................................. 44
How Do I Maintain the Batteries? .......................................................................... 45
How Do I Mount the Modem on a Wall? (Optional) ........................................... 47
Front Panel LED Status Indicator Functions ......................................................... 50

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  • Page 1: Table Of Contents

    DPC2203C2 VoIP Cable Modem User Guide In This Document  IMPORTANT SAFETY INSTRUCTIONS ............... 2  FCC Compliance ......................7  What's In the Carton? ....................10  Front Panel Description ................... 11  Back Panel Description .................... 13 ...

  • Page 2: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

  • Page 3: Aviso A Los Instaladores De Sistemas Catv

    IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. 20070112 SysInstaller 820 German Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de...
  • Page 4 IMPORTANT SAFETY INSTRUCTIONS Read These Instructions Keep These Instructions Heed All Warnings Follow All Instructions Power Source Warning A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS Prevent Power Cord Damage Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where the cord exits from the apparatus. Handling Optional, Rechargeable Battery This product may contain a rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure.
  • Page 6 IMPORTANT SAFETY INSTRUCTIONS Accessories Warning WARNING: Avoid electric shock and fire hazard! Only use attachments/accessories specified by your service provider or the manufacturer. Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void.

  • Page 7: Fcc Compliance

     Consult the cable company or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.

  • Page 8: Benefits And Features

    Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new DPC2203C2 Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. With cable modem, your Internet enjoyment, home and business communications, and personal productivity will surely soar.
  • Page 9 FCC Compliance Allows automatic software upgrades by your service provider  Includes up to two optional internal Lithium-Ion cartridge-style batteries for  convenient and long-lasting backup power 4015257 Rev B...

  • Page 10: What's In The Carton

    When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One DPC2203C2 VoIP Cable Modem One AC power adapter with power cord...

  • Page 11: Front Panel Description

    Front Panel Description Front Panel Description The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Functions of Front Panel LED Status Indicators for more information on front-panel LED status indicator functions. POWER –...
  • Page 12 Front Panel Description Notes:  After the cable modem is successfully registered on the network, the POWER (LED 1), DS (LED 2), US (LED 3), and ONLINE (LED 4) LEDs illuminate continuously to indicate that the cable mode is active and fully operational LEDs may behave differently when the cable modem is running on battery ...

  • Page 13: Back Panel Description

    Back Panel Description The following illustration shows the description and function of the back panel components on the DPC2203C2. Important: Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if both the Ethernet and USB ports are connected to your PC at the same time.

  • Page 14: Where Is The Best Location For My Cable Modem

    Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem.

  • Page 15: What Are The System Requirements For Internet Service

    What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 16: How Do I Set Up My High-Speed Internet Access Account

    How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.

  • Page 17: How Do I Connect My Devices To Use The Internet

    How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.
  • Page 18 How Do I Connect My Devices to Use the Internet? Connecting the Modem for High-Speed Data Service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. Power off your PC and unplug it from the power source. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable.

  • Page 19: How Do I Configure Tcp/Ip Protocol

    How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments.
  • Page 20 How Do I Configure TCP/IP Protocol? Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties. Select both Obtain an IP address automatically and Obtain DNS server address automatically in the Internet Protocol (TCP/IP) Properties window, and then click OK.
  • Page 21 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 22: How Do I Install Usb Drivers

    How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the USB drivers for the cable modem.
  • Page 23 How Do I Install USB Drivers? Click Next in the Found New Hardware Wizard window. The system searches for the driver file for your hardware device. After the system finds the USB driver, the Digital Signature Not Found window opens and displays a confirmation message to continue the installation. Click Yes to continue the installation.

  • Page 24: What Are The Requirements For Ethernet Network Devices

    What Are the Requirements for Ethernet Network Devices? What Are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The cable modem can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The theoretical maximum number of Ethernet network devices supported by the cable modem is 63.

  • Page 25: How Do I Select And Place Ethernet Network Devices

    How Do I Select and Place Ethernet Network Devices? How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your cable modem. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices.

  • Page 26: How Do I Connect Ethernet Network Devices

    How Do I Connect Ethernet Network Devices? How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the cable modem. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 27 How Do I Connect Ethernet Network Devices? Select locations for Ethernet network devices. For more information, see How Do I Select and Place Ethernet Network Devices? (on page 25). Connect the Ethernet port on the cable modem to your PC. Connect additional Ethernet network devices by connecting an Ethernet hub or router to the cable modem.

  • Page 28: What Are The Requirements For Usb Network Devices

    What Are the Requirements for USB Network Devices? What Are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? You can connect one PC or other USB device to the USB port on the EMTA. What Are the Wiring Requirements? We recommend that you use the USB 1.1 cable provided with your modem.

  • Page 29: How Do I Select And Place Usb Network Devices

    How Do I Select and Place USB Network Devices? How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your cable modem. These include desktop computers, laptop computers, devices with USB ports, and USB adapters.

  • Page 30: How Do I Connect Usb Network Devices

    How Do I Connect USB Network Devices? How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your cable modem. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 31 How Do I Connect USB Network Devices? Select locations for USB network devices. For more information, see How Do I Select and Place USB Network Devices? (on page 29). Connect the USB port on the cable modem to your computer. Connect one or more USB network device to the cable modem.

  • Page 32: How Do I Troubleshoot My Internet Service Installation

    How Do I Troubleshoot My Internet Service Installation? How Do I Troubleshoot My Internet Service Installation? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address.
  • Page 33 How Do I Troubleshoot My Internet Service Installation? Renewing the IP Address on Macintosh Systems Close all open programs. Open your Preferences folder. Drag the tcp/ip preferences file to the Trash. Close all open windows and empty the Trash. Restart your computer. As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard.

  • Page 34: How Do I Use My Modem For Telephone Service

    How Do I Use My Modem for Telephone Service? How Do I Use My Modem for Telephone Service? Contacting Your Local Service Provider You need to set up a telephone account with your local service provider to use your cable modem for telephone service. When you contact your service provider, verify the following conditions: Does the service to your home support two-way, DOCSIS-compatible cable ...

  • Page 35: Where Do I Place My Modem For Telephone Service

    Where Do I Place My Modem for Telephone Service? Where Do I Place My Modem for Telephone Service? Where Is the Best Location for My Modem? When choosing a location for your modem, consider the following recommendations: Choose a location close to your computer if you will also use the cable modem ...

  • Page 36: What Are The Requirements For Telephone Service

    What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems.

  • Page 37: How Do I Install The Modem For Telephone Service

    How Do I Install the Modem for Telephone Service? How Do I Install the Modem for Telephone Service? The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the cable modem.
  • Page 38 How Do I Install the Modem for Telephone Service? Installation Diagram The following diagram illustrates one of the various connection options that are available to you. To install the cable modem for telephone service Connect a telephone, fax machine, or analog modem to each of the appropriate RJ-11 ports on the cable modem.
  • Page 39 How Do I Install the Modem for Telephone Service? Connect the active RF coaxial cable to the CABLE connector on the back of the cable modem. The cable modem begins an automatic search to locate and sign on to the network that provides the telephone service. This process may take up to 5 minutes.

  • Page 40: Telephone Service Frequently Asked Questions

    Telephone Service Frequently Asked Questions Telephone Service Frequently Asked Questions This section provides answers to frequently asked questions regarding cable modem telephone service. For issues regarding cable modem Internet service, see How Do I Troubleshoot My Internet Service Installation? (on page 32) Frequently Asked Questions Q.
  • Page 41 Telephone Service Frequently Asked Questions Q. Can I surf the Internet and make telephone calls at the same time? A. Absolutely! Telephone service is provided separately from Internet data services. Internet surfing and other data services do not affect the quality of your telephone calls.

  • Page 42: Having Difficulty

    Having Difficulty? Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access.

  • Page 43: Common Troubleshooting Issues

    Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 50), for more detailed information on front panel LED status indicator operation and function. The cable modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver ...

  • Page 44: Tips For Improved Performance

    Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC power is properly inserted into an ...

  • Page 45: How Do I Maintain The Batteries

    How Do I Maintain the Batteries? How Do I Maintain the Batteries? Your modem includes up to two rechargeable Lithium-Ion batteries to provide stand-by operation in the event of an AC power failure. You can replace one or both of the batteries without the use of any tools. WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced.
  • Page 46 How Do I Maintain the Batteries? Location of Batteries The following illustration shows the location of the batteries on the DPC2203C2. Removing and Replacing the Batteries Follow these steps to remove and replace one or both of the batteries. You can remove and replace the batteries without disconnecting the AC power source.

  • Page 47: How Do I Mount The Modem On A Wall? (Optional)

    How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally.
  • Page 48 How Do I Mount the Modem on a Wall? (Optional) Mount the modem as shown in the following illustration. Using the Wall-Mounting Template The following page shows the wall-mounting template. Copy this page and use that copy of the wall-mounting template to mark the mounting screw locations. 4015257 Rev B...
  • Page 49 How Do I Mount the Modem on a Wall? (Optional) Important: Use the mounting slots labeled “A” on the template for vertical mounting, or use the mounting slots labeled “B” on the template for horizontal mounting. 4015257 Rev B...

  • Page 50: Front Panel Led Status Indicator Functions

    Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the cable modem.
  • Page 51 Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations when AC power is applied to the modem. Front Panel LED Status Indicators During Normal Operations Front Panel Normal Operations...

  • Page 52: For Information

    PacketCable is a trademark of Cable Television Laboratories, Inc. Other third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1009R) Product and service availability are subject to change without notice.

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