Guarantee; Repairs/Maintenance; Leased Telephones; Purchased Telephones - Swisscom Fixnet Top A321 ISDN User Manual

Important information

Guarantee

The guarantee period is 2 years from the date of purchase.
In the event of repairs under guarantee, the defective product must be accompanied by a
guarantee card completed and stamped by the sales outlet.
The guarantee does not cover damage resulting from inappropriate use, normal wear
and tear, or intervention by third parties. In addition, the guarantee does not cover mate-
rial or defects which have only a minimal impact on the use or value of the telephone.
In the event of a fault, please contact your sales outlet.

Repairs/maintenance

Leased telephones

If your telephone is not functioning as it should, notify the fault service (Tel. 175).
Repairs* and fault reporting are free of charge.

Purchased telephones

Under the terms of the guarantee, repairs are carried out free of charge during the gua-
rantee period. The guarantee does not cover damage to parts subject to wear and tear
(cable, printed labels, rechargeable battery etc.) or inappropriate handling (accidental
damage, exposure to liquids etc.). If a repair is required, the telephone must be returned
to the sales outlet.
If the field repair service is called out (also during the guarantee period*), a charge is
levied for the fault location procedure (travel expenses plus labour). Material costs are
payable outside the guarantee period.
* The guarantee does not cover damage resulting from inappropriate use, normal wear
and tear, or intervention by third parties.
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