Ford Ecosport 2013 Owner's Manual page 206

Issue
SYNC does not
understand
what I am
You may be using the
saying.
wrong voice commands.
You may be speaking too
soon or at the wrong
time.
You may be using the
wrong voice commands.
You may not be saying
SYNC does not
the name exactly as the
understand the
system saved it.
name of a song
or artist.
The system may not be
reading the name the
same way you are saying
it.
SYNC does not
understand or is
calling the You may be using the
wrong contact wrong voice commands.
when I want to
make a call.
Ecosport (CBW)
SYNC
Voice command issues
Possible cause
204
Possible solution
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
Refer to the audio display during an active
voice session to find a list of voice
commands there.
The microphone for the system is either in
your rear view mirror or in the headliner just
above the windshield.
Review the media voice commands at the
beginning of the media section.
Say the song or artist exactly as the system
saved it. If you say, "Play Artist Prince", the
system does not play music by Prince and
the Revolution or Prince and the New
Power Generation.
Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If the song titles are in capital letters, you
have to spell them. LOLA requires you to
say "L-O-L-A".
Do not use special characters in the title,
as the system does not recognize them.
Review the cell phone voice commands at
the beginning of the cell phone section.
You can also use the cell phone and media
suggestion lists to get a list of possible
suggestions when the system cannot fully
understand you. See Using Voice Recog-
nition (page 178).