Calling For Repairs - Motorola STARLINE SERIES Installation And Operation Manual

1-4 Introduction

Calling for Repairs

If repair is necessary, call the Motorola Repair Facility at 1-800-642-0442 for a Return for
Service Authorization (RSA) number before sending the unit. The RSA number must be
prominently displayed on all equipment cartons. The Repair Facility is open from 7:00 AM to
4:00 PM Pacific Time, Monday through Friday.
When calling from outside the United States, use the appropriate international access code and
then call 52-631-311-1100, to contact the Repair Facility.
When shipping equipment for repair, follow these steps:
1
Pack the unit securely.
2
Enclose a note describing the exact problem.
3
Enclose a copy of the invoice that verifies the warranty status.
4
Ship the unit PREPAID to the following address:
Motorola, Inc.
Broadband Communications Sector
c/o Excel
Attn: RSA #_________
6908 East Century Park Drive
Suite 100
Tucson, AZ 85706
MB*/* Installation and Operation Manual