VTech Vonage IP 8100-2 Manual page 50

Troubleshooting
I followed the Quick Start Guide for DSL, but I wasn't able to suc-
cessfully configure the IP 8100-2/8100-3. What else can I do?
If your DSL provider uses PPPoE, confirm that you have entered the correct user-
name and password in the IP-8100-2 PPPoE settings. You may need to append
your ISP's domain suffix to your username in order to connect. For example:
username@bellsouth.net
username@verizon.net
username@earthlink.net
Contact your ISP if you are unsure of your username or password.
Some DSL providers will issue a Dynamic IP address without using PPPoE for
authentication. If this is the case for your provider, use the setup wizard in the
IP 8100-2/8100-3 web-based configuration to configure the WAN type to use
a Dynamic IP Address. Once you have applied that setting, power down your
broadband modem and the IP 8100-2/8100-3. Power the modem on first and let
it stabilize. When the modem is ready, then power the IP 8100-2/8100-3 on. Wait
a few seconds for the device to stabilize, and then test your connection.
I followed the Quick Start Guide for a Static IP, but I wasn't able to
successfully configure the IP 8100-2/8100-3. What else can I do?
From the computer that was previously connected to the broadband modem,
access the web-based configuration for the IP 8100-2/8100-3 and clone the
MAC address. After the setting has been applied, power off the IP 8100-2/8100-
3. Wait about 30 seconds before reapplying the power. Wait a few seconds for
the device to stabilize, and then test your connection. If you still cannot connect,
confirm that you have entered all the IP information correctly. Contact your ISP
to confirm your IP address.
I followed Steps 1-6 in the Quick Start Guide, but I wasn't able to
successfully configure the IP 8100-2/8100-3. What else can I do?
If you didn't need to complete step 7, then it is assumed that your ISP is issuing
you a Dynamic IP address. From the computer that was previously connected
to the broadband modem, access the web-based configuration for the IP 8100-
2/8100-3 and clone the MAC address. After the setting has been applied, power
off the IP 8100-2/8100-3. Wait about 30 seconds before reapplying the power.
Wait a few seconds for the device to stabilize, and then test your connection.
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