VTech CordlessTelephone Manual page 30

Troubleshooting
Problem
CAN'T CONNECT
displays on my
handset
The batteries will not
hold a charge
30 ADDITIONAL INFO
Suggestion
• Only one handset of your phone system can be in use (off hook) at a time For example, if HS1
is on a call and HS2 presses TALK, CAN'T CONNECT will display Be sure only one handset
is in use at a time
• Move the handset closer to the base You might have moved out of range
• If the handset is in its base and the charging light does not come on, refer to The charge light
is off in this troubleshooting guide
• Reset the base Unplug the unit's electrical power Wait for 15 seconds then plug it back in
Allow up to one minute for the handset and base to reset
• Other electronic products can cause interference with your cordless phone Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
• Charge the battery in the handset for 16 hours For optimum daily performance, return the
handset to its base when not in use
• You may need to purchase a new battery, please refer to the Batteries section of this user's
manual
• Your phone might be malfunctioning Please refer to the Warranty section of this user's manual
for further instruction
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