Axis Q6032 PTZ User Manual page 54

AXIS Q6032 PTZ Dome Network Camera
Troubleshooting
Why do I not get maximum
frames per second?
Image degeneration
Status indicator LED is flashing red and the product is inaccessible
A firmware upgrade has
been interrupted or the
firmware has otherwise been
damaged
No images displayed on web page
Problems with AXIS Media
Internet Explorer
Control (
only
)
Installation of additional
ActiveX component
restricted or prohibited
Video and image problems, general
Image too dark or too light
Missing images in uploads
Slow image update
Poor performance
Poor quality snapshot images
Screen incorrectly
configured on your computer
Overlay image is not displayed
Incorrect size or location of
overlay image
Privacy mask is not displayed
Incorrect size or location of
privacy mask
Browser freezes
Firefox can sometimes
freeze on a slow computer
Performance Considerations, on page 60
See
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
Technical Specifications, on page 56
product. See
Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab
to modify the GOV length.
Emergency Recovery Procedure, on page 51
See
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your computer.
Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to Setup > Live View Config and select Java applet under Default viewer.
Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Audio > Camera Settings.
This can occur when trying to use a larger image buffer than is actually available. Try lowering
the frame rate or the upload period.
Configuring pre-buffers, motion detection, high-resolution images or high frame rates will affect
the performance of the Axis product.
Poor performance may be caused by heavy network traffic, multiple users accessing the product,
low performance clients, use of features such as motion detection, event handling or uploaded
applications.
Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors will produce dithering artifacts in the image.
The overlay image may have been positioned incorrectly or may be too large. See
Settings in the online help for more information.
The privacy mask may have been positioned incorrectly or may be too large.
Lower the image resolution
.
.
.
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Overlay Image