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3 Using UC Server Features
UC Server Call Features
Transfer a call to a call queue
Use this feature to transfer a caller to a
preconfigured departmental call queue.
If no agents logged into the queue are
available to take the call, the caller is put on
hold until an agent is available.
Queuing Calls
Log into a call queue
Allows you to start receiving calls for the
specified queue.
Log out of a call queue
Allows you to stop receiving calls for the
specified queue.
Temporarily Stop Accepting Queued Calls
Temporarily makes yourself unavailable for
accepting queued calls, while not resetting
the longest idle agent status.
Reset agent status to available
Make yourself available again to accept
queued calls
Check agent status in a call queue
Check your agent status to verify whether
you're currently logged into a call queue,
temporarily unavailable, or currently logged
out of a call queue.
Picking up Other Calls
Picking up Calls Ringing at Another
Extension
Ringing call pickup allows you to pickup a
call that is ringing at a different extension.
Pickup a connected call
Connected call pickup allows you to pickup a
call that is currently connected to a different
extension.
16
Key Codes
Examples and Notes
*80 + queue#
To enter queue 500, dial:
*80500
To transfer a caller to queue 500:
1. Press Transfer
2. Dial *80500
3. Press Send
*81 + queue#
To login as an agent to receive calls directed
to queue 500, dial:
*81500
*82 + queue#
To logout as an agent to no longer receive
calls for queue 500, dial:
*82500
*83 + <1 - 9>
Dial:
*83
Press a number from 1 to 9 to indicate your
reason for being unavailable.
*83 + 0
Dial:
*83
Press "0" at the prompt.
*84 + queue#
To check your agent status in a call queue
with queue number 500, dial:
*84500
*78 + extension To pickup a call that is ringing at extension
300, dial:
*78300
*27 + extension To pickup a call that is currently connected to
extension 300, dial:
*27300
Objectworld Unified Communications Server
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