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Troubleshooting
10.3 When a function does not work, check here
10.3.1 Initial settings
Problem
I cannot hear a dial tone.
I cannot make calls.
The unit does not ring.
10.3.2 General
Problem
The other party complains
they only hear a fax tone
and cannot talk.
The {PAUSE} button does
not function properly.
The receiving mode does
not function properly.
The unit beeps.
The output tray becomes
full quickly or the
recording paper does not
stack properly on the
output tray.
I cannot operate the help
function, adjust volumes
or program the features.
Cause & Solution
L The telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 22).
L If you use a splitter/coupler to connect the unit, remove the
splitter/coupler and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L The power cord or telephone line cord is not connected. Check the
connections.
L If you have connected the unit through a computer modem,
connect the unit directly to a telephone line jack.
L The dialling mode setting may be wrong. Change the setting
(feature #120 on page 23).
L The ringer volume is turned OFF. Adjust it (page 24).
Cause & Solution
L FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
L If you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 45).
L If this button is pressed during dialling, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialled will be redialled.
L Distinctive Ring is set (feature #430 on page 45).
L The memory reception alert of feature #437 is ON (page 67), and
the unit has a document in memory. Press {STOP} to stop the
beeps, then see the displayed message instructions to solve the
problem.
L High humidity may cause the recording paper to curl. Try turning
the paper over and re-inserting it. If the curl on the paper is heavy,
please remove it from the output tray. If you still have this problem,
contact our service personnel.
L The unit is set to the scan mode. Press {COPY} or {FAX} to switch
to the copy mode or fax mode. If you still have this problem, contact
our service personnel.
10. Help
73
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