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10. Help
Problem
I cannot hear a dial tone.
The unit does not ring.
The other party complains
they only hear a fax tone and
cannot talk.
The {REDIAL} or {PAUSE}
button does not function
properly.
I cannot receive a fax
document on the computer.
76
Cause & Solution
L The telephone line cord is connected to the [EXT] socket on the unit.
Connect to the [LINE] socket (page 15).
L If you use a splitter/coupler to connect the unit, remove the splitter/coupler
and connect the unit to the wall socket directly. If the unit operates properly,
check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known working
telephone. If the working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone does not
operate properly, contact your telephone company.
L The mains lead or telephone line cord is not connected. Check the
connections (page 15).
L If you connected the unit through a computer modem, connect the unit
directly to a telephone line socket.
L The ringer volume is turned OFF. Adjust it (page 18).
L FAX ONLY mode is set. Tell the other party the number is only used for
faxes.
L If this button is pressed during dialling, a pause will be inserted. If pressed
immediately after a dial tone is obtained, the last number dialled will be
redialled.
L Make sure the following features are set beforehand.
– PC fax reception (feature #442 on page 57)
– Computer setting for the PC fax reception (feature #443 on page 21)
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