HP ProLiant ML310 Generation 2 Quickspecs page 8

QuickSpecs
Standard Features
Factory Express Portfolio Factory Express Portfolio Factory Express Portfolio Factory Express Portfolio
for Servers and Storage for Servers and Storage for Servers and Storage for Servers and Storage
Custom Builder Custom Builder Custom Builder Custom Builder
HP ProLiant Smart HP ProLiant Smart HP ProLiant Smart HP ProLiant Smart
Buys Buys Buys Buys
Service and Support Service and Support Service and Support Service and Support
HP Factory Express offers configuration, customization, integration and deployment services for HP
servers and storage products. Customers can choose how their factory solutions are built, tested,
integrated, shipped and deployed.
Factory Express offers service packages for simple configuration, racking, installation, complex
configuration and design services as well as individual factory services, such as image loading, asset
tagging, and custom packaging. HP products supported through Factory Express include a wide array of
servers and storage: HP Integrity, HP ProLiant, HP ProLiant Server Blades, HP BladeSystem, HP 9000
servers as well as the MSA1000, VA7xxx, EVA, XP, rackable tape libraries and configurable network
switches.
For more information on Factory Express services for your specific server model please contact your sales
representative or go to http://www.hp.com/go/factory-express.
Please see the Enterprise Configurator for configuration assistance at:
http://www.hp.com/products/configurator.
The HP Smart Buy program offers mainstream business solutions at competitive prices with excellent
availability and superior HP quality. It offers a wide range of industry-leading HP products at compelling
prices, allowing you to receive richer configurations with additional options.
NOTE: For detailed specification information on ProLiant Smart Buys please click on the following link: NOTE: NOTE: NOTE:
ftp://ftp.compaq.com/pub/products/servers/smartbuys.pdf
This product is covered by a global limited warranty and supported by HP Services and a worldwide
network of resellers and service providers. Hardware diagnostic support and repair is available for three
years from date of purchase. Support for software and initial setup is available for 90 days from date of
purchase. Additional support may be covered under the warranty or available for an additional fee.
Enhancements to warranty services are available through HP Care Pack services or customized service
agreements.
NOTE: Limited warranty includes 1 year parts, 1 year labor, 1 year on-site support. NOTE: NOTE: NOTE:
Care Pack services provide a range of life cycle support options that let you choose the service levels that
meet your business requirements, from basic to mission-critical.
A full range of HP Care Pack hardware and software services are available including:
Installation and start up
Education courses
Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7
days call window with options including 4-hour response or 6-hour Call To Repair
Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and
VMWare-based IT solutions helping to deliver high level of application availability. Response times
range from 30 mins for critical problems to 2 hours.
System Management, Performance Services and Mission Critical Support Solution
HP Care Pack services include coverage for the HP branded hardware options qualified for the server,
purchased at the same time or afterward, internal to the enclosure, as well as 22" and smaller external
monitors and tower UPS options up to 3kVA; these items will be covered at the same service level and
for the same coverage period as the server. Coverage of UPS Battery is not included, standard warranty
terms & conditions apply. For servers or storage systems installed within a rack, service also covers all HP
DA - 12168 North America — Version 28 — March 24, 2006
HP ProLiant ML310 Generation 2 (G2) HP ProLiant ML310 Generation 2 (G2) HP ProLiant ML310 Generation 2 (G2) HP ProLiant ML310 Generation 2 (G2)
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